Bank Transactions, Inc Roman", serif;">Company’s response: In response to merchant’s complaint, there was no written request for terminals on the original merchant application we received on 11/07/ We deployed (2) terminals on 11/15/and arrived at the merchant’s business location on 11/18/The sales representative informed us later that afternoon that the terminals need to be WIFI terminals and he made a mistake by not writing the request on the merchant application The sales representative said the merchant needed terminals by 11/21/We immediately responded to this request by ordering WIFI terminals, we informed the Sale Representative that we had to special order the WIFI terminals and due to the holidays and weather alert that there could be a possible delay in receiving the terminals by 11/21/To expedite the request we did overnight terminals they were deployed on 11/23/and arrived 11/25/16/Ms [redacted] Business Manager returned merchant’s call on 11/26/He complained that he was unhappy with the service and that he do not receive the terminals on 11/21/as he expected He said he wanted to be compensated for the inconvenience Ms [redacted] told the merchant that she apologized that the terminals didn’t arrive on 11/21/ She told him that Bank Transactions did everything in good faith as a company to get the WIFI terminals to him by 11/21/but do to the special order request for the terminals, server weather conditions and Thanksgiving holiday it simply was not possibleMs [redacted] stated “that terminals request was not written on the original application we value your business and unfortunately due to unforeseen circumstances the terminal could not arrive on 11/21/Ms [redacted] told merchant that he has now the terminals were his procession and he start processing“ The merchant said he wanted to cancel, therefore, Ms [redacted] referred to Customer Service for account closure procedure Thank you, [redacted] Bank Transactions, Incwww.banktransactions.com ** [redacted] ** [redacted] *** [redacted] * [redacted]
This merchant is completely off They were shipped a terminal and immediately shipped another before his business began operations He must have some sort of disorder He stopped using our terminal and owes us money We may or may not purse legal action If the Revdex.com would like or anyone would like more information, please let us know This complaint is frivolous and bizarre
We received the complaint issued by the merchant and are actively trying to reach her to resolve the issueThe merchant sent in a cancellation on 03/08/asking to cancel due to high ratesThe fax was then followed up with a phone call where she was told that she would be issued a refundThe merchant was given information on getting a new terminal and agreed to keep the servicesWe did not receive any follow up from the merchant asking to cancel after thatWe spoke to the merchant and were trying to help her get cancellations and fees back from another processor which kept charging herOn May 12, we again received a fax which requested us to cancel the services againWe issued a cancellation the same day we received this faxBecause the cancellation was done in the middle of the month the merchant was hit with additional fees which we fully plan on reimbursing the merchantWe would like for this complaint to be wiped from our account being that we were under the impression the merchant no longer wished to cancelWhen we were made aware that she in fact wanted to cancel we cancelled the account right away and are reimbursing her for the excess fees that were charged
Bank Transactions, Inc Roman", serif;">Company’s response: In response to merchant’s complaint, there was no written request for terminals on the original merchant application we received on 11/07/ We deployed (2) terminals on 11/15/and arrived at the merchant’s business location on 11/18/The sales representative informed us later that afternoon that the terminals need to be WIFI terminals and he made a mistake by not writing the request on the merchant application The sales representative said the merchant needed terminals by 11/21/We immediately responded to this request by ordering WIFI terminals, we informed the Sale Representative that we had to special order the WIFI terminals and due to the holidays and weather alert that there could be a possible delay in receiving the terminals by 11/21/To expedite the request we did overnight terminals they were deployed on 11/23/and arrived 11/25/16/Ms [redacted] Business Manager returned merchant’s call on 11/26/He complained that he was unhappy with the service and that he do not receive the terminals on 11/21/as he expected He said he wanted to be compensated for the inconvenience Ms [redacted] told the merchant that she apologized that the terminals didn’t arrive on 11/21/ She told him that Bank Transactions did everything in good faith as a company to get the WIFI terminals to him by 11/21/but do to the special order request for the terminals, server weather conditions and Thanksgiving holiday it simply was not possibleMs [redacted] stated “that terminals request was not written on the original application we value your business and unfortunately due to unforeseen circumstances the terminal could not arrive on 11/21/Ms [redacted] told merchant that he has now the terminals were his procession and he start processing“ The merchant said he wanted to cancel, therefore, Ms [redacted] referred to Customer Service for account closure procedure Thank you, [redacted] Bank Transactions, Incwww.banktransactions.com ** [redacted] ** [redacted] *** [redacted] * [redacted]
This merchant is completely off They were shipped a terminal and immediately shipped another before his business began operations He must have some sort of disorder He stopped using our terminal and owes us money We may or may not purse legal action If the Revdex.com would like or anyone would like more information, please let us know This complaint is frivolous and bizarre
We received the complaint issued by the merchant and are actively trying to reach her to resolve the issueThe merchant sent in a cancellation on 03/08/asking to cancel due to high ratesThe fax was then followed up with a phone call where she was told that she would be issued a refundThe merchant was given information on getting a new terminal and agreed to keep the servicesWe did not receive any follow up from the merchant asking to cancel after thatWe spoke to the merchant and were trying to help her get cancellations and fees back from another processor which kept charging herOn May 12, we again received a fax which requested us to cancel the services againWe issued a cancellation the same day we received this faxBecause the cancellation was done in the middle of the month the merchant was hit with additional fees which we fully plan on reimbursing the merchantWe would like for this complaint to be wiped from our account being that we were under the impression the merchant no longer wished to cancelWhen we were made aware that she in fact wanted to cancel we cancelled the account right away and are reimbursing her for the excess fees that were charged