As stated earlier Canton Aluminum has a two year warrantee on labor The extrusions and wall panels are not guaranteed against fading Vinyl window manufacturers paint vinyl windows to customer color preference This was suggested by the room manufacturer We then brought a professional painter who would use [redacted] - [redacted] paint for vinyl and his opinion was he could make it look new We offered to do this as an act of good will even though the room is ten years old If the homeowner wants new extrusions and wall panels she will have to cover the cost for material and labor Martin Ortman Canton Aluminum
This letter is in response to the Revdex.com complaint filed by [redacted] There are several inaccuracies I would like to correct as well as to respond to some of the charges She maintains that [redacted] Industries admits that this was made out of a "bad batch of vinyl", but she later states that it was done on purpose She also alleged we knowingly made the panels from bad vinyl There are several problems with those statements [redacted] Industries or Canton Aluminum would have no prior knowledge that any of the vinyl panels were bad Secondly the panels are not defective or damaged in any way other than the color has faded Fading is a natural process that happens with vinyl parts Ms [redacted] stated that she power washed her room many times and this could have contributed to the fading Even if new material is used, there is no warranty against fading It has been about years since the room was installed We brought [redacted] Industry's V.Pof operations over and he suggested getting the room professionally painted We then brought a professional painter who would use [redacted] - [redacted] paint for vinyl and his opinion was he could make it look like new As a good will gesture, we offered to pay for the painting at no cost to the homeowner She told me to go ahead then she called back the next day (July 28,2014) and told me to hold off on the painting and she would get back to me We did not hear any more from her until we received the complaint she filed with the Revdex.com Canton Aluminum purchases material from manufacturers or distributors for three and four season rooms, insulated window and doors We install the materials and the homeowners have a two year guarantee on our labor Any warranty for material is provided by the manufacturer of the material and fading is not warrenteed Canton Aluminum would not knowingly install any defective material of any kind on a customer's home The rollers are here to fix the door and all she has to do is call to schedule an appointment as someone has to be home in order to take care of this Martin Ortman Canton Aluminum
As stated earlier Canton Aluminum has a two year warrantee on labor The extrusions and wall panels are not guaranteed against fading Vinyl window manufacturers paint vinyl windows to customer color preference This was suggested by the room manufacturer We then brought a professional painter who would use [redacted] - [redacted] paint for vinyl and his opinion was he could make it look new We offered to do this as an act of good will even though the room is ten years old If the homeowner wants new extrusions and wall panels she will have to cover the cost for material and labor Martin Ortman Canton Aluminum
This letter is in response to the Revdex.com complaint filed by [redacted] There are several inaccuracies I would like to correct as well as to respond to some of the charges She maintains that [redacted] Industries admits that this was made out of a "bad batch of vinyl", but she later states that it was done on purpose She also alleged we knowingly made the panels from bad vinyl There are several problems with those statements [redacted] Industries or Canton Aluminum would have no prior knowledge that any of the vinyl panels were bad Secondly the panels are not defective or damaged in any way other than the color has faded Fading is a natural process that happens with vinyl parts Ms [redacted] stated that she power washed her room many times and this could have contributed to the fading Even if new material is used, there is no warranty against fading It has been about years since the room was installed We brought [redacted] Industry's V.Pof operations over and he suggested getting the room professionally painted We then brought a professional painter who would use [redacted] - [redacted] paint for vinyl and his opinion was he could make it look like new As a good will gesture, we offered to pay for the painting at no cost to the homeowner She told me to go ahead then she called back the next day (July 28,2014) and told me to hold off on the painting and she would get back to me We did not hear any more from her until we received the complaint she filed with the Revdex.com Canton Aluminum purchases material from manufacturers or distributors for three and four season rooms, insulated window and doors We install the materials and the homeowners have a two year guarantee on our labor Any warranty for material is provided by the manufacturer of the material and fading is not warrenteed Canton Aluminum would not knowingly install any defective material of any kind on a customer's home The rollers are here to fix the door and all she has to do is call to schedule an appointment as someone has to be home in order to take care of this Martin Ortman Canton Aluminum