Banc of California Inc

Dear Mr***.We are writing in response to your complaint filed on June 22, with the Revdex.com regarding the handling of your loan application with Banc of California, N.Adba Banc Home Loans ("Bank”).in reviewing your information, your initial application was taken by the
bank on May 26, and the $fee was charged to your credit card ending in ***The application package was completed on June 9, and submitted to the underwriting departmentThe completed appraisal was received on June 12, At that time, the loan was reviewed to determine if there were any programs availableUnfortunately, based on information reporting on your credit report we were unable to approve the applicationWe contacted you on June 14, and explained the reasons for the denialYou should also be receiving a letter with additional information.Due to the circumstances, we have provided you with a full refund of $on your credit card ending in *** and enclosed the receipt for your records.| hope this letter provides a satisfactory explanation of your registered complaintIf you should have any further questions or concerns, please do not hesitate to contact me at *** ***,

We are writing in response to your complaint filed on August 22, with the Revdex.com regarding the handling of your loan application with Banc of California, N.Adba Banc Home LoansWe appreciate you sharing your feedback regarding the service you received from the Branch Manager
This has been forwarded to the Regional Manager, so they are aware of your concerns.in regards to the appraisal, unfortunately we are unable to refund the $900,feeWhen you expressed your intention to proceed with the credit application, we informed you at that time the appraisal is handled by a third party and it is not refundable once the appraisal has been conducted,Please accept our apologies for the manner in which this was handled and for any inconvenienceI hope this letter provides a satisfactory explanation of your registered complaintIf you should have any further questions or concerns, please do not hesitate to contact me at *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Months prior to applying for the loan, I contacted Banc of California and explained my situation to the Branch Manager to check if I was even qualified for a loanHis answer was YES, even went as far as to say that I could 'shop on broadway'I was then coached on what information to provide the bank withOnce the application went into process, every time there was a delay, he started blaming me and became verbally abusiveThe last straw was when the process hit a roadblock, and he threatened to report me as if was giving him a information - this was the information that he coached me to give! I didn't feel safe on how my confidential information might be used based on the previous threatAnd in addition to a very long delay in getting the approval, I had to quit the application.
Regards,
*** ***

I want Banc of California to retract or remove the "hard iquiries" made by their agent, Informative Research, in connection to this loan application which I did not apply for

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
While I am relieved that Banc of California has taken actions to remove the "hard inquiry", which I did not authorize, from my credit reports I am disappointed that they insist that I completed an application for a loan with *** *** does accept applications for loans see my response, in part, to Banc of California's explanation as to why they did a credit check below:
If
you read the “The Terms of Use” *** has on its website it states in
section “Mortgage Loan Request Services” the following “*** DOES NOT
take formal mortgage applications (commonly referred to as Form 1003) since it
does not ever ask consumers to provide any information relating to their income
or debt*** DOES NOT make loans or credit decisions in connection with
loans, nor does *** issue commitments or loagreements
***’s services are only administrativeAny loan inquiry you submit is
NOT an application for creditRather, it is an inquiry to be matched with
Lenders to receive condition loan offers from LendersYou will have to
complete a formal application with the Lender you choose before they will
extend an unconditional offer”. Furthermore,
my “…verbal conversation with…” your loan officer was not an application
for a mortgage loan, in fact, there was never any discussion or other
revelation that I was consenting to give permission to take a loan application
during our telephone conversation. I am disappointed with their response; blaming me for the misunderstandingThey should read the "Terms of Use" posted on the ***.com before characterizing this as a misunderstanding

I got a call from Ms*** *** yesterday, stating that they will indeed refund me on the appraisal fee of $and I should be getting the check in a week or so.I will definitely update you once the check is received, and in the meantime would like to thank Revdex.com for all your help in this matter - I really appreciate it.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved.Revdex.com, Thank you for helping me ! The banc of california has refundedme the $ So you can drop the complaint ! *** ***
Regards,
*** ***

Dear Mr. [redacted]:We are writing in response to your concern filed on August 1, 2016 with the Revdex.com regarding the handling of your loan application with Banc of California, N.A. dba Banc Home Loans (“Bank") and the request to be reimbursed for the appraisal and termite inspection.We...

have reviewed your loan and it is our understanding that your loan team has been in contact with you and you are proceeding with the loan application. They have provided you with information needed to continue the loan process and since your application has not been withdrawn and is awalting approval, we are unable to refund the fees requested for your refinance of the property.Please accept our apologies for any inconvenience this matter has caused. I hope this letter provides a satisfactory explanation of your registered concern. We appreciate your business and hope we can continue to work together to approve this loan for you. If you should have any questions or concerns, I can be reached at ([redacted].Sincerely,[redacted] Banc of California Vice President, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received a refund and consider this complaint resolved.
Regards,
[redacted]

Dear Mr. [redacted],This is in response to your complaint filed May 13, 2016, with the Revdex.com in which you stated dissatisfaction with your mortgage loan application with Banc of California, N.A. dba Banc Home Loans (the "Bank").On July 15, 2015, you were referred to the Bank by [redacted]...

for the purchase of a new home ("Subject Property"). At that point you had already been declined by several other lenders due to the foreclosure that appeared on your credit report with respect to the property located at [redacted] [redacted] [redacted] (the "Las Vegas Property"). The Las Vegas Property was included as part of a bankruptcy action that was initiated approximately four years ago. Although it was unclear why the lender on the Las Vegas Property did not remove your name from the property's title until about 18 months ago, the Bank proceeded to make a portfolio loan which was secured by the Subject Property. It was our understanding that you were extremely satisfied, given the excellent review that you gave our tearn in addition to sharing those sentiments with [redacted].We previously informed you, per [redacted] guidelines, that we may be able to refinance the Subject Property after six months had lapsed from the date of the Portfolio loan's origination because seasoning on the bankruptcy Would be met at that time. Six months after the transaction closed, the Bank's loan officer entered into discussions with you concerning a possible refinance through which the Bank might reduce your interest rate and convert your current mortgage into a 30-year fixed rate mortgage. In order to accomplish the refinance, it was necessary for underwriting to confirm the Las Vegas Property was included in the bankruptcy action, which had been discharged more than four years prior. Underwriting did not receive documents that satisfied the discharge. Because of this, the Bank could not approve the new loan and advised you of the credit declination.After you subsequently provided the requested documentation discharging the Las Vegas Property, your loan application was re-submitted to underwriting. Upon review of your credit report, the Bank found an additional foreclosed property ([redacted]), The Bank requested documentation to support that this property was also protected under the bankruptcy action and that it was later released and sold - not foreclosed as you indicated to the Bank. You were unable to provide any supporting Information; therefore, based on the credit information available to the Bank's underwriters your credit application could not be approved.I hope this letter provides a satisfactory explanation of your registered complaint. If you should have any further questions or concerns, please do not hesitate to contact me at [redacted],Regards,[redacted] Banc of California Vice President, Customer Service

Hello, I spoke to this consumer yesterday and we have resolved her complaint.  We are refunding the $900.00.  I am waiting for the check and will enclose it in a letter and was going to send this to you. Are you able to reopen this complaint #[redacted] and I can resolve it with the letter that will be sent to her next week?  Thank you, 
[redacted]