Grant,We have gone ahead and canceled your order per your requestPlease refer to our website bana-athletics.com for further information about our refund timelines and to check the status of your refundWe apologize for the issues you have hadWe will also follow up with you via email to make sure that we have addressed all of your concernsThank youThe Bana Support Team
We apologize about how you feel about both the products and serviceWe have seen the three messages and the calls everyday after we are closed when we call back during our business hours we get no responseWe also have seen your emails how you said you loved the leggings recieved from us but said was missing one item our records do indicate were sentIf you are not happy with them after all we can issue a full refund you can return any items unused by requesting a return by emailing [email protected] and we would gladly issue you the full refundWe will process the refund for the item that was reported as missing in the orderAgain we apologize for the issue and apparent mis understandingThank youBana Athletics Support team
We apologize again we warranty everything we produce if the two pair are not to your 100% satisfaction we are more than happy to issue you a full refund on your order by requesting a return through [email protected] we are unable to issue that without the items back it is our company policyWe sincerely apologize that is is non satisfactory for you to return them for a full refundIf you would like us to initiate the process please do not hesitate to reach out to usThank youThe Bana Support Team
Complaint: [redacted] I am rejecting this response because: I have yet to receive a refund or any confirmation of a refundI have yet to receive a call or email or really any communication at all from this low-life company Sincerely, Aaron [redacted]
The first correspondence about canceling this order was made to a separate email address not attached to order processing on 1/14/in which we responded with yes we can cancel this order if you want or issue store credit since customer was a repeat customerWe did not receive a reply until
1/18/with haven't received correspondence leading us to believe the email maybe was missedWe then proceeded to cancel the order and begin to process the refund on 1/23/refunds can take up to business days per our merchant services companyWe sincerely apologize that there was a mis understanding with this purchase of a regular customer and former sponsored athlete of Bana AthleticsIn future we always as per the website to utilize our contact us page for refunds and checking order statuses Again we sincerely apologize for the issue and mis understanding. Thank youThe Bana Support Team
Complaint:
I am rejecting this response because: This is crazyYou didnt even respond to the still missing pair!!! I would at least like a refund for the pair I dont haveI DONT TRUST YOUR BUSINESS or the poeple who work there to handle a returnLook how long its been for this and I had to contact the Revdex.com to get you to replyPlease refund my money! Since you refuse to do what is right and refund the full amount refund for the pair I dont have and the shipping I never recieved!!!!
Sincerely,
Katie ***
Our records show on this order you requested to have a store credit issued and placed two new orders on itIf there was any mis understanding on that we do apologize and will go ahead and cancel those orders right away for youThis is also the second time it looks like you have submitted this
complaint for the same issueIf you have any further issues please do not hesitate to reach out to us via email at [email protected]
We apologize about any issue that you have had regarding this orderWe are working hard to answer and call each and every call back in a timely fashionPlease email us at [email protected] with if you would like a full refund or the product to be delivered as our influencer has indicated via
message to refund the order but you are stating to have the product rather than trying to be in the middle please reach out to us directly so we can ensure timely resolution to this situation. Thank youBana Athletics Management Team
Complaint: ***
I am rejecting this response because: I made the contact on the customer contact for refunds at their website on Feb 1, I never received the product, so the 4-week time frame for refund is not exceptedIt should be no more than 3-days period for the refund to hit my bankAlso, they haven’t even responded to the contact for refund email I sent on Feb 1, 2018, nor have they sent me an email for follow to their answer submitted here at Revdex.comI don’t have trust or faith Bana Athletics will do what they say.
Sincerely,
Grant ***
Please help us out and explain how doing exactly what you requested was rejectedIf doing exactly what you requested is not good enough then we need some help with exactly what is being rejectedThank youThe Bana Support Team
We apologize about how you feel about both the products and service. We have seen the three messages and the 15 calls everyday after we are closed when we call back during our business hours we get no response. We also have seen your emails how you said you loved the leggings recieved from us but...
said was missing one item our records do indicate were sent. If you are not happy with them after all we can issue a full refund you can return any items unused by requesting a return by emailing [email protected] and we would gladly issue you the full refund. We will process the refund for the item that was reported as missing in the order. Again we apologize for the issue and apparent mis understanding. Thank youBana Athletics Support team
Grant,We have gone ahead and canceled your order per your request. Please refer to our website bana-athletics.com for further information about our refund timelines and to check the status of your refund. We apologize for the issues you have had. We will also follow up with you via email to make...
sure that we have addressed all of your concerns. Thank youThe Bana Support Team
Complaint: [redacted]
I am rejecting this response because: I have yet to receive a refund or any confirmation of a refund. I have yet to receive a call or email or really any communication at all from this low-life company.
Sincerely,
Aaron [redacted]
We apologize again we warranty everything we produce if the two pair are not to your 100% satisfaction we are more than happy to issue you a full refund on your order by requesting a return through [email protected] we are unable to issue that without the items back it is our company policy. We sincerely apologize that is is non satisfactory for you to return them for a full refund. If you would like us to initiate the process please do not hesitate to reach out to us. Thank youThe Bana Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory only if I receive my full refund.
Sincerely,
Marcello [redacted]
Grant,We have gone ahead and canceled your order per your requestPlease refer to our website bana-athletics.com for further information about our refund timelines and to check the status of your refundWe apologize for the issues you have hadWe will also follow up with you via email to make sure that we have addressed all of your concernsThank youThe Bana Support Team
We apologize about how you feel about both the products and serviceWe have seen the three messages and the calls everyday after we are closed when we call back during our business hours we get no responseWe also have seen your emails how you said you loved the leggings recieved from us but said was missing one item our records do indicate were sentIf you are not happy with them after all we can issue a full refund you can return any items unused by requesting a return by emailing [email protected] and we would gladly issue you the full refundWe will process the refund for the item that was reported as missing in the orderAgain we apologize for the issue and apparent mis understandingThank youBana Athletics Support team
We apologize again we warranty everything we produce if the two pair are not to your 100% satisfaction we are more than happy to issue you a full refund on your order by requesting a return through [email protected] we are unable to issue that without the items back it is our company policyWe sincerely apologize that is is non satisfactory for you to return them for a full refundIf you would like us to initiate the process please do not hesitate to reach out to usThank youThe Bana Support Team
Complaint: [redacted] I am rejecting this response because: I have yet to receive a refund or any confirmation of a refundI have yet to receive a call or email or really any communication at all from this low-life company Sincerely, Aaron [redacted]
The first correspondence about canceling this order was made to a separate email address not attached to order processing on 1/14/in which we responded with yes we can cancel this order if you want or issue store credit since customer was a repeat customerWe did not receive a reply until
1/18/with haven't received correspondence leading us to believe the email maybe was missedWe then proceeded to cancel the order and begin to process the refund on 1/23/refunds can take up to business days per our merchant services companyWe sincerely apologize that there was a mis understanding with this purchase of a regular customer and former sponsored athlete of Bana AthleticsIn future we always as per the website to utilize our contact us page for refunds and checking order statuses Again we sincerely apologize for the issue and mis understanding. Thank youThe Bana Support Team
Complaint:
I am rejecting this response because: This is crazyYou didnt even respond to the still missing pair!!! I would at least like a refund for the pair I dont haveI DONT TRUST YOUR BUSINESS or the poeple who work there to handle a returnLook how long its been for this and I had to contact the Revdex.com to get you to replyPlease refund my money! Since you refuse to do what is right and refund the full amount refund for the pair I dont have and the shipping I never recieved!!!!
Sincerely,
Katie ***
Our records show on this order you requested to have a store credit issued and placed two new orders on itIf there was any mis understanding on that we do apologize and will go ahead and cancel those orders right away for youThis is also the second time it looks like you have submitted this
complaint for the same issueIf you have any further issues please do not hesitate to reach out to us via email at [email protected]
We apologize about any issue that you have had regarding this orderWe are working hard to answer and call each and every call back in a timely fashionPlease email us at [email protected] with if you would like a full refund or the product to be delivered as our influencer has indicated via
message to refund the order but you are stating to have the product rather than trying to be in the middle please reach out to us directly so we can ensure timely resolution to this situation. Thank youBana Athletics Management Team
Complaint: ***
I am rejecting this response because: I made the contact on the customer contact for refunds at their website on Feb 1, I never received the product, so the 4-week time frame for refund is not exceptedIt should be no more than 3-days period for the refund to hit my bankAlso, they haven’t even responded to the contact for refund email I sent on Feb 1, 2018, nor have they sent me an email for follow to their answer submitted here at Revdex.comI don’t have trust or faith Bana Athletics will do what they say.
Sincerely,
Grant ***
Please help us out and explain how doing exactly what you requested was rejectedIf doing exactly what you requested is not good enough then we need some help with exactly what is being rejectedThank youThe Bana Support Team
We apologize about how you feel about both the products and service. We have seen the three messages and the 15 calls everyday after we are closed when we call back during our business hours we get no response. We also have seen your emails how you said you loved the leggings recieved from us but...
said was missing one item our records do indicate were sent. If you are not happy with them after all we can issue a full refund you can return any items unused by requesting a return by emailing [email protected] and we would gladly issue you the full refund. We will process the refund for the item that was reported as missing in the order. Again we apologize for the issue and apparent mis understanding. Thank youBana Athletics Support team
Grant,We have gone ahead and canceled your order per your request. Please refer to our website bana-athletics.com for further information about our refund timelines and to check the status of your refund. We apologize for the issues you have had. We will also follow up with you via email to make...
sure that we have addressed all of your concerns. Thank youThe Bana Support Team
Complaint: [redacted]
I am rejecting this response because: I have yet to receive a refund or any confirmation of a refund. I have yet to receive a call or email or really any communication at all from this low-life company.
Sincerely,
Aaron [redacted]
We apologize again we warranty everything we produce if the two pair are not to your 100% satisfaction we are more than happy to issue you a full refund on your order by requesting a return through [email protected] we are unable to issue that without the items back it is our company policy. We sincerely apologize that is is non satisfactory for you to return them for a full refund. If you would like us to initiate the process please do not hesitate to reach out to us. Thank youThe Bana Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory only if I receive my full refund.
Sincerely,
Marcello [redacted]