The Biltmore Group, LLC takes the Revdex.com issues very seriously and works diligently to comply with the Arizona Landlord Landlord/Tenant Act & AZDREWith that said,I would respectfully disagree with the accounts mentioned by [redacted] Initially, we dealt directly with Mr [redacted] *** (Co-Owner of the property) with respect to all aspects of managing the property prior to his relocation out of statePrior to departing, one of Mr [redacted] instructions was for us to have a contractor install security doors that were stored on the propertySince we were in the summer days and the doors would rarely be used we waited until the temperature cooled to have them installed.In August, the tenant notified us of a roof leak above the water heaterWe emailed the owner asking if he had any type of warranty on the roof.We do that so that we don't incur expense for repairs if they have any coverageHe mentioned in an email that they carried home warranty on the property and provided his policy numberI informed him that more than likely there wouldn't be coverage (As roofs aren't typically covered in home warranty)I requested Mr [redacted] to contact his home warranty to inquire and to also authorize us to make future repair requestsUpon speaking to home warranty, Mr [redacted] emailed us confirming that the roof wasn't coveredWe extended Mr [redacted] the courtesy of using his preferred roofer, we have not received a response to dateWe were concerned the leak could potentially cause additional damageWe proceeded to have the repair completed as per written authorization of our mutually signed property management agreement (See lines 51-of attached property management agreement) authorizing any repairs up to $On October 1st, we received pictures of the exterior of the property taken by Mr [redacted] while visiting ArizonaWe immediately contacted the tenant and served them notice of their breach of rental agreementThe tenant addressed the issue within the allotted time and pictures were emailed to Mr [redacted] for confirmationMr [redacted] also expressed extreme concern that the exterior was a reflection of the potential condition of the interiorTo ease his mind,we performed an interior inspection and emailed Mr [redacted] interior pictures for confirmation
The Biltmore Group, LLC takes the Revdex.com issues very seriously and works diligently to comply with the Arizona Landlord Landlord/Tenant Act & AZDREWith that said,I would respectfully disagree with the accounts mentioned by [redacted] Initially, we dealt directly with Mr [redacted] *** (Co-Owner of the property) with respect to all aspects of managing the property prior to his relocation out of statePrior to departing, one of Mr [redacted] instructions was for us to have a contractor install security doors that were stored on the propertySince we were in the summer days and the doors would rarely be used we waited until the temperature cooled to have them installed.In August, the tenant notified us of a roof leak above the water heaterWe emailed the owner asking if he had any type of warranty on the roof.We do that so that we don't incur expense for repairs if they have any coverageHe mentioned in an email that they carried home warranty on the property and provided his policy numberI informed him that more than likely there wouldn't be coverage (As roofs aren't typically covered in home warranty)I requested Mr [redacted] to contact his home warranty to inquire and to also authorize us to make future repair requestsUpon speaking to home warranty, Mr [redacted] emailed us confirming that the roof wasn't coveredWe extended Mr [redacted] the courtesy of using his preferred roofer, we have not received a response to dateWe were concerned the leak could potentially cause additional damageWe proceeded to have the repair completed as per written authorization of our mutually signed property management agreement (See lines 51-of attached property management agreement) authorizing any repairs up to $On October 1st, we received pictures of the exterior of the property taken by Mr [redacted] while visiting ArizonaWe immediately contacted the tenant and served them notice of their breach of rental agreementThe tenant addressed the issue within the allotted time and pictures were emailed to Mr [redacted] for confirmationMr [redacted] also expressed extreme concern that the exterior was a reflection of the potential condition of the interiorTo ease his mind,we performed an interior inspection and emailed Mr [redacted] interior pictures for confirmation