Bank Of Springfield

Mr [redacted] ordered and was shipped a new SureFire P2X Fury Tactical Single-Output LED, which was sealed in the original manufacturer's packagingUpon receipt, Mr [redacted] emailed us showing a package that had been opened and asked if he was sent a "used" light We informed Mr [redacted] that he was shipped a new light, that we do not resell returned opened items and that it was not unheard of for the plastic clamshell that contained the light to open up during transit The light the Mr [redacted] ordered has a serrated bezel that can put too much stress on the simple thin plastic used on the original packaging This is known to Surefire and some other customers that have experienced a similar event Please refer to the attached pictures As one can see, the serrated edged of the light clearly line up along the open edge of the plastic packaging, likely contributing to the failure of the packaging Looking a little farther away from the open end, however, you can see that the package is somewhat form fitted to the body of the light Because this is intact, it is easy to see that this light has never been out of package Additionally, our order fulfillment operations are recorded at all times Mr [redacted] order was properly packaged and contained a brand new light with an unmolested package This was a simple case of a product package opening during transit Although unfortunate, it is hardly indicative of damage or unscrupulous dealings as the customer alleged We offered a full refund of the product price and additional gave Mr [redacted] a prepaid return shipping label As stated in our terms and conditions, which Mr [redacted] agreed to when he submitted his purchase, shipping charges are not refundable, return shipping is also not provided As a courtesy, we issued Mr [redacted] a prepaid label in order to expedite his refund Mr [redacted] emailed us after he received his credit and demanded the original shipping charge be refund, again levying allegations that he was the victim of some type of deceit We explained our stated policy again and then offered Mr [redacted] an in store credit for the amount of the original shipping charge Mr [redacted] responded with open displeasure and yet again, more allegations Because credit card transactions are managed by a third party payment processor, in this case, authorize.net, we cannot make limitless modifications to a transaction We can action a card once, and only once within our transaction interface To credit a card a second time, in this case to apply the remaining $to Mr [redacted] Card, we have to take additional and more time consuming action directly through the payment processor We did indeed provide this $credit to Mr [redacted] card, transaction ID [redacted] Before we had the opportunity to contact Mr [redacted] again and report our actions, we were notified of this Revdex.com complaint Since this subject of this complaint and demanded resolution is now irrelevant, we ask that this complaint be treated as such Mr [redacted] has never been a customer of ours previously, and likely will not be in the future We are entitled to a reasonable amount of time to investigate a situation and provide a solution The first proposal of in store credit was rejected by Mr*** We have credited his card in full, to include the original shipping charge, and did not impose a fee for return shipping Mr [redacted] is of no financial loss, and despite the understandable inconvenience of an unsatisfactory transaction, he has been properly and reasonably accommodated Mr [redacted] has continually levied baseless allegations and direct statements about the condition of the product he received He has rejected our attempts at satisfaction and explanation of his observations We have thoroughly investigated this situation, determined the product was indeed new and unused and reject any libelous statements in this complaint or other forums

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do appreciate the assistance that Bravo Company USA provided in troubleshooting my troubles with the fitment of their buffer tube and my lower receiver and do agree that it could be a case of tolerance stacking However, I packed the original merchandise in the original manufacturer's original package per RMA instructions and shipped it inside an additional box I have no idea whether any of the boxes were damaged during transit, however, the original manufacturer packaging was not the sole shipping container and it was never communicated to me that the box was damaged in transit Additionally, I never disputed their findings that my buffer tube was within specs since I do not have the tools to verify or dispute their conclusions I do know that another BCM buffer tube I have threads onto the lower receiver without issue and have since replaced it with another company's buffer without issue as well I did "demand" them return the retail packaging and will include my demand below:If the tube is within specs, can you please return the retail box so that I can ebay the tube since the lower works fine with other buffer tubes Thank you.My original plan was to Ebay the buffer tube, however, after additional thought I decided that selling the buffer tube on Ebay could potentially result in a negative experienced for the bidder I decided a better route would be to contact the retailer I bought it from and see if they would be willing to take it back Bravo Company USA's response did not resolve my complaint because I disagree with some of the statements made in their response, particularly the statement that the box the merchandise was returned in was the sole shipping container Lastly, included is a pdf document with my interactions with Bravo Company USA Regards, [redacted] ***

As is evident, this is an exercise in futility We produced a quality product, the customer received this quality product, however his supplied lower caused a conflict The product was returned to us, inspected, verified compliant and then returned to the customer as received The important fact is, "as received" It is quite unreasonable for a customer to punish a manufacturer in this way, especially when it is in no way our fault The issue the customer experienced is purely because of his lower receiver, not our product Nothing is stopping the customer from selling his product, however we are not going to send him a new retail package Now, we have to contend with what will show as a negative Revdex.com report, even though we are not a Revdex.com member, and even though we have done nothing wrong, unethical, or otherwise nefarious

We do not feel there is a resolution that can be satisfactory to this customer Attached is the complete history of communications between our customer service department and the customerAlso included are screen shots of the administrative log on our website, the advertised product, our terms and conditions and return policies, all clearly printed on our website and agreed to by all customers by making a purchase We provided exactly what is stated we will provide We have honored every promise and offer posted, printed or otherwise advertised Mr [redacted] wished to receive the promotional offer of a bolt carrier group and charging handle for a discounted rate as advertised, which he did in fact receive Mr [redacted] later emailed and wanted to switch his order to a different model To allow him to do so, we canceled out his original order so he could place a new order for the correct product Mr [redacted] asked about the promotion again, and was told that he can select the promotional option via the drop down menu on the website Mr [redacted] wanted an additional promotional package and referenced his previous order Please note the product and website logs attached in the .pdf The promotional item is only available when purchased with an upper receiver group The promotional product cannot be added through a conventional manner, nor can it be added to the cart via the product catalog, or search engine internal or external The website is hosted through Volusion Incand is managed wholly by their organization No malfunctions, intrusions, defects or anything that could be considered a "glitch" have been logged There is one way, and one way only, that enabled Mr [redacted] to try adding a second bolt carrier group and charging handle to his order, would be to manually insert the product code into a URL The product code cannot be entered into the search field or even the shopping cart The product was added through a method called "direct URL" That means the actual html string was inserted into the browser which displayed the hidden listing, and could then be added to the cart, in complete circumvention of the system WITHOUT forcibly modifying the website (hacking) This was obviously an invalid purchase an upon initial processing of Mr [redacted] original order, the system corrected the erroneous product selection and removed the second bolt carrier group from his cart Customers may purchase one discounted bolt carrier group per upper receiver group When we were notified of this correction, we investigated the occurrence and determined how it was done We then inserted a manual modification to the product table that eliminated the loophole that was exploited in the original transaction Soon after cancelling the order, Mr [redacted] emailed (contained in the attachment) to complain about the lack of his ability to add a second packaged bolt carrier group The server logs showed an attempt to perform the same direct URL method from IP Address This address was also used to place the order Per the evidence, and the customer's own statements, Mr [redacted] wanted to receive something he was not entitled to This is not an obligation of the merchant because the customer was able to exploit a loophole or anything that would merit a negative review or assessment via the Revdex.com All of these facts have be previously stated and supported Mr [redacted] appears to have some personal interest in inflicting some type of negative effect on our organization The matter is quite simpleIs there a promotion offered with the purchase of an upper group? The answer is YesDid Mr [redacted] receive the advertised promotion? The answer is YesDid Mr [redacted] request a change to the product selection in his order? The answer is Yes.Did Mr [redacted] receive assistance in this issue? The answer is YesWas Mr [redacted] free to reorder another product selection and receive the advertised promotion? The answer is again, YesThese are really the simple and plainly stated facts Mr [redacted] seems to not want to receive what is offered If that is the case, he is free to choose another vendor We only offer the products and promotions displayed on our website and advertised through direct marketing There has been no dishonest business practice, no bait and switch, no lies, no misleading statements and no failure to honor any agreement posted or otherwise In short, no transgression on our part has occurred and we will commit no further resources to a matter we consider frivolous and closed

Mr*** specifically asked to purchase the bolt carrier group and charging handle separate from a corresponding upper groupHis initial order contained one upper receiver group with the selected bolt carrier group and charging handle optionOn a separate line item, a second bolt carrier group and
charging handle package was added without a corresponding upper receiver groupThis was not a "glitch" or "messed up system", it was a verified manual entry of the product code specifically for that packaged productThe system does not allow that product to be reached to through regular navigation or by utilizing a search featureAdditionally, products added to the shopping card through an add on option display a specific code to administratorsThis code is present on one product but not the otherWhen we cancelled Mr*** order to allow him to make him a different product selection, his email stated that he wanted the additional bolt carrier group and charging handle which was, in his words, the "only reason" he placed the orderWe restated what the advertised promotion and options were and said he was welcome to place a new order for the upper group of his choice with the corresponding optionWe further explained how to make this selectionMr*** reply made specific reference to adding the additional bolt carrier group and charging handle no longer working for him (we closed the only loophole that allowed his initial purchase)The simple fact is this matter is that Mr*** received everything that was advertised, written and implied in accordance with our posted terms and conditionsThere was no need, purpose, or basis for his initial reviewMr*** purchased a product which is offered with specific optionsMr*** then wished to change his order to a different product, to which we responded by manually intercepting and cancelling his order in order for him to make a new selectionMr*** then demanded something that was not offered, advertised, or impliedWhen our response was not in accordance with his desired time frame, a complaint was madeWe cannot accuse Mr*** of nefarious acts or malicious intent, only that mathematics do not lie and there are only specific ways a site can and will respond to actions by the userOur entire staff works very hard to ensure quality products and services for all of our customersWe would ask that this entire review chain be removed from display as it does not accurately reflect actual events or our well earned reputation

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and they have refunded the original shipping charges, resulting in a full credit as promise, so I am satisfied and this complaint in my opinion has been settledHowever I would like to note, that I have all the emails between Bravo Company USA and myself and not once did they allude to the fact that they intended to refund the shipping charges, quite the contraryIf the company had told me at any time during the back and forth emails that they would refund my shipping charges, especially since I asked pointedly in the second to last correspondence where I stated "Do you intend to refund my money, yes or no?", then I would not have submitted a complaint via the Revdex.comI feel this was only resolved because of the Revdex.com involvement so I am much appreciatedAgain, as far as I am concerned, this matter is settled and closedI won't be bothering or contacting Bravo Company USA in the future regarding this or any other business
Regards,
*** ***

Hello,*** *** submitted two separate orders through our websiteThe first order (see attached) was placed at 1950L (7:50PM CST) and the second order was placed at 2003L (8:03PM CST)There is no way for our system to automatically duplicate an order and charge his credit cardBrian contacted us
regarding his duplicate order after both orders had shipped out to himWe corresponded stating that would accept a return once he shipped the items back to usAs he was opposed to have to pay to ship the items back to us we sent him a prepaid return labelWe received the items back at our facility and credited his card the full amount of the productsWe did not credit back the shipping charge as shipping is non-refundable.Please let us know if you require more information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do appreciate the assistance that Bravo Company USA provided in troubleshooting my troubles with the fitment of their buffer tube and my lower receiver and do agree that it could be a case of tolerance stacking.  However, I packed the original merchandise in the original manufacturer's original package per RMA instructions and shipped it inside an additional box.  I have no idea whether any of the boxes were damaged during transit, however, the original manufacturer packaging was not the sole shipping container and it was never communicated to me that the box was damaged in transit.   Additionally, I never disputed their findings that my buffer tube was within specs since I do not have the tools to verify or dispute their conclusions.  I do know that another BCM buffer tube I have threads onto the lower receiver without issue and have since replaced it with another company's buffer without issue as well.
I did "demand" them return the retail packaging and will include my demand below:If the tube is within specs, can you please return the
retail box so that I can ebay the tube since the lower works fine with
other buffer tubes.  Thank you.My original plan was to Ebay the buffer tube, however, after additional thought I decided that selling the buffer tube on Ebay could potentially result in a negative experienced for the bidder.  I decided a better route would be to contact the retailer I bought it from and see if they would be willing to take it back.  Bravo Company USA's response did not resolve my complaint because I disagree with some of the statements made in their response, particularly the statement that the box the merchandise was returned in was the sole shipping container.  Lastly, included  is a pdf document with my interactions with Bravo Company USA.
Regards,
[redacted]

From: [redacted]Date: Tue, Nov 24, 2015 at 10:06 AMSubject: Re: Your complaint has been receivedTo: [redacted]They have responded and addressed the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
BCM failed to read the complaint once again. BCM clearly just copy and paste their response to the Revdex.com review. And once again like the complaint indicates calls myself indirectly a criminal. I have explain how the product was added to the shopping cart. Please read the complaint fully before responding.
Regards,
[redacted]

Mr. [redacted] ordered and was shipped a new SureFire P2X Fury Tactical Single-Output LED, which was sealed in the original manufacturer's packaging. Upon receipt, Mr. [redacted] emailed us showing a package that had been opened and asked if he was sent a "used" light.  We informed Mr. [redacted] that he was...

shipped a new light, that we do not resell returned opened items and that it was not unheard of for the plastic clamshell that contained the light to open up during transit.  The light the Mr. [redacted] ordered has a serrated bezel that can put too much stress on the simple thin plastic used on the original packaging.  This is known to Surefire and some other customers that have experienced a similar event.  Please refer to the attached pictures.  As one can see, the serrated edged of the light clearly line up along the open edge of the plastic packaging, likely contributing to the failure of the packaging.  Looking a little farther away from the open end, however, you can see that the package is somewhat form fitted to the body of the light.  Because this is intact, it is easy to see that this light has never been out of package.  Additionally, our order fulfillment operations are recorded at all times.  Mr. [redacted] order was properly packaged and contained a brand new light with an unmolested package.  This was a simple case of a product package opening during transit.  Although unfortunate, it is hardly indicative of damage or unscrupulous dealings as the customer alleged.  We offered a full refund of the product price and additional gave Mr. [redacted] a prepaid return shipping label.  As stated in our terms and conditions, which Mr. [redacted] agreed to when he submitted his purchase, shipping charges are not refundable, return shipping is also not provided.  As a courtesy, we issued Mr. [redacted] a prepaid label in order to expedite his refund.  Mr. [redacted] emailed us after he received his credit and demanded the original shipping charge be refund, again levying allegations that he was the victim of some type of deceit.  We explained our stated policy again and then offered Mr. [redacted] an in store credit for the amount of the original shipping charge.  Mr. [redacted] responded with open displeasure and yet again, more allegations.  Because credit card transactions are managed by a third party payment processor, in this case, authorize.net, we cannot make limitless modifications to a transaction.  We can action a card once, and only once within our transaction interface.  To credit a card a second time, in this case to apply the remaining $5.95 to Mr. [redacted] Card, we have to take additional and more time consuming action directly through the payment processor.  We did indeed provide this $5.95 credit to Mr. [redacted] card, transaction ID [redacted].  Before we had the opportunity to contact Mr. [redacted] again and report our actions, we were notified of this Revdex.com complaint.  Since this subject of this complaint and demanded resolution is now irrelevant, we ask that this complaint be treated as such.  Mr. [redacted] has never been a customer of ours previously, and likely will not be in the future.  We are entitled to a reasonable amount of time to investigate a situation and provide a solution.  The first proposal of in store credit was rejected by Mr. [redacted].  We have credited his card in full, to include the original shipping charge, and did not impose a fee for return shipping.  Mr. [redacted] is of no financial loss, and despite the understandable inconvenience of an unsatisfactory transaction, he has been properly and reasonably accommodated.  Mr. [redacted] has continually levied baseless allegations and direct statements about the condition of the product he received.  He has rejected our attempts at satisfaction and explanation of his observations.  We have thoroughly investigated this situation, determined the product was indeed new and unused and reject any libelous statements in this complaint or other forums.

As is evident, this is an exercise in futility.  We produced a quality product, the customer received this quality product, however his supplied lower caused a conflict.  The product was returned to us, inspected, verified compliant and then returned to the customer as received.  The important fact is, "as received".  It is quite unreasonable for a customer to punish a manufacturer in this way, especially when it is in no way our fault.  The issue the customer experienced is purely because of his lower receiver, not our product.  Nothing is stopping the customer from selling his product, however we are not going to send him a new retail package.  Now, we have to contend with what will show as a negative Revdex.com report, even though we are not a Revdex.com member, and even though we have done nothing wrong, unethical, or otherwise nefarious.

The customer was promptly assisted with his concern and the product returned to him in a very rapid manner.  The Subject Matter Expert he desired to speak to was out of the office for two weeks due to family matters.  While we do apologize for the delay, we did indeed turn around the upper...

concern with exceptional speed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We do not feel there is a resolution that can be satisfactory to this customer.  Attached is the complete history of communications between our customer service department and the customer. Also included are screen shots of the administrative log on our website, the advertised product, our terms and conditions and return policies, all clearly printed on our website and agreed to by all customers by making a purchase.  We provided exactly what is stated we will provide.  We have honored every promise and offer posted, printed or otherwise advertised.  Mr. [redacted] wished to receive the promotional offer of a bolt carrier group and charging handle for a discounted rate as advertised, which he did in fact receive.  Mr. [redacted] later emailed and wanted to switch his order to a different model.  To allow him to do so, we canceled out his original order so he could place a new order for the correct product.  Mr. [redacted] asked about the promotion again, and was told that he can select the promotional option via the drop down menu on the website.  Mr. [redacted] wanted an additional promotional package and referenced his previous order.  Please note the product and website logs attached in the .pdf.  The promotional item is only available when purchased with an upper receiver group.  The promotional product cannot be added through a conventional manner, nor can it be added to the cart via the product catalog, or search engine internal or external.  The website is hosted through Volusion Inc. and is managed wholly by their organization.  No malfunctions, intrusions, defects or anything that could be considered a "glitch" have been logged.  There is one way, and one way only, that enabled Mr. [redacted] to try adding a second bolt carrier group and charging handle to his order, would be to manually insert the product code into a URL.  The product code cannot be entered into the search field or even the shopping cart.  The product was added through a method called "direct URL".  That means the actual html string was inserted into the browser which displayed the hidden listing, and could then be added to the cart, in complete circumvention of the system WITHOUT forcibly modifying the website (hacking)  This was obviously an invalid purchase an upon initial processing of Mr. [redacted] original order, the system corrected the erroneous product selection and removed the second bolt carrier group from his cart.  Customers may purchase one discounted bolt carrier group per upper receiver group.  When we were notified of this correction, we investigated the occurrence and determined how it was done.  We then inserted a manual modification to the product table that eliminated the loophole that was exploited in the original transaction.  Soon after cancelling the order, Mr. [redacted] emailed (contained in the attachment) to complain about the lack of his ability to add a second packaged bolt carrier group.  The server logs showed an attempt to perform the same direct URL method from IP Address 73.229.37.108 This address was also used to place the order.  Per the evidence, and the customer's own statements, Mr. [redacted] wanted to receive something he was not entitled to.  This is not an obligation of the merchant because the customer was able to exploit a loophole or anything that would merit a negative review or assessment via the Revdex.com.  All of these facts have be previously stated and supported.  Mr. [redacted] appears to have some personal interest in inflicting some type of negative effect on our organization.  The matter is quite simple. Is there a promotion offered with the purchase of an upper group?  The answer is YesDid Mr. [redacted] receive the advertised promotion?  The answer is YesDid Mr. [redacted] request a change to the product selection in his order?  The answer is Yes.Did Mr. [redacted] receive assistance in this issue?  The answer is YesWas Mr. [redacted] free to reorder another product selection and receive the advertised promotion?  The answer is again, Yes. These are really the simple and plainly stated facts.  Mr. [redacted] seems to not want to receive what is offered.  If that is the case, he is free to choose another vendor.  We only offer the products and promotions displayed on our website and advertised through direct marketing.  There has been no dishonest business practice, no bait and switch, no lies, no misleading statements and no failure to honor any agreement posted or otherwise.  In short, no transgression on our part has occurred and we will commit no further resources to a matter we consider frivolous and closed.

Hello,We confirm we received email correspondence with [redacted] who stated and had pictures showing his handguard had suffered damage. We stated that we did not have any original KMR handguards available however, we would be more than happy to get his handguard back to our facility for our...

inspection and replacement. [redacted] asked to have us ship the replacement handguard to him first and then he would ship the other handguard to us. We replied stating that warranty/courtesy replacement policies do not generally operate that way and restated that our offer was still valid to have him send us his upper receiver group to have the handguard professionally replaced, free of charge. We were waiting for a response from [redacted], but had not received any email. Upon receiving the notification of a Revdex.com complaint we checked through our emails and did not see any response to our email. We went through our spam filter and did find a response. Our offer to replace the handguard is still open. We simply need a good shipping address from [redacted] and we will send him a prepaid shipping label to have his upper receiver group overnighted to us for replacement of the handguard and then we will overnight the upper receiver group back to him.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I agree that the complaint will not be resolved as Bravo Company USA has stated that they will not return the original manufacturer packaging sent in as part of the RMA process per their RMA instructions. Their responses included untrue statements, accusations that I intend to defraud people, and focuses on matters that are not the focus of the complaint which is the return of the original manufacturers packaging.
Regards,
[redacted]