Sign in

Bank-Fund Staff Federal Credit Union

Sharing is caring! Have something to share about Bank-Fund Staff Federal Credit Union? Use RevDex to write a review
Reviews Bank-Fund Staff Federal Credit Union

Bank-Fund Staff Federal Credit Union Reviews (1)

Review: On August 14,2013 the BFSFCU sent me an email informing me that I was late in paying my consumer loan and that they had charged me a late fee.

I have tried to seek an explanation as to why I was being charged a late fee,yet my account had adequate funds to make the payment.I have an automated payment system in place to pay the loan from my checking account.

I am still waiting for a reply.I have talked to a client service representative [redacted],who also spoke to the loan department,but no explanation was given and they would not give a timeframe within which I would get an explanation,despite repeatedly asking for one.

I don't expect too much from the credit union because their service is already sub standard,but I do expect a reply to this query.It is the least I can ask for.Desired Settlement: An explanation of the charge and in the event that they billed me in error.I would like a written apology from the Head of the Credit Union.

Business

Response:

The following letter was mailed to **. [redacted] on August 28, 2013. The signed copy is attached.

Thank you,

Check fields!

Write a review of Bank-Fund Staff Federal Credit Union

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Bank-Fund Staff Federal Credit Union Rating

Overall satisfaction rating

Description: Credit Unions

Address: 1818 H Street N.W., Washington, District of Columbia, United States, 20433

Phone:

Show more...

Web:

This website was reported to be associated with Bank-Fund Staff Federal Credit Union.



Add contact information for Bank-Fund Staff Federal Credit Union

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated