Bang the Gavel Auction Service dba Seized Assets Auctioneers

As the auction company, we are very interested in seeing to it that you get what you pay forWe are not jewelers, rather auctioneers, which is why we send items to outside appraisersOur job as the auction company is to maintain an orderly auction for both buyer and sellersWe DO NOT have any control over the appraiser’s opinions nor the appraisal process, in order for an appraisal service to qualify to be hired by our company to do appraisals they must be a non selling, 3rd party, GIA educated graduate gemologists We do guarantee that items you purchase at our auction will be as described within industry standards to be accurate so far as weights, gold content, clarity, cut and color Our terms and conditions clearly state if you are not sure on an item, please don’t bid on it When M [redacted] won the bid, he owns the item from our consignor In an attempt to satisfy the bidder we did receive the item back from him We sent the items out to a 2nd unrelated non selling, 3rd party, GIA educated graduate gemologists The second report came back and is consistent with the first report We were in contact with the customer; offered a few options and he chose the refund We refunded him as per out terms and conditions As the auction house we receive a buyer’s premium for running the auction This fee is nonrefundable along with the shipping and handlingWe charged a 15% restocking fee for the consignor This is also clearly stated in our terms and conditions M [redacted] may contact the appraisal to proceed with his claims regarding the appraisals Sincerely, Seized Assets Auctioneers

Per our terms and conditions, all sales are final MsH [redacted] agreed to the terms prior to bidding However, to resolve this to Ms H [redacted] ’s satisfaction, we reduced the restocking fee and issued a refund Sincerely, Seized Assets Auctioneers

We have attempted to contact M [redacted] with no success However, we believe we have resolved this issue to the customer’s satisfaction Sincerely, Seized Assets Auctioneers

The customer is complaining about cracks in one of the Emeralds, however these are only common “inclusions” and were clearly shown in the pictures at the time of purchaseWe do not photoshop any of the gemstones, metals, or items in our pictures because it is important for us to show the exact item the customer will be receiving As an auction house we understand the importance of giving accurate and detailed information where ever possible and so we would never purposely omit any information in an effort to “trick” or “deceive” the customer As we are sure the customer knows there are many different levels of color, clarity, size, and cuts in gemstones If the Emeralds that MrParsi purchased didn’t have the inclusions as shown in the pictures, the same Emerald earrings could sell for 40-times the amount that the customer paid for the itemIn addition even though our terms and conditions state all items are sold as-is, where is and all sales were final, we always try and do our best to keep the customers happy wherever possible and so we offered the customer the full amount of the purchase as a credit for future use with us, in addition to other options, however the customer was still not satisfied with the solutions offered

We really want you – and all of our auction bidders -- to be happy with your experience at our auctionsThat’s why we host our auctions at reliable and reputable auction sites like InvaluableIn fact, as of the date of your letter (above), we’ve had only complaints at the Better Business Bureau of any type out of the hundreds of thousands of lots we have offered for saleThat’s a satisfaction rate of over 99.999% and during a time when we offer over 10,items per week [redacted] , we know that there can be misunderstandings in any businessThe difference between good companies and all the rest is in how issues like this are handledAs you now know, after fully examining the situation, we resolved your issue in a way that is extremely favorable to you We’re glad that you are happy nowWe hope that we’re parting friends, and will see you, along with thousands of other happy customers, at another auction soon --Seized Assets Auctioneers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11011076, and find that this resolution is satisfactory to meThe Seized Assets Auctioneer's representative who confirmed this matter is resolved in both a voicemail message and subsequent conversation was professional and politeI appreciate the swiftness of his actions and proactive involvement to help close this issueI also respect that he took the time to contact me directlyFurthermore, I am also grateful to the Revdex.com of Santa Barbara/Tri-Counties for intervening on my behalf Regards, R [redacted]

We have contacted MrDave Robb and resolved this issue to his satisfaction Sincerely, Seized Assets Auctioneers

As the auction company, we are very interested in seeing to it that you get what you pay forWe are not jewelers, rather auctioneers, which is why we send items to outside appraisersOur job as the auction company is to maintain an orderly auction for both buyer and sellersWe DO NOT have any control over the appraiser’s opinions nor the appraisal process, in order for an appraisal service to qualify to be hired by our company to do appraisals they must be a non selling, 3rd party, GIA educated graduate gemologists We do guarantee that items you purchase at our auction will be as described within industry standards to be accurate so far as weights, gold content, clarity, cut and color Our terms and conditions clearly state if you are not sure on an item, please don’t bid on it When [redacted] won the bid, she owns the item from our consignor As the auction house we receive a buyer’s premium for running the auction This fee is nonrefundable along with the shipping and handling In an attempt to satisfy the bidder we did receive the item back from her We charged a 15% restocking fee for the consignor This is also clearly stated in our terms and conditions Sincerely, Seized Assets Auctioneers

As Stated by the BusinessWe are sending out the Customer’s item for a fourth appraisal to validate the item was as represented when she made her winning bid Roman', serif;"> She was informed of this today buy our customer service departmentBang the Gavel, Inc

Complaint: I am rejecting this response because: Seized Assets should not display the appraisal as a selling tactic if they do not stand behind the documentTHAT IS ADVERTISING! Revdex.com you should have a stand against misrepresentation of goods due to advertising Regards, [redacted]

I am rejecting this response because: I never received contact from them - can you please have them clarify what they mean by it has been resolved? I would expect this to mean that we would go back to before the auction ever took place? Where they have the bracelet and I have my money and nobody owes anybody anything Thank you Regards, [redacted]

Your satisfaction is extremely important to us, and it’s our goal to make you and all our auction bidders happier by having visited our auctionsThat’s why we host our auctions at reliable and reputable auction sites like InvaluableYou might have noticed that as of the date of your letter (above), we’ve had only complaints at the Revdex.com of any type out of the hundreds of thousands of lots we have offered for saleThat’s a satisfaction rate of over 99.999% -- something we are proud of Any company that serves as many people as we do is bound to have an issue once in a whileThe difference between good companies and all the rest is in how issues like this are handledAs you now know, we resolved your issue in a way that is extremely favorable to you even before you posted this letter We’re glad that you are happy now and that we’ll get to see you at another one of our auctions again soonWe hope that we’re parting friends --Seized Assets Auctioneers

In addition to our previous response, we do not have any control over the appraiser’s opinions nor the appraisal process Seized Assets Auctioneers sends item out to an independent third party for Retail Replacement Value Appraisals, which are the most common type of appraisalThese types of evaluations are written for insurance needs This would be the cost to replace the jewelry with an item of equal quality and kind, considered to be the current market price or the replacement valueThis type of appraisal is done to protect you in the event of damage or loss of a valuable itemOur appraisals are conducted by independent 3rd Party appraisal firms that utilizes Certified GIA GemologistAppraisals should be used for verification of gemstone and/or metal weight, size, and grade only, not actual value As per our terms and conditions, we cannot and do not have any control as it pertains to the values that the appraisers put into their appraisals and therefore cannot and do not get involved nor guarantee the appraisers opinion of values either up or down This is in our terms and conditions that you must agree to prior to being accepted as a bidder and at time of payment We clearly advise you to do your own research with regards to the values prior to bidingYou may rest assured however that you may rely upon the appraisers statements as to the weights, gold content, clarity, cut and color to be accurate within industry standards Sincerely, Seized Assets Auctioneers

Roman Dear Sir or Madam, Please accept this letter in response to the complaint from R [redacted] We operate in a live, real time auction environment Therefore, when a person bids upon an item, they prevent other bidders from potentially winning that item This is why we ask all of our bidders to agree to our terms and conditions prior to being allowed to bid at our auctions At this time we have worked with R [redacted] and issue is resolved Sincerely, Seized Assets Auctioneers

Seized Assets Auctioneers does not have their own appraisers Seized Assets Auctioneers uses independent, non-selling, 3rd party, GIA educated graduate gemologists We do guarantee that items purchased at auction will be as described within industry standards to be accurate so far as weights, gold content, clarity, cut and color Ms [redacted] has not been able to demonstrate that the items are not as described Our terms and conditions clearly state if you are not sure on an item, please don’t bid on it When Ms [redacted] won the bid, she owns the item from our consignor As the auction house we receive a buyer’s premium for running the auction This fee is nonrefundable along with the shipping and handling In an attempt to satisfy the bidder we did receive the item back from her We charged a 15% restocking fee for the consignor This is also clearly stated in our terms and conditions Sincerely, Seized Assets Auctioneers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10425238, and find that this resolution is satisfactory to me
Regards,
*** ***

As the auction company, we are very interested in seeing to it that you get what you pay forWe are not jewelers, rather auctioneers, which is why we send items to outside appraisersOur job as the auction company is
to maintain an orderly auction for both buyer and sellersWe DO NOT have any control over the appraiser’s opinions nor the appraisal process, in order for an appraisal service to qualify to be hired by our company to do appraisals they must be a non selling, 3rd party, GIA educated graduate gemologists These companies are independent from us. They do not sell jewelry so there is no conflict in interest. Their only job is to appraise jewelry, not sell jewelry We do guarantee that items you purchase at our auction will be as described within industry standards to be accurate so far as weights, gold content, clarity, cut and color R*** *** may return the item back for full store credit for the item or can be refunded as per our refund policy

","sans-serif">As the auction company, we are very interested in seeing
to it that you get what you pay forWe are not jewelers, rather auctioneers,
which is why we send items to outside appraisersOur job as the auction
company is to maintain an orderly auction for both buyer and sellersWe DO NOT
have any control over the appraiser’s opinions nor the appraisal process, in
order for an appraisal service to qualify to be hired by our company to do
appraisals they must be a non selling, 3rd party, GIA educated
graduate gemologists
We do guarantee that items you purchase at our auction
will be as described within industry standards to be accurate so far as
weights, gold content, clarity, cut and color
Our terms
and conditions clearly state if you are not sure on an item, please don’t bid
on it. When K*** *** won the bid, she
owns the item from our consignor. As the
auction house we receive a buyer’s premium for running the auction. This fee is nonrefundable along with the shipping
and handling. In an attempt to satisfy
the bidder we did receive the item back from her. We charged a 15% restocking fee for the
consignor. This is also clearly stated
in our terms and conditions
Sincerely,
Seized
Assets Auctioneers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10808369, and find that this resolution is satisfactory to meI am satisfied as long as they do not try to contact me about this matter ever again thank you for your help
Regards,
*** W***

We were working with M*** *** on a resolution and in the
middle of this process and much to our surprise we were notified by American
Express that customer did not want the items anymore. We proceeded with our standard protocol as
outlined in our terms and conditions
Sincerely,
Seized
Assets Auctioneers