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Bangor Savings Bank

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Bangor Savings Bank Reviews (1)

We responded to this complaint on November 30, 2016.  Please see the following e-mail correspondence with [redacted]:From: [redacted] Sent: Wednesday, November 30, 2016 4:23 PM To: '[redacted]' Cc: Compliance; [redacted] Subject: RE: Unanswered ComplaintThanks [redacted]  Since we...

will not be able to address the concern directly with because of the privacy regulations; and, to the extent that there is a customer involved, Bangor Savings Bank will work directly with that customer to resolve any unsettled concern. Regards,[redacted]Bangor Savings BankDirector of Compliance[redacted]From: [redacted] [[redacted] Sent: Tuesday, November 29, 2016 3:57 PM To: [redacted] Cc: Compliance; [redacted] Subject: Re: Unanswered ComplaintHi [redacted],I completely understand. We process complaints submitted to us by the consumer to resolve issues that they've had with a specific company, so we are asking that you acknowledge that the complaint was filed. If you feel that legally you are not able to participate in's complaint process, we ask you to please at least send a response to let (and the consumer) know that they will be working directly with the consumer. That way we can show that the consumer's concerns were addressed in a timely manner, although we will not have the details on what you discussed with the consumer.A lot of companies in your position are unable to discuss details and instead send response letters to the stating that they are going to contact the customer on their own. To send the a response letter, please email your response to [redacted] If you would like to reply to this email and submit your response to the complaint right here, you are welcome to do so. Please note that is unable to edit your response, so if you have any comments for only that should not be sent to the consumer, please mark very clearly where your official response begins and ends.Thank you,[redacted]
[redacted] Information Specialist Serving Eastern MA, ME, RI & VT 290 Donald Lynch Boulevard, Suite 102 Marlborough, MA 01752-4705 [redacted]
[redacted] E-Mail:[redacted] With Trust® Trust - Credibility - Reliability - Ethics Become Accredited Click to ApplyOn Tue, Nov 29, 2016 at 2:57 PM, [redacted] <[redacted]> wrote:Hi [redacted]Bangor Savings Bank will be happy to respond; however, under 9-B MRSA Section 162 we are prohibited from disclosing financial records relating to a customer of the Bank unless the customer has authorized the disclosure by the Bank to in writing.  When provides the Bank with the verifiable written authorization from Ms. [redacted] to disclose the information in question, the Bank will be in a position to further respond to’s inquiry.  Please also note that our contact person of record, Mr. [redacted], just received this complaint by regular mail on Wednesday of last week (11/23/16).  We could not have responded any earlier, as your e-mail message from below dated November 18, 2016 was our first notice of this complaint.You can send Ms. [redacted]’s written authorization directly to my attention and I will be sure to respond promptly.Regards,[redacted]Bangor Savings BankDirector of Compliance[redacted]From: [redacted] Sent: Friday, November 18, 2016 10:41 AM To: Bangor Support Subject: Unanswered ComplaintGood morning,This is [redacted] from your I'm emailing to let you know that there is a complaint against Bangor Savings Bank from 11/10/2016 that so far has not received a response. We hope to get responses to complaints within 10 days.The complaint is number [redacted] from [redacted].Please call us at [redacted]  if you have any questions. Thank you, [redacted], Information Specialist Serving Eastern MA, ME, RI & VT 290 Donald Lynch Boulevard, Suite 102 Marlborough, MA 01752-4705

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