Bank of the West

I had talked to a customer service supervisior female named [redacted] on 12/9/over the 1800-number in which I was inquiring , about a transaction on my account and wanted to make sure it was not fraud, I had told the lady after looking at the information I would look into it and not to doing anything with my account at this time, I then went to go to the grocery store to get dinner for my family and the account was closedLuckily after hrs on the once agian my account was reopened, This hassle and poor customer service was not expected or apprecated

Dan the Doorman, Inc Ohio Pike Cincinnati, Ohio RE: [redacted] Revdex.com Complain To Whom It May Concern: The following is in response to the Revdex.coms complaint filed by [redacted] On August, 3rd 2015, a representative from Dan the Doorman by the name of [redacted] Works visited Mr [redacted] to provide him a quote on a new garage door and opener [redacted] Works quoted Mr [redacted] $1, Mr [redacted] gave [redacted] Works a deposit of $down to order the doorWe do require half down on all orders to process the order and to actually order it [redacted] Works told Mr [redacted] that it would take approximately 2-3weeks to get the door in to our warehouse and we are usually backed up a week on the schedule once the door gets to our warehouse We ordered the door on August 5th once all the paperwork was processed and [redacted] got the order Mr [redacted] called on September 3rd inquiring about where his door was and [redacted] Works told him that the door wasn’t in yet but he expected it any day now [redacted] Works contacted [redacted] Distribution center to find out where the order stood only to find out the door had not been ordered yetThat was on September 3rd [redacted] forgot to order it and told us at that time it would take 2- weeks due to design of the panelsIf he was to order another door from anyone else he would have to wait 2-weeks as well [redacted] , a sales representative and manager called a couple of companies to inquire about the same panel configuration and was told 2-weeks as well [redacted] Works told Mr [redacted] that he could not give him his money back due to the signed proposal which clearly states that “the order is contingent upon strikes, accidents and delays beyond our control” It also states that “There will be a 50% restocking fee based on the full contracted amount on all cancellations”Mr [redacted] stated that he wanted an owner to call him in regards to getting his money refunded back That was on September 3rd Later that day, Steve [redacted] , Vice President & co-owner of Dan the Doorman, called Mr [redacted] to inform him about the % restocking fee Mr [redacted] didn’t like what Steve [redacted] told him Steve [redacted] then told him that he could give him the number to our law firm that represents us Mr [redacted] said that Steve laughed when he told him that he wanted a refund Mr [redacted] just said that this was no laughing matterSteve just told him what our contract states ***rey [redacted] told Mr [redacted] the next day that the door would be in about 2-and he could give him a discount of $ Mr [redacted] didn’t want the discount or the door and just wanted us to refund him his money [redacted] told him he would talk to the owner again when he comes in [redacted] discussed the whole order status with Steve [redacted] and Mr [redacted] said that there is a contract and he would not issue a credit or there would be a restocking fee [redacted] and the account manager, [redacted] told him we would give him the refund of the deposit minus the 50% restocking feeThe person responsible for issuing a refund was on her honeymoon and wouldn’t be back for a weekMr [redacted] didn’t like that answer either We understand Mr [redacted] frustration in this matter However, the proposal/contract that he signed clearly states that there is a 50% re-stocking fee on cancellations It also states that we are not responsible for conditions that are beyond our control The fact that [redacted] forgot to order the door is beyond our control We would like to resolve this issue and we have offered $ in discounts for the inconvenience We have already invested a lot of time and money into this order and simply cannot refund the total amount of his deposit We understand that he has gotten his refund through his credit card companySo we feel that this matter is closed We hope this resolves this issue in regards to this complaint Sincerely, Dan the Doorman, Inc

Initial Business Response / [redacted] (1000, 8, 2015/12/08) */

Initial Business Response /* (1000, 8, 2015/12/23) */
December 18,
VIA FACSIMILE ONLY
(XXX) XXX-XXXX
*** ***
Dispute Resolution Specialist Revdex.com
Broadway, Suite
Oakland, CA XXXXX
Re: Case No.: XXXXXXXX
*** ***
Dear Ms
***
The above referenced letter submitted to your office by *** *** has been referred to me for
review and response on behalf of Bank of the West (the "Bank")
To summarize the complaint, Mr*** states that the Bank continues to solicit its products and
services to him when he has previously advised the Bank not toHe would like the Bank to cease
marketing calls to him, or he will consider closing his accounts
The Bank is committed to fair and responsible banking and we take allegations of conduct contrary
to these principles very seriously
We first wish to apologize for the amount of time and effort it has taken Mr*** to resolve
this issue
On December 3, upon Mr***'s phone call to the Bank's Customer Service Contact Center, he
was placed on the Bank's "Do Not Call List." No further solicitation calls will be made to Mr
***
If Mr*** should have any further questions or concerns, he *** contact *** *** Eagle
Run Customer Service Manager, at (XXX) XXX-XXXX
We trust this letter satisfactorily addresses Mr***'s concernsSincerely,
/s/ *** ***
Senior Vice President Corporate Compliance
Equal Housing Lender *** *** Avenue *** ** XXXXX
Member FDIC
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 10, 2015/12/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I am incredibly disappointed with my experience with Bank of the West
I have been involved in a drawn out application process for a simple checking accountI have yet to receive any communique, and after speaking to a customer support rep just now, I was told there was absolutely no record of my application or enrollmentYou must understand how incredibly poor this handling of my personal data isIt inspires zero confidence in their data security practices
Moreover, the support agent did nothing to allay my concerns, nor did he make any helpful recommendations other than "go into a branch"
Terrible customer service, terrible privacy and personal information handlingNot what I would expect out of an financial institution with an A+ Revdex.com rating
Thank you,
***

I had talked to a customer service supervisior female named *** on 12/9/over the 1800-number in which I was inquiring , about a transaction on my account and wanted to make sure it was not fraud, I had told the lady after looking at the information I would look into it and not to doing anything with my account at this time, I then went to go to the grocery store to get dinner for my family and the account was closedLuckily after hrs on the once agian my account was reopened, This hassle and poor customer service was not expected or apprecated

Here is documentation supporting my claim/complaint

Complaint: ***I am rejecting this response because it does not offer up any information on the discrimination against myself and my businessIt essentially
re-iterates information I already have but does not give any more insight into why I was essentially banned from banking with Bank of the WestMy business undertook a huge inconvenience having to move all of our accounts to another bank including establishing new accounts, relationships with the branch, and receiving debit cards and checksNot to mention understanding the slightly different rules at another bankI absolutely reject this response as it is not professional or right how I was treated.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10796600, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It has now been 2 months since I paid Dan the Doorman a deposit of $787.00 for a new garage door and opener.  The work proposal clearly states that there is 2-3 weeks for delivery of the door and opener.  So, 8 weeks later, I have yet to receive new garage door from Dan the Doorman nor have I received a refund.  In the first two weeks of September, [redacted] contacted me from Dan the Doorman.  When I inquired about what happened to my order, Mr. [redacted] stated that the garage door was not ordered from the manufacturer.  Further, he stated that [redacted], the manufacturer, sends Dan the Doorman an invoice every week for products that are to be shipped in the two following weeks.  Mr. [redacted] stated to me that apparently his office, Dan the Doorman, had overlooked the fact that my door was not on the order from [redacted].  Further, Mr. [redacted] of Dan the Doorman confirmed that ordering a garage door is within their control.  I told Mr. [redacted] that I wanted a refund of my deposit because 5 weeks had passed and I had yet to receive a new door.  Mr. [redacted] stated he would issue a full refund of my deposit $787.00 and it would take 12 business days for the deposit to show up in my account.  Two days after telling me that he would issue a full refund of my deposit, Mr. [redacted] called me and stated, "We just found out you opened a Revdex.com complaint against us.  So now we are not going to issue you a refund."  I asked why, and Mr. [redacted] stated that Dan the Doorman would have to issue the refund through the Revdex.com.  I explained to Mr. [redacted] that issuing the refund to me would resolve the complaint.  Mr. [redacted] ignorantly claimed that he had to give the money to the Revdex.com to give to me.  Mr. [redacted] then stated that he would talk to the business owner and call me back.  No one from Dan the Doorman has called back. 
The bottom line is I paid Dan the Doorman for a product that was never delivered to me, let alone ordered for me.  Dan the Doorman told me that they would issue a full refund for failing to deliver the product to me.  After Dan the Doorman learned I made a Revdex.com complaint, Dan the Doorman claimed they were not refusing to issue a refund to me.  2 months now, No refund, No door, just lies. 
All I asked for is Dan the Doorman to recognized they made a mistake and issue a full refund of my deposit.  That has yet to happen, therefor this complaint is UNRESOLVED.
Regards,[redacted]

See attached

Dan the Doorman, Inc.
958 Ohio Pike
Cincinnati, Ohio 45245
RE:      [redacted]  Revdex.com Complain
To Whom It
May Concern:
The following
is in response to the Revdex.coms complaint filed by [redacted]
On August, 3rd...

2015, a representative from Dan the Doorman
by the name of [redacted] Works visited Mr. [redacted] to provide him a quote
on a new garage door and opener.  [redacted]
Works quoted Mr. [redacted] $1,575.00. 
Mr. [redacted] gave [redacted] Works a deposit of $787.00 down to order the
door. We do require half down on all orders to process the order and to actually
order it.  [redacted] Works told Mr. [redacted]
that it would take approximately 2-3weeks to get the door in to our warehouse
and we are usually backed up a week on the schedule once the door gets to our
warehouse.  We ordered the door on August
5th once all the paperwork was processed and [redacted] got the
order.  Mr. [redacted] called on September
3rd inquiring about where his door was and [redacted] Works told him that
the door wasn’t in yet but he expected it any day now. [redacted] Works contacted
[redacted] Distribution center to find out where the order stood only to find
out the door had not been ordered yet. That was on September 3rd.  [redacted] forgot to order it and told us
at that time it would take 2- 3 weeks due to design of the panels. If he was to
order another door from anyone else he would have to wait 2-3 weeks as well.
[redacted], a sales representative and manager called a couple of companies to
inquire about the same panel configuration and was told 2-3 weeks as well. [redacted]
Works told Mr. [redacted] that he could not give him his money back due to the
signed proposal which clearly states that “the order is contingent upon strikes,
accidents and delays beyond our control”.  It also states that “There will be a 50%
restocking fee based on the full contracted amount on all cancellations”. Mr. [redacted]
stated that he wanted an owner to call him in regards to getting his money
refunded back.  That was on September 3rd.  Later that day, Steve [redacted], Vice
President & co-owner of Dan the Doorman, called Mr. [redacted] to inform him
about the 50 % restocking fee.  Mr.
[redacted] didn’t like what Steve [redacted] told him.  Steve [redacted] then told him that he could
give him the number to our law firm that represents us.  Mr. [redacted] said that Steve laughed when he
told him that he wanted a refund.  Mr.
[redacted] just said that this was no laughing matter. Steve just told him what
our contract states.  [redacted]rey [redacted] told
Mr. [redacted] the next day that the door would be in about 2-3 and he could
give him a discount of $  .  Mr. [redacted] didn’t want the discount or the
door and just wanted us to refund him his money. [redacted] told him he would
talk to the owner again when he comes in.  [redacted] discussed the whole order status
with Steve [redacted] and Mr. [redacted] said that there is a contract and he would
not issue a credit or there would be a restocking fee.  [redacted] and the account manager, [redacted]
[redacted] told him we would give him the refund of the deposit minus the 50%
restocking fee. The person responsible for issuing a refund was on her honeymoon
and wouldn’t be back for a week. Mr. [redacted] didn’t like that answer either.
We understand Mr. [redacted] frustration in this matter.  However, the proposal/contract that he signed
clearly states that there is a 50% re-stocking fee on cancellations.  It also states that we are not responsible
for conditions that are beyond our control. 
The fact that [redacted] forgot to order the door is beyond our control.  We would like to resolve this issue and we
have offered $ 150.00 in discounts for the inconvenience.  We have already invested a lot of time and
money into this order and simply cannot refund the total amount of his deposit.
We understand that he has gotten his refund through his credit card company. So
we feel that this matter is closed.  We hope
this resolves this issue in regards to this complaint.. 
Sincerely,
Dan the Doorman, Inc.

Initial Business Response /* (1000, 8, 2015/12/08) */

Revdex.com:Thank you. The message is only an acknowledgement of the complaint, however I will consider the matter closed. I did not know that the loan was a "simple interest" loan or how that would affect the payment schedule. The only reason I am doing business with Bank of...

the West is because the seller of the vehicle "RV Wholesalers" made the deal. My fault for not researching better. [redacted]
Sincerely, [redacted]

attached

see attached

Complaint: [redacted]I am rejecting this response because: It is only a notice that they will investigate the issue.Sincerely,[redacted]