Bancroft Services

After paying our deposit on 5/28, Mr. Bancroft and his staff did not start our job 7/5 and have not responded to any emails, texts, calls since.We started working with [redacted] Bancroft in March/April on a bathroom upgrade. His company had a good Revdex.com rating and was also highly rated on the [redacted] service. Originally [redacted] was responsive, visited the house twice, told [redacted] what the measurements of the project were, answered questions via email through his assistant, [redacted]). We agreed on the scope of the project, pricing and a start date. We paid our deposit of $3,045 on May 28th. The project was to start on JUNE 7th. However, a delay in another job coupled with our vacation plans pushed our job back until July 5th. Along with two other clients, we received an email notice on June 22nd from his assistant that she was leaving the company and to deal directly with [redacted] himself. Since that time, he has not responded to any emails, any voicemails left or to any of my texts. He did not show up on July 5th to start the job. Timing of this was critical to us and now that is thrown all out of whack, but we can move on and hire someone else but we cannot AFFORD to lose our deposit and need it returned to us.Desired SettlementWe want our deposit of $3,045 returned to us.