Banik's Sales & Service

Mr***:This letter is being sent in regards to the Revdex.com complaint recently filedagainst ***’s Sales and Service C’***’s”) by Margaret CavalloThe essence of thecustome?s complaint is that she was sold a Cub Cadet GTX garden tractor in that wasmanufactured by MTD Consumer Group Inc in She wishes to return it for credit as if it isa model tractorThe complainant further states the amount in dispute is $2,500, presumablywhat the customer believes to be the difference in value between a garden tractor manufacturedin and a garden tractor manufactured in 2014.Our records show that ***’s ordered the tractor in question as a part of its preseasonsales order in December The tractor was delivered to ***’s in March 2014, sold to thecustomer in May and paid in full in June Consequently, any implication that this wasan old unit languishing in ***’s stock is simply not true.As you know, unlike automobiles, lawn and garden tractors manufactured by MTD donot have model years associated with them, and as a result there is no such thing as a modelGTX In fact, there were no model GTX 2000’s manufactured in Like otherconsumer products, MTD’s garden tractors are simply sold to dealers as new products and it isfairly typical for a product to be manufactured a year or two prior to its eventual sale to a dealer.The garden tractor the complainant purchased from ***’s was identical to thosemanufactured by MTD in 2013; the year the model at issue was last manufacturedAdditionally,I will note the paperwork provided by the customer does not indicate that a certain model year,or that the tractor was manufactured in a specific yearFurther, it does not appear the customeris alleging that ***’s or its employees told her the unit was a tractor, or that it wasmanufactured in when it was purchased.As a result of the above, the allegations of fraud appear to be unfoundedShould youhave any questions or concerns, or if I can be of further assistance in resolving this matter, pleasedo not hesitate to contact me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.We do not accept the response by the business as the year of the tractor makes a huge difference in the resale value Even though it was sold in to us, the resale value lists as a I have attached quick on-line searches for used lawn tractors As you can see the year makes a lot of difference Had Mr [redacted] told us at any point that this tractor was manufactured in 2012, we would never have purchased it.It may not matter to Cub Cadet as to the value of the tractors they make or sale but it makes a huge difference to the consumer and to the resale value

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.We do not accept the response by the business as the year of the tractor makes a huge difference in the resale value Even though it was sold in to us, the resale value lists as a I have attached quick on-line searches for used lawn tractors As you can see the year makes a lot of difference Had Mr*** told us at any point that this tractor was manufactured in 2012, we would never have purchased it.It may not matter to Cub Cadet as to the value of the tractors they make or sale but it makes a huge difference to the consumer and to the resale value

Mr***:This letter is being sent in regards to the Revdex.com complaint recently filedagainst ***’s Sales and Service C’***’s”) by Margaret CavalloThe essence of thecustome?s complaint is that she was sold a Cub Cadet GTX garden tractor in that wasmanufactured by MTD
Consumer Group Inc in She wishes to return it for credit as if it isa model tractorThe complainant further states the amount in dispute is $2,500, presumablywhat the customer believes to be the difference in value between a garden tractor manufacturedin and a garden tractor manufactured in 2014.Our records show that ***’s ordered the tractor in question as a part of its preseasonsales order in December The tractor was delivered to ***’s in March 2014, sold to thecustomer in May and paid in full in June Consequently, any implication that this wasan old unit languishing in ***’s stock is simply not true.As you know, unlike automobiles, lawn and garden tractors manufactured by MTD donot have model years associated with them, and as a result there is no such thing as a modelGTX In fact, there were no model GTX 2000’s manufactured in Like otherconsumer products, MTD’s garden tractors are simply sold to dealers as new products and it isfairly typical for a product to be manufactured a year or two prior to its eventual sale to a dealer.The garden tractor the complainant purchased from ***’s was identical to thosemanufactured by MTD in 2013; the year the model at issue was last manufacturedAdditionally,I will note the paperwork provided by the customer does not indicate that a certain model year,or that the tractor was manufactured in a specific yearFurther, it does not appear the customeris alleging that ***’s or its employees told her the unit was a tractor, or that it wasmanufactured in when it was purchased.As a result of the above, the allegations of fraud appear to be unfoundedShould youhave any questions or concerns, or if I can be of further assistance in resolving this matter, pleasedo not hesitate to contact me

Banik’s Sales and ServiceIn regards to the *** *** case , we found that ***’s UTV had a leak from a hoseclamp only when temperatures dropped below freezingWe’ve replaced the clamp and addedanti-freeze and test ran the Commander for days! Everything ran fine without leaking oroverheatingWe
cleaned it and returned it to *** on March 6~ I talked to *** last Saturdaythe 14~ of March and he claimed everything was working well! If you have any questions pleasedon’t hesitate to call.Regards,*** ***Banik’s Sales and Service