BankFinancial, FSB

Initial Business Response / [redacted] (1000, 5, 2014/03/27) */ Contact Name and Title: [redacted] SVP Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @bankfinancial.com Please be advised that the concerns you expressed regarding the mismanagement of your investments have been forwarded to [redacted] at [redacted] Investment Services LLC [redacted] Investment Services LLC, formerly known as [redacted] Financial Services Inc., is the current brokerage firm located on the premises of BankFinancial through which customers may buy and/or sell a variety of non-deposit Investment products [redacted] records reflet you directly help mutual funds with [redacted] Funds in which [redacted] was the broker dealer of record beginning in January until the account was redeemed in May [redacted] would be responsible for sending you any tax documents pertaining to this accountWe also do not see any evidence that your funds were mismanaged during the time Cetera was the broker dealer of record Prior to 2011, [redacted] Partners was the broker dealer of record for the diretly held account and the prior broker dealer for BankFinancial before [redacted] Customer complaints are handled by the broker dealer of record at the time of the investment saleTherefore, since your concerns are regarding information you may have been provided at the time you purchased the investments, they would need to be addressed by [redacted] PartnersAs a customer service, [redacted] has forwarded your concerns to themYou may follow up with them directly at [redacted] Partners, ATTN [redacted] Street, [redacted] XXXXX-XXXXPhone XXX-XXX-XXXX Attached is a copy of [redacted] response and will be also be mailing you the letter for your file Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello, Revdex.com AdministrationHad IRAs and Retirement Investments with [redacted] and other Investments as Diversed Low Volatile Mutual Funds [redacted] since This bank has changed Financial Investor Advisors and ManagementInfact still receiving statements that have other IRAs with [redacted] and [redacted] with a % of income being investedI didn't even know that [redacted] was handling the funds in The [redacted] must have been kept changing hands and I wasn't notified that other parties were handling my investmentsEach time switching hands can cause the consumers to lose large amounts of money as myselfIn the range of $17,000-25,While having these Accounts at this BankAfter [redacted] was let go from Bank Financial when handling my InvestmentsThe new individual that took his placeI didn't meet and found out about the change when calling [redacted] back in October and found out that he was let goAt that time had a Savings/Retirement Checking AccountMy Investments if properly managed would grown to the $70,000-100,My Investments with a low volatile diverse profile kept losing money and it was large amounts starting after and became worse during By the time I needed money for a emergency my accounts were already drained before I was able to take out any funds to help me when I was let go of because of my Disability at the [redacted] Hospitals to help pay my Bills When my Investments were losing money even when the [redacted] was doing well my Investments weren't reflecting that [redacted] Master Tax Advisor from [redacted] said I wasn't sent the correct TAX Information/documents to use to claim for disabilityShe noticed and observed problems that this bank wasn't advising me properlyNoticing in the years doing 2008, 2009, 2010, 2011, & till the presentThe bank even told me to hire a CPA as stated by [redacted] We don't know how to advise you on your investments back in Her address is XXXXX S [redacted] XXXXXTelephone XXX-XXX-XXXX & Fax XXX-XXX-XXXXHer e-mail [redacted] @tax.hrblock.com I had problems obtaining the proper forms from this bankWhen my Tax Advisor [redacted] needed them to do my Taxes back in 2008, 2009, & There maybe even be another 2-IRAs that be lost and don't even know whats in these accountsI keep receiving [redacted] statements and [redacted] Investment StatementsHow can I be receiving statements when zero amount money in the accountsSo maybe there our other accounts that haven't been updated by all the changes of hands and management without there customers being notifiedMy Goal be able to recover any lost money and since and through where my Money should been protected by FDICEven if it was lost in and With low volatile how can you lose over $25,while it was being investedSo what caused my problems is this bank kept on changing hands and managementEverytime I came in to do business and transactionsNew people our handling our accountsThis has been going on since until the presentI've never overdrafted until after all these changes and never knew who my new Financial Advisor was until I stopped doing business back in November Low volatile accounts and investments and had Keogh IRAs and many other Low Volatile was losing money like it was invested in the High Volatile MarketMy money should have been protected under the FDIC with all the negative lossesMy reasons to believe that our Accounts were mismanagedIs when this bank kept changing it's name, Management and Financial Advisors abundant times since having Retirement Investment, Savings & Checking Accounts in to Especially having many accounts with [redacted] over $25,and kept losing moneyWasn't advised to have it moved where it be available for use as having a Emergency AccountWhen you [redacted] this bank online you can't findout about it's current featuresSo I don't think it's fair to keep paying for overdrafts when this accounts were part of my Retirement InvestmentsHow can a Individual be allowed to cash checks when it's going to lead to abundant overdrafts and financial feesThe bank should had a error/control device to stop the over drafts when done at their own bankWhen [redacted] was let go in October They handled my Retirement Investments from [redacted] HospitalsWhich were also Mismanaged by BankFinancialI had [redacted] and other Retirement AccountsI still had over $20,in my Retirement Accounts and kept losing money and wasn't notified of the losses until it started to lead to overdraftsThan I was being harassed by the BankFinancial Attorneys letter that I can be sued for overdraftsWhen the Gross Mismanagement of all my Funds caused these problemsOther parties were being provided our personal information r/t by each time a change of hands and managementOur files weren't updated and probably there our lost Financial AccountsSo I'm asking that this bank doesn't ask me for anymore money to cover the lossesThey need to compensate my Accounts with a $17,000-25,for all the losses and mismanagement of my fundsIt has lead to credit problems as losing my Excellent Credit FICA ScoresSo maybe you can be of assistance to recover some of the mismanaged moneyThank You and God Bless EveryoneFor God's Healing, Salvation, Deliverance & Protection Final Business Response / [redacted] (4000, 9, 2014/04/16) */ Dear Mr [redacted] , When you first wrote to the Revdex.com of your complaint, it was regarding a fund held outside of BankFinancialWe recommended and still recommend that you contact [redacted] Financial Services at XXX-XXX-XXXX for further assistance In your subsequent rebuttal, you are now indicating some additional complaints I contacted [redacted] at [redacted] on Wednesday, April 16, Ms [redacted] indicated there have not been issues with being able to receive the appropriate tax forms in order to complete your taxesMs [redacted] also indicated she never said there have been previous problems with BankFinancial or any other investment you previously have held Regarding your bank IRA account, you were making frequent distributions that lead to the zero balance of your account Regarding the monies owed to the bank, it was from a checking account tied to an overdraft line of credit that you held at the bankThe balance owed is due to fully extending the line of credit and overdrawing the account where it was eventually closed by the bank If further clarification is needed, I welcome you to visit one of our branches for further assistance Sincerely, [redacted] SrVice President

Initial Business Response / [redacted] (1000, 8, 2015/01/21) */ In response to your inquiry, our response is necessarily limited by applicable federal and state information privacy laws and regulationsHowever, with reference to the situation you described in your letter, the prospective borrower agreed in writing that the amounts paid in connection with the proposed loan were non-refundableTherefore, our position remains that the prospective borrower is not entitled to a refund of these amounts, particularly in light of the borrower's decision to obtain financing at another financial institution shortly before the scheduled closing Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/01/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response provided by the business does not address any of the issues presented in my original complaint BankFinancial, FSB did not want to honor their original appraisal A new appraisal dated December 15, 2014, appraised the property at $2,500,000, a difference of $600,(or more than 30%) from BankFinancial, FSB appraisal of $1,900,Clearly, the property did not increase 30% in just weeksThe appraisal report was severely flawed and contained numerous errorsWhen we explained these mistakes to [redacted] she forwarded them to their appraisal department, who "Normally, I would not go back to the appraiser as the report they submitted has been reviewed and accepted"The response was from [redacted] on Monday, November 10th Clearly, BankFinancial, FSB failed to investigate these errors in the appraisalThe appraiser hired by BankFinancial, FSB used several comps which were purchased by flippers and were sold once againThe appraiser used the first sale, but didn't use the second sale We requested several times to Mr [redacted] to transfer the appraisal to our new lender so that they may contact them to make the appropriate corrections and close the loan BankFinancial, FSB originally wanted to increase our interest rate due to the lower than expected appraisalBait and Switch?? Then two weeks later, we receive an email that the will honor their original interest rateHowever, they had no interest in correcting the appraisal report they orderedMr [redacted] said his loan committee would not allow this, however their is no such restriction from the appraisal company nor is their such a restriction in the commitment letter The appraisal is important to a commercial loan as it establishes the amount of risk the bank is taking onThe higher the appraisal the lower the Loan to Value (LTV)This is important to a real estate investor who is in the market to acquire additional propertiesAny future loans with BankFinancial, FSB or any other lender would look at your LTV to see how much recourse liabilities you have in proportion to the LTVThe lower LTVthe lower risk to the lender I have retained all email correspondence with BankFinancial, FSB and their agentsMr [redacted] stopped responding to any phone calls, texts, or emails after December 10, Final Business Response / [redacted] (4000, 12, 2015/01/30) */ The customer has also communicated through the Office of the Comptroller of Currency (OCC)As this is the Bank's primary regulator, any additional communication concerning this matter will go through that channel

Initial Business Response /* (1000, 8, 2015/01/21) */
In response to your inquiry, our response is necessarily limited by applicable federal and state information privacy laws and regulations. However, with reference to the situation you described in your letter, the prospective borrower...

agreed in writing that the amounts paid in connection with the proposed loan were non-refundable. Therefore, our position remains that the prospective borrower is not entitled to a refund of these amounts, particularly in light of the borrower's decision to obtain financing at another financial institution shortly before the scheduled closing.
Initial Consumer Rebuttal /* (3000, 10, 2015/01/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response provided by the business does not address any of the issues presented in my original complaint.
BankFinancial, FSB did not want to honor their original appraisal
A new appraisal dated December 15, 2014, appraised the property at $2,500,000, a difference of $600,000 (or more than 30%) from BankFinancial, FSB appraisal of $1,900,000. Clearly, the property did not increase 30% in just 4 weeks. The appraisal report was severely flawed and contained numerous errors. When we explained these mistakes to [redacted] she forwarded them to their appraisal department, who "Normally, I would not go back to the appraiser as the report they submitted has been reviewed and accepted". The response was from [redacted] on Monday, November 10th.
Clearly, BankFinancial, FSB failed to investigate these errors in the appraisal. The appraiser hired by BankFinancial, FSB used several comps which were purchased by flippers and were sold once again. The appraiser used the first sale, but didn't use the second sale.
We requested several times to Mr. [redacted] to transfer the appraisal to our new lender so that they may contact them to make the appropriate corrections and close the loan.
BankFinancial, FSB originally wanted to increase our interest rate due to the lower than expected appraisal. Bait and Switch??
Then two weeks later, we receive an email that the will honor their original interest rate. However, they had no interest in correcting the appraisal report they ordered. Mr. [redacted] said his loan committee would not allow this, however their is no such restriction from the appraisal company nor is their such a restriction in the commitment letter.
The appraisal is important to a commercial loan as it establishes the amount of risk the bank is taking on. The higher the appraisal the lower the Loan to Value (LTV). This is important to a real estate investor who is in the market to acquire additional properties. Any future loans with BankFinancial, FSB or any other lender would look at your LTV to see how much recourse liabilities you have in proportion to the LTV. The lower LTVthe lower risk to the lender.
I have retained all email correspondence with BankFinancial, FSB and their agents. Mr. [redacted] stopped responding to any phone calls, texts, or emails after December 10, 2014.
Final Business Response /* (4000, 12, 2015/01/30) */
The customer has also communicated through the Office of the Comptroller of Currency (OCC). As this is the Bank's primary regulator, any additional communication concerning this matter will go through that channel.

Initial Business Response /* (1000, 5, 2014/03/27) */
Contact Name and Title: [redacted] SVP
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bankfinancial.com
Please be advised that the concerns you expressed regarding the mismanagement of your investments have been forwarded to...

[redacted] at [redacted] Investment Services LLC. [redacted] Investment Services LLC, formerly known as [redacted] Financial Services Inc., is the current brokerage firm located on the premises of BankFinancial through which customers may buy and/or sell a variety of non-deposit Investment products.
[redacted] records reflet you directly help mutual funds with [redacted] Funds in which [redacted] was the broker dealer of record beginning in January 2011 until the account was redeemed in May 2012. [redacted] would be responsible for sending you any tax documents pertaining to this account. We also do not see any evidence that your funds were mismanaged during the time Cetera was the broker dealer of record.
Prior to 2011, [redacted] Partners was the broker dealer of record for the diretly held account and the prior broker dealer for BankFinancial before [redacted] Customer complaints are handled by the broker dealer of record at the time of the investment sale. Therefore, since your concerns are regarding information you may have been provided at the time you purchased the investments, they would need to be addressed by [redacted] Partners. As a customer service, [redacted] has forwarded your concerns to them. You may follow up with them directly at [redacted] Partners, ATTN [redacted] Street, [redacted] XXXXX-XXXX. Phone XXX-XXX-XXXX.
Attached is a copy of [redacted] response and will be also be mailing you the letter for your file.
Initial Consumer Rebuttal /* (3000, 7, 2014/03/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello, Revdex.com Administration. Had IRAs and Retirement Investments with [redacted] and other Investments as Diversed Low Volatile Mutual Funds [redacted] since 1998. This bank has changed Financial Investor Advisors and Management. Infact still receiving statements that have other IRAs with [redacted] and [redacted] with a % of income being invested. I didn't even know that [redacted] was handling the funds in 2011. The [redacted] must have been kept changing hands and I wasn't notified that other parties were handling my investments. Each time switching hands can cause the consumers to lose large amounts of money as myself. In the range of $17,000-25,000. While having these Accounts at this Bank. After [redacted] was let go from Bank Financial when handling my Investments. The new individual that took his place. I didn't meet and found out about the change when calling [redacted] back in October 2010 and found out that he was let go. At that time had a Savings/Retirement Checking Account. My Investments if properly managed would grown to the $70,000-100,000. My Investments with a low volatile diverse profile kept losing money and it was large amounts starting after 2001 and became worse during 2008. By the time I needed money for a emergency my accounts were already drained before I was able to take out any funds to help me when I was let go of because of my Disability at the [redacted] Hospitals to help pay my Bills . When my Investments were losing money even when the [redacted] was doing well my Investments weren't reflecting that. [redacted] Master Tax Advisor from [redacted] said I wasn't sent the correct TAX Information/documents to use to claim for disability. She noticed and observed problems that this bank wasn't advising me properly. Noticing in the years doing 2008, 2009, 2010, 2011, 2012 & till the present. The bank even told me to hire a CPA as stated by [redacted] We don't know how to advise you on your investments back in 2008. Her address is XXXXX S [redacted] XXXXX. Telephone XXX-XXX-XXXX & Fax XXX-XXX-XXXX. Her e-mail [redacted]@tax.hrblock.com . I had problems obtaining the proper forms from this bank. When my Tax Advisor [redacted] needed them to do my Taxes back in 2008, 2009, 2010 & 2011. There maybe even be another 2-3 IRAs that be lost and don't even know whats in these accounts. I keep receiving [redacted] statements and [redacted] Investment Statements. How can I be receiving statements when zero amount money in the accounts. So maybe there our other accounts that haven't been updated by all the changes of hands and management without there customers being notified. My Goal be able to recover any lost money and since 2001 and through 2008 where my Money should been protected by FDIC. Even if it was lost in 2001 and 2008. With low volatile how can you lose over $25,000 while it was being invested. So what caused my problems is this bank kept on changing hands and management. Everytime I came in to do business and transactions. New people our handling our accounts. This has been going on since 2001 until the present. I've never overdrafted until after all these changes and never knew who my new Financial Advisor was until I stopped doing business back in November 2012. Low volatile accounts and investments and had Keogh IRAs and many other Low Volatile was losing money like it was invested in the High Volatile Market. My money should have been protected under the FDIC with all the negative losses. My reasons to believe that our Accounts were mismanaged. Is when this bank kept changing it's name, Management and Financial Advisors abundant times since having Retirement Investment, Savings & Checking Accounts in 1998 to 2012. Especially having many accounts with [redacted] over $25,000 and kept losing money. Wasn't advised to have it moved where it be available for use as having a Emergency Account. When you [redacted] this bank online you can't findout about it's current features. So I don't think it's fair to keep paying for overdrafts when this accounts were part of my Retirement Investments. How can a Individual be allowed to cash checks when it's going to lead to abundant overdrafts and financial fees. The bank should had a error/control device to stop the over drafts when done at their own bank. When [redacted] was let go in October 2010. They handled my Retirement Investments from [redacted] Hospitals. Which were also Mismanaged by BankFinancial. I had [redacted] and other Retirement Accounts. I still had over $20,000 in my Retirement Accounts and kept losing money and wasn't notified of the losses until it started to lead to overdrafts. Than I was being harassed by the BankFinancial Attorneys letter that I can be sued for overdrafts. When the Gross Mismanagement of all my Funds caused these problems. Other parties were being provided our personal information r/t by each time a change of hands and management. Our files weren't updated and probably there our lost Financial Accounts. So I'm asking that this bank doesn't ask me for anymore money to cover the losses. They need to compensate my Accounts with a $17,000-25,000 for all the losses and mismanagement of my funds. It has lead to credit problems as losing my Excellent Credit FICA Scores. So maybe you can be of assistance to recover some of the mismanaged money. Thank You and God Bless Everyone. For God's Healing, Salvation, Deliverance & Protection.
Final Business Response /* (4000, 9, 2014/04/16) */
Dear Mr. [redacted],
When you first wrote to the Revdex.com of your complaint, it was regarding a fund held outside of BankFinancial. We recommended and still recommend that you contact [redacted] Financial Services at XXX-XXX-XXXX for further assistance.
In your subsequent rebuttal, you are now indicating some additional complaints.
I contacted [redacted] at [redacted] on Wednesday, April 16, 2014. Ms. [redacted] indicated there have not been issues with being able to receive the appropriate tax forms in order to complete your taxes. Ms. [redacted] also indicated she never said there have been previous problems with BankFinancial or any other investment you previously have held.
Regarding your bank IRA account, you were making frequent distributions that lead to the zero balance of your account.
Regarding the monies owed to the bank, it was from a checking account tied to an overdraft line of credit that you held at the bank. The balance owed is due to fully extending the line of credit and overdrawing the account where it was eventually closed by the bank.
If further clarification is needed, I welcome you to visit one of our branches for further assistance.
Sincerely,
[redacted]
Sr. Vice President