Bank of the Sierra

We are in receipt of the complaint filed by Ms [redacted] regarding the cash deposit through the ATM machine at our California City officeMs***'s deposit was made at our ATM on December 28, 2016, after the cut off time of 1:00pmThe branch completed the dispute form for Ms [redacted] and assured her the situation would be resolved as quickly as possibleMs***'s account was credited for the full deposit amount of $the following morning, December 29, Good customer service is our top priority at Bank of the Sierra, and we look forward to meeting all of Ms***'s financial needsPlease feel free to contact us if you have additional questionsThank you, Sincerely, Cyndi Vice President Risk Manager

We will place Ms. [redacted]'s address on our do not mail list. The process could take up to 30 days.
Thank you.

Initial Business Response /* (1000, 5, 2016/06/23) */
We will place Mr. [redacted]' address on our do not mail list. The process could take up to 30 days.
Thank you.
Initial Consumer Rebuttal /* (2000, 7, 2016/06/25) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)

Initial Business Response /* (1000, 5, 2015/06/10) */
All closed accounts have been removed from Mr. [redacted]'s online banking (Netteller). Only open accounts should be reflected. The branch has tried to contact Mr. [redacted] and have left a number of voice mails. Mr. [redacted] can contact the...

branch or customer service for help to ensure any "widgets/cookies or browser" issues are causing the accounts to not reflect appropriately.
Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still having issues with this matter as of 15 June 2015. I did speak to a representative (did not get her name) but she is not able to resolve the matter either.
Final Business Response /* (4000, 9, 2015/06/22) */
We have attempted to contact Mr. [redacted] on the following occasions: 5-29-15, 6-1-15, 6-15-15, 6-18-15, 6-22-15. On 6-18-15 Mr. [redacted] contacted the branch and stated he would come into the branch for help on 6-19-15. We tried to contact him again on 6-22-15 when he did not come to the branch. A letter has been mailed on 6-22-15 requesting Mr. [redacted] contact the branch for help in understanding his problems and ensuring he is able to navigate through the online banking. We believe the system is reflecting all current accounts and current information

We are in receipt of the complaint filed by Ms. [redacted] regarding the cash deposit through the ATM machine at our California City office. Ms. [redacted]'s deposit was made at our ATM on December 28, 2016, after the cut off time of 1:00pm. The branch completed the dispute form for Ms. [redacted] and...

assured her the situation would be resolved as quickly as possible. Ms. [redacted]'s account was credited for the full deposit amount of $430 the following morning, December 29, 2016. Good customer service is our top priority at Bank of the Sierra, and we look forward to meeting all of Ms. [redacted]'s financial needs. Please feel free to contact us if you have additional questions. Thank you,  Sincerely, Cyndi Vice President  Risk Manager