[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] company has taken months to do the renovations so far on an apartment that is less than sq ftMy concern is the amount of time it will now take them to do this workI have the flooring needed to be replaced in the bathroom so no additional time should be needed to order new flooringI accept the offer but want it completed as quickly as possible with no delaysI think I have been overly patient with the company taking months so farIt is now June and still not complete
Regards,
*** ***
Dear Sirs:In response to the complaintof 1/6/2014:We were requested to performan Emergency Serivce for ** ***.On 9/8/we pulledcabinets, countertops and removed hardwood flooring under the cabinets in thekitchen area to allow the mitigation company to begin the process of drying outthe
property.Following the completion ofthe water mitigation we completed the following on 9/5/2014, 9/16/and9/17/2014:Replaced damage framing,plywood and hardwoodRepaired the cabinetsRe-installed cabinets and countertopsPlumbing associated itemselectrical itemsAll of the above items were performed as emergency serviceitems so that we would provide the homeowner with a fully functioning kitchenso they could stay in their house.The balance of the work would be dependent upon the agreedscope and price with the insurance adjuster from *** ***.*** submitted their estimate of repairs to the Independentadjuster on 9/The adjuster did not complete her estimate until10/13/2014, however, we did not receive a copy of the adjuster’s estimate untilNovember 26,2014.*** *** stated that he called the office several times theweek prior to the 13th of October, but we do not have any record ofthose callsWe do however, have a record of the calls that he made on the 13thand 14th of OctoberThe homeowner did in fact call us four time onMonday 10/13/in the afternoon, ** *** was at the time out of the officewith other clients, and again time before 9:00am on the 14thOctober, ** *** was in a production meeting from 8:until approx.12:noon.** *** did return ** *** calls after the conclusion of hismeetingHe did not reach him, but left a voicemailWe will agree that ** ***message could certainly have been more professional, and apologize for the toneof the message.However, ** *** at this point had not heard from theadjuster as to her scope and pricing, and he had received phone calls in avery short period of time, to which he did not have an answer for ** ***Therewas not a question prior to this of our not completing the work, Sermat waswaiting for the adjuster to complete their estimate in order to be sure that wewere all in agreementPer the documents from *** *** their estimate was notcompleted until October 13, and still had to be reviewed by theirmanagement team.In reference to the credits that *** *** is requesting:Sermat’s detailed invoice for work already completed on theabove dates was submitted on 9/30/to *** ***, it included:Electrical minimum for Electrical service call to re-installelectrical wiring in the bottom of the cabinets.Plumbing that included:~angle stops 9shut off valves)~P-trap~Detach and reset garbage disposalLabor minimum for wood flooring Once brought to our attention 11/22/we attempted toresolve the issues with *** *** and the adjusterThere was an email sent toboth parities on 12/3/here we agreed to remove the wood floor laborminimum ($132.01) which w as done on 12/10/However, we stand by theelectrical and plumbing charges in question, as they were required in order toprovide the homeowner with a functional kitchen.The email on December included a document attachmentdetailing the plumbing itemsThere were not duplicate or overlapping charges.On 12/4/we received an email from *** at *** ***that stated she agreed to detach and reset the garbage disposal but she alsostated that the P-trap and angle stops were not a direct result of the loss andshe would not be able in include themThe disputed items needed to be removedand replaced in order to make the necessary repairsIf they were not removedit would not be have been possible to remove the cabinetIf they had not been replacedit would not be possible to connect the sink to the house plumbingIn ouropinion and past experience it is for the insurance company to cover theplumbing and electrical items, however, it is not up to the contractor to makethat determination on coverage, we did what is trade practice.To be clear about the total price that we charged:The original estimate was for $3952.07, we issued a credit forthe wood floor minimum of $which left a balance of $ 3820.06.The credits that ** *** is requesting are for the electricalminimum and plumbing itemsHe would not have a functioning kitchen if we hadnot removed and replaced those items.In order to resolve this issue we would be glad to work with** *** and his insurance company to recover any monies he feels he is entitletoo.We will be happy to forward any additional documentation youfeel necessary, please let us know what you deem appropriate.Thank you,*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] company has taken months to do the renovations so far on an apartment that is less than sq ftMy concern is the amount of time it will now take them to do this workI have the flooring needed to be replaced in the bathroom so no additional time should be needed to order new flooringI accept the offer but want it completed as quickly as possible with no delaysI think I have been overly patient with the company taking months so farIt is now June and still not complete
Regards,
*** ***
Dear Sirs:In response to the complaintof 1/6/2014:We were requested to performan Emergency Serivce for ** ***.On 9/8/we pulledcabinets, countertops and removed hardwood flooring under the cabinets in thekitchen area to allow the mitigation company to begin the process of drying outthe
property.Following the completion ofthe water mitigation we completed the following on 9/5/2014, 9/16/and9/17/2014:Replaced damage framing,plywood and hardwoodRepaired the cabinetsRe-installed cabinets and countertopsPlumbing associated itemselectrical itemsAll of the above items were performed as emergency serviceitems so that we would provide the homeowner with a fully functioning kitchenso they could stay in their house.The balance of the work would be dependent upon the agreedscope and price with the insurance adjuster from *** ***.*** submitted their estimate of repairs to the Independentadjuster on 9/The adjuster did not complete her estimate until10/13/2014, however, we did not receive a copy of the adjuster’s estimate untilNovember 26,2014.*** *** stated that he called the office several times theweek prior to the 13th of October, but we do not have any record ofthose callsWe do however, have a record of the calls that he made on the 13thand 14th of OctoberThe homeowner did in fact call us four time onMonday 10/13/in the afternoon, ** *** was at the time out of the officewith other clients, and again time before 9:00am on the 14thOctober, ** *** was in a production meeting from 8:until approx.12:noon.** *** did return ** *** calls after the conclusion of hismeetingHe did not reach him, but left a voicemailWe will agree that ** ***message could certainly have been more professional, and apologize for the toneof the message.However, ** *** at this point had not heard from theadjuster as to her scope and pricing, and he had received phone calls in avery short period of time, to which he did not have an answer for ** ***Therewas not a question prior to this of our not completing the work, Sermat waswaiting for the adjuster to complete their estimate in order to be sure that wewere all in agreementPer the documents from *** *** their estimate was notcompleted until October 13, and still had to be reviewed by theirmanagement team.In reference to the credits that *** *** is requesting:Sermat’s detailed invoice for work already completed on theabove dates was submitted on 9/30/to *** ***, it included:Electrical minimum for Electrical service call to re-installelectrical wiring in the bottom of the cabinets.Plumbing that included:~angle stops 9shut off valves)~P-trap~Detach and reset garbage disposalLabor minimum for wood flooring Once brought to our attention 11/22/we attempted toresolve the issues with *** *** and the adjusterThere was an email sent toboth parities on 12/3/here we agreed to remove the wood floor laborminimum ($132.01) which w as done on 12/10/However, we stand by theelectrical and plumbing charges in question, as they were required in order toprovide the homeowner with a functional kitchen.The email on December included a document attachmentdetailing the plumbing itemsThere were not duplicate or overlapping charges.On 12/4/we received an email from *** at *** ***that stated she agreed to detach and reset the garbage disposal but she alsostated that the P-trap and angle stops were not a direct result of the loss andshe would not be able in include themThe disputed items needed to be removedand replaced in order to make the necessary repairsIf they were not removedit would not be have been possible to remove the cabinetIf they had not been replacedit would not be possible to connect the sink to the house plumbingIn ouropinion and past experience it is for the insurance company to cover theplumbing and electrical items, however, it is not up to the contractor to makethat determination on coverage, we did what is trade practice.To be clear about the total price that we charged:The original estimate was for $3952.07, we issued a credit forthe wood floor minimum of $which left a balance of $ 3820.06.The credits that ** *** is requesting are for the electricalminimum and plumbing itemsHe would not have a functioning kitchen if we hadnot removed and replaced those items.In order to resolve this issue we would be glad to work with** *** and his insurance company to recover any monies he feels he is entitletoo.We will be happy to forward any additional documentation youfeel necessary, please let us know what you deem appropriate.Thank you,*** ***