Complaint: [redacted] I am rejecting this response because: According to the GAP insurance company representative, "Received the refunds amounts for most of the contractsBut we are still missing the prepaid maintenance refundAlso, can you let me know what the accessories were for $Are these cancellable items, we will need the refunds on them if they are."I am contacted them and let them know that the "accessories" she is referring to are the "Aftermarkets" listed on the Buyer's OrderThe dealership needs to be specific and verbose with them about the "Aftermarkets" refunds as well as refunding the Service Contract that is listed on the Buyers Order see page of of the attached copy of Sales Contract and Buyer's Order Regards, [redacted]
In response to Mr [redacted] s request for a breakdown of what was included in the aftermarkets I have listed the Aftermarket contents and how much was refundedI do not show any record of the prepaid maintenance being cancelled so I will file a cancellation request today.Aftermarkets:Multishield- $was paid $was refundedLost Key- $was paid $was refundedWindshield protection- $was paid $was refundedWindow Tint- $was paid , this is not an item that can be cancelledPrepaid Maintenance $was paid Cancellation was submitted today.As a separate item Mr [redacted] paid $for an extended service contract and his lender was issued a refund for $2436.68.Thank You, [redacted]
The vehicle, Vin # [redacted] was towed to our dealership on July 14th after being involved in a fireSince the vehicle had fire damage we told the customer to contact his insurance companyThe customer contacted his insurance company and was told that the vehicle is totaledThe customer then ask us to try and find the cause of the fireWithout dismantling the front of the vehicle my lead master mechanic said in his opinion the vehicle had radiator damage that caused the vehicle to overheatThe vehicle had overheated so severely from driving it that oil had leaked out of the heat damaged engine and had ignitedThe customer ask us to dismantle the front of the car and remove the radiator to look for the cause of the damageWe quoted the customer $to tear into the vehicle but the customer declinedEven if the customer would have agreed to pay we would still have to have the insurance companies permission since they owned the vehicleI do not know how to resolve this complaint since the insurance company has already taken the vehicle[redacted] ***GM - Managing PartnerSubaru of Georgetown| Volvo Cars of Austin| Volvo Cars of Georgetown [redacted] Main [redacted] Office [redacted] Fax
The manuals that were on back order were received and sent to the customerThe warranty contracts were emailed and signed by the customer [redacted] ***
Complaint: [redacted] I am rejecting this response because:Being that it is an Audi it is easy to get service history and records from any Audi dealership should the appropriate footwork be completedI have the cars service records from the first day sold all the way until miles when the car was at Audi Central HoustonThe service writer and technician at that dealer are very familiar with the vehicle and have worked on it through the last two ownersI have all documents to show thisI also have records showing when the exhaust was installed back in Since the exhaust was installed the car has been at an Audi dealership for repairs timesDuring those times on separate occasions the exhaust was removed BY THE DEALER and reinstalled after work was completedOne time for a replacement torque convertor, once for front oxygen sensors, once for various engine repairs and once to have the recall doneThe 5th time the exhaust was removed it was at Audi North AustinTwo other Texas dealers could install and exhaust, it really is a simple process, yet Audi North Austin could notNow the car was requested to be brought to Audi North Houston on a tow truck by Audi Of AmericaI offered to drive the car down there as it was not "Spraying fuel" as the dealer just stated but it would leak some if over 2/fullThe car was down to a half tank of fuel thus no longer leaked fuelAs to why the car was not driven into their service bay is beyond meI suspect because they do not have any RS trained techniciansI have several witnesses that will attest to the cars driving condition the day it was brought to AudiI have two ASE Master techs, one Audi trained and certified tech as well as a retired DEA agent and one active Navy Lt that will all attest to the cars perfectly smooth driving characteristics the day it was retrieved by AudiBeing as I had just serviced the transmission I know for a fact that the driveshaft was not damaged in any wayAs the dealer states I did put a couple hundred miles on the vehicleIf it had previous damage I would not have been able to drive the vehicle as the dealer and their technician statesThe car is undriveableUpon further inspection I did see the damaged drive shaft CV joint and after removing the heat shields that Audi North Austin damaged I could see where the CV joint has a fresh impact FROM BEING DROPPED on the CV joint which has ovaled it.The car now requires a very expensive driveshaftFurther more the dealer neglected to completely attach the fuel tank to the car, they did not put the brake lines back in their brackets, they broke a parking brake cable retainer and used a zip tie to fix it and scratched through the paint in a vain attempt to try and repair their mistake.They received a running driving car and returned a vehicle that could not be driven and was assembled poorly to the point I believe I will have to redo all the work that was done to check for other mistakesI am not being unreasonable in my request to have the dealer reimburse me for the drive shaft they damaged as well as the tow fee to retrieve the car they damaged Regards, [redacted] ***
The customer was provided with the full estimate for the brakes over the phone that she fully approved The brakes were not quoted to her as so much for parts and so much for labor That was never even mentioned She was told she needed brakes and rotors and was actually quoted just over $for that job She approved Her final bill came out less at only $ There was ABSOLUTELY nothing deceptive about how she was quoted and the work that she approved Audi North Austin will not make any concessions towards this claim Again over $estimate was quoted to her and she approved, and we only billed $and came in under estimate
Looking into the history of the vehicle, the car was titled to MrLindsey on 09/02/ The complaint would have you believe this car was his for years based on his knowledge of what had been done to the car The car was towed (by Audi of America) to our facility in an inoperable conditionIt was leaking gas and a recall was the source of the requested repair For the record the car was towed to us on 09/18/or days after his purchaseI will mention again, in an inoperable condition Starting a vehicle that is spraying gas would be reckless and dangerous Additional research shows this vehicle has had owners, accidents and repair orders while under warranty We do not see any service records in Audi's national database after 07/18/ I would guess many people have worked on this car besides Audi trained technicians including body shops and the aftermarket installer of the exhaust system We simply performed a recall Upon completion the technician started the vehicle and the car was vibrating enough to turn it off and notify the customer We did not drive the car prior to or after the work was completed The smart remark about the days and Mr [redacted] The length in our shop was based on waiting for a gas tank on a year old vehicle (not a stock item) The first one ordered arrived with transport damage, so we then had to order a second tank The repair was only performed once all the parts were on site Mr [redacted] office has a glass wall facing the shop The work was performed in a stall nearest his office If a tech was to “drop” a driveshaft, not only would the noise be loud enough to scare people in the shop, it would be obvious to most people in the building The part is not small, light or easily moved I would also say a drive shaft would be more likely damaged from a front or rear collision (again two accidents reported on the vehicle history report) Just to be clear, the vehicle was listed online by the selling dealer (JD Motors) with 79,miles The car was towed in (inoperable) with 79,miles (miles of ownership) To make a claim pertaining to the exhaust that “other Audi dealers remove and reinstall several times during the cars previous $15,in service” seems strange for a car that has been owned for day and miles The title works shows his purchase price of $15, Who spent $15,on service? All that would conclude is that we are not the only ones to work on the car The exhaust is not fitted per the OEM specs It may operate with the aftermarket system installed, but it is not a 100% fit Based on our data, we will agree to disagree on this vehicle Twelve years old, owners, accidents and all of days and miles of “knowledge” on Mr [redacted] side does not warrant us to be liable for any additional work
The vehicle is years old and was fully serviced See attached service RO with work completed The customer was offered an extended warranty to protect against unforeseen problems on a year old automobile and they declined The vehicle was fully disclosed "as-is" due to years old and the importance of an extended warranty was communicated to the customer and they declined
Complaint: [redacted] I am rejecting this response because: According to the GAP insurance company representative, "Received the refunds amounts for most of the contractsBut we are still missing the prepaid maintenance refundAlso, can you let me know what the accessories were for $Are these cancellable items, we will need the refunds on them if they are."I am contacted them and let them know that the "accessories" she is referring to are the "Aftermarkets" listed on the Buyer's OrderThe dealership needs to be specific and verbose with them about the "Aftermarkets" refunds as well as refunding the Service Contract that is listed on the Buyers Order see page of of the attached copy of Sales Contract and Buyer's Order Regards, [redacted]
In response to Mr [redacted] s request for a breakdown of what was included in the aftermarkets I have listed the Aftermarket contents and how much was refundedI do not show any record of the prepaid maintenance being cancelled so I will file a cancellation request today.Aftermarkets:Multishield- $was paid $was refundedLost Key- $was paid $was refundedWindshield protection- $was paid $was refundedWindow Tint- $was paid , this is not an item that can be cancelledPrepaid Maintenance $was paid Cancellation was submitted today.As a separate item Mr [redacted] paid $for an extended service contract and his lender was issued a refund for $2436.68.Thank You, [redacted]
The vehicle, Vin # [redacted] was towed to our dealership on July 14th after being involved in a fireSince the vehicle had fire damage we told the customer to contact his insurance companyThe customer contacted his insurance company and was told that the vehicle is totaledThe customer then ask us to try and find the cause of the fireWithout dismantling the front of the vehicle my lead master mechanic said in his opinion the vehicle had radiator damage that caused the vehicle to overheatThe vehicle had overheated so severely from driving it that oil had leaked out of the heat damaged engine and had ignitedThe customer ask us to dismantle the front of the car and remove the radiator to look for the cause of the damageWe quoted the customer $to tear into the vehicle but the customer declinedEven if the customer would have agreed to pay we would still have to have the insurance companies permission since they owned the vehicleI do not know how to resolve this complaint since the insurance company has already taken the vehicle[redacted] ***GM - Managing PartnerSubaru of Georgetown| Volvo Cars of Austin| Volvo Cars of Georgetown [redacted] Main [redacted] Office [redacted] Fax
The manuals that were on back order were received and sent to the customerThe warranty contracts were emailed and signed by the customer [redacted] ***
Complaint: [redacted] I am rejecting this response because:Being that it is an Audi it is easy to get service history and records from any Audi dealership should the appropriate footwork be completedI have the cars service records from the first day sold all the way until miles when the car was at Audi Central HoustonThe service writer and technician at that dealer are very familiar with the vehicle and have worked on it through the last two ownersI have all documents to show thisI also have records showing when the exhaust was installed back in Since the exhaust was installed the car has been at an Audi dealership for repairs timesDuring those times on separate occasions the exhaust was removed BY THE DEALER and reinstalled after work was completedOne time for a replacement torque convertor, once for front oxygen sensors, once for various engine repairs and once to have the recall doneThe 5th time the exhaust was removed it was at Audi North AustinTwo other Texas dealers could install and exhaust, it really is a simple process, yet Audi North Austin could notNow the car was requested to be brought to Audi North Houston on a tow truck by Audi Of AmericaI offered to drive the car down there as it was not "Spraying fuel" as the dealer just stated but it would leak some if over 2/fullThe car was down to a half tank of fuel thus no longer leaked fuelAs to why the car was not driven into their service bay is beyond meI suspect because they do not have any RS trained techniciansI have several witnesses that will attest to the cars driving condition the day it was brought to AudiI have two ASE Master techs, one Audi trained and certified tech as well as a retired DEA agent and one active Navy Lt that will all attest to the cars perfectly smooth driving characteristics the day it was retrieved by AudiBeing as I had just serviced the transmission I know for a fact that the driveshaft was not damaged in any wayAs the dealer states I did put a couple hundred miles on the vehicleIf it had previous damage I would not have been able to drive the vehicle as the dealer and their technician statesThe car is undriveableUpon further inspection I did see the damaged drive shaft CV joint and after removing the heat shields that Audi North Austin damaged I could see where the CV joint has a fresh impact FROM BEING DROPPED on the CV joint which has ovaled it.The car now requires a very expensive driveshaftFurther more the dealer neglected to completely attach the fuel tank to the car, they did not put the brake lines back in their brackets, they broke a parking brake cable retainer and used a zip tie to fix it and scratched through the paint in a vain attempt to try and repair their mistake.They received a running driving car and returned a vehicle that could not be driven and was assembled poorly to the point I believe I will have to redo all the work that was done to check for other mistakesI am not being unreasonable in my request to have the dealer reimburse me for the drive shaft they damaged as well as the tow fee to retrieve the car they damaged Regards, [redacted] ***
The customer was provided with the full estimate for the brakes over the phone that she fully approved The brakes were not quoted to her as so much for parts and so much for labor That was never even mentioned She was told she needed brakes and rotors and was actually quoted just over $for that job She approved Her final bill came out less at only $ There was ABSOLUTELY nothing deceptive about how she was quoted and the work that she approved Audi North Austin will not make any concessions towards this claim Again over $estimate was quoted to her and she approved, and we only billed $and came in under estimate
Looking into the history of the vehicle, the car was titled to MrLindsey on 09/02/ The complaint would have you believe this car was his for years based on his knowledge of what had been done to the car The car was towed (by Audi of America) to our facility in an inoperable conditionIt was leaking gas and a recall was the source of the requested repair For the record the car was towed to us on 09/18/or days after his purchaseI will mention again, in an inoperable condition Starting a vehicle that is spraying gas would be reckless and dangerous Additional research shows this vehicle has had owners, accidents and repair orders while under warranty We do not see any service records in Audi's national database after 07/18/ I would guess many people have worked on this car besides Audi trained technicians including body shops and the aftermarket installer of the exhaust system We simply performed a recall Upon completion the technician started the vehicle and the car was vibrating enough to turn it off and notify the customer We did not drive the car prior to or after the work was completed The smart remark about the days and Mr [redacted] The length in our shop was based on waiting for a gas tank on a year old vehicle (not a stock item) The first one ordered arrived with transport damage, so we then had to order a second tank The repair was only performed once all the parts were on site Mr [redacted] office has a glass wall facing the shop The work was performed in a stall nearest his office If a tech was to “drop” a driveshaft, not only would the noise be loud enough to scare people in the shop, it would be obvious to most people in the building The part is not small, light or easily moved I would also say a drive shaft would be more likely damaged from a front or rear collision (again two accidents reported on the vehicle history report) Just to be clear, the vehicle was listed online by the selling dealer (JD Motors) with 79,miles The car was towed in (inoperable) with 79,miles (miles of ownership) To make a claim pertaining to the exhaust that “other Audi dealers remove and reinstall several times during the cars previous $15,in service” seems strange for a car that has been owned for day and miles The title works shows his purchase price of $15, Who spent $15,on service? All that would conclude is that we are not the only ones to work on the car The exhaust is not fitted per the OEM specs It may operate with the aftermarket system installed, but it is not a 100% fit Based on our data, we will agree to disagree on this vehicle Twelve years old, owners, accidents and all of days and miles of “knowledge” on Mr [redacted] side does not warrant us to be liable for any additional work
The vehicle is years old and was fully serviced See attached service RO with work completed The customer was offered an extended warranty to protect against unforeseen problems on a year old automobile and they declined The vehicle was fully disclosed "as-is" due to years old and the importance of an extended warranty was communicated to the customer and they declined