Bank-Fund Staff Federal Credit Union Reviews (1)
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Bank-Fund Staff Federal Credit Union Rating
Description: Credit Unions
Address: 1818 H Street N.W., Washington, District of Columbia, United States, 20433
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Review: On August 14,2013 the BFSFCU sent me an email informing me that I was late in paying my consumer loan and that they had charged me a late fee.
I have tried to seek an explanation as to why I was being charged a late fee,yet my account had adequate funds to make the payment.I have an automated payment system in place to pay the loan from my checking account.
I am still waiting for a reply.I have talked to a client service representative [redacted],who also spoke to the loan department,but no explanation was given and they would not give a timeframe within which I would get an explanation,despite repeatedly asking for one.
I don't expect too much from the credit union because their service is already sub standard,but I do expect a reply to this query.It is the least I can ask for.Desired Settlement: An explanation of the charge and in the event that they billed me in error.I would like a written apology from the Head of the Credit Union.
Business
Response:
The following letter was mailed to **. [redacted] on August 28, 2013. The signed copy is attached.
Thank you,