Bank of North Georgia, A Division of Synovus Bank

Excellent! star!

I have banked with Calhoun, GA branch since The past year, since my daughter received her student account, has been the banking experience from *** Per Synovus policy, if we sign up for online banking, her student account is waived of the $fee for sending out paper statementsThe website continued to be faulty, stating error messages to try again later to sign up for paperless statementsWe called the online customer service to also be told to try again laterWe kept on trying and kept getting paper statements and feesFinally, my daughter went in to the Calhoun branch where she spoke with a customer service lady who in turn called meShe told me there was nothing wrong with my online account that it was my computer not theirsI went on to tell her that I have tried it on different computersI told her if we couldn't get it resolved I would close my accounts and take my business elsewhereShe responded by laughing at meThis confirmed that my business is absolutely unimportant to this bankI called, yet again the customer service for the websiteThe gentleman was very nice and did see an error on their end for why I was unable to ever accept paperless billingHe reset my online account and was able to finally get paperless statementsNeedless to sayWe never received a refund for the $per statement charges for getting the unwanted MailI called the lady back who the previous day had laughed at me and told her that I had resolved the issue through the online supportI let her know the issue all along had been the bank and NOT my computerAnd that even though the issue is now resolved, the unprofessional way the matter was handled by her and for laughing at me when I stated I would close all accounts and take elsewhere, I was closing them all now as well as some of my other family members who banked thereSynovus is evidentially more focused on helping themselves more than the customersI will never darken the doors of a Synovus bank again as long as I can help it