BANMAN IRRIGATION AND SUPPLY

This order placed on (Order # [redacted] ) was canceled and was fully refunded in the total amount of $through [redacted] .This customer is referring to a previous order placed about months ago that had shipped on 2/*/

The customer complaint of receiving damaged figures is incorrectThe pictures he emailed to us show only slightly bent and scratched packagingNone of these pictures has a damaged figure or a broken packageMany new toys come directly from the factory with similar imperfections and are sold by all retailers as newThe toys in this complain meet the quality standards for new toysIf the customer knew that his son wanted his figures for signing, he should have added the “Premium Packaging Service” to his orderFor an additional $per item he would have received the best carded conditioned figures we have availableThe description of the “Premium Packaging Service” is on our site: [redacted] Customer can return the itemsWe do not pay for return shippingSee our return policy: [redacted] To settle this complaint we will pay the $as previously offeredSince this complaint is a result of customer’s misunderstanding, please remove it from our Revdex.com record [redacted] ***Ringside Collectibles, IncTell us why here

As stated on our website, in our order confirmation and in the email confirmation as a policy we are not responsible if a carrier loses or damages a package or itemsIf a customer claims something is damaged we will file a claim with the carrier if possibleThis customer placed an order in the past (516) saying an item was damagedHe selected [redacted] Surepost as the shipping method and unfortunately [redacted] does not allow claims for SurePostDespite this we issued a one-time courtesy for the customer and replaced the item for himIn the most recent complaint the customer said he received damaged items but he once again selected SurePost as the shipping method and [redacted] does not allow claimsWe had already given this customer a one-time courtesyHe became angry, incredibly rude to us and made threats against usBecause of his actions we were now longer able to accept orders from him

[redacted] ***, The Certification Process at the dealership remains unchanged and while we do rely on [redacted] postings which are shared with each client at time of purchase they often can leave out late notices and postings which possibly had occured in your case at a date after the sale The Certification inspection is very through and it is acceptable that a vehicle has had panels replaced or repaired within guidelines - the [redacted] today would show an repair in excess of $ [redacted] which on a [redacted] in [redacted] could be very smallAt anyrate if repairs were perfvormed correctly the certifaction would continue and be offered for sale The vehicle was purchased over years ago and served you for 76k miles or more Any possible Goodwill would have been at time of trade in at Peter Pan [redacted] for another *** I am sorry we cannot accomaate you regarding any refunds but would certainly consider transaction consessions on the purchase of another vehicle?

Client Ken*** purchased a new vehicle in and also purchased a extended Maintenance Plan for Maintenance including Brakes
The BMW Warranty and the Maintenance plan does not cover the current condition on the head lamp as the head lamp wiring harness has been modified and is the cause of
the current condition
The client contested/disputed the diagnosis charges $with his credit card company and they ruled in Peter Pan BMWs favor
My service manager Dave Brum would be happy to discuss and revisit available repair and replacement discounts directly at ***, however the manufacture warranty does not cover a modified item
Regards
Jim***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What I received was not something that was damaged through shippingThe box it was shipped in was completely fine and not damaged at allAlso, since when was "im going to report you" a threat? Of course I became very angry, the customer service I have received was extremely unpleasantThat should not be something that causes a complete ban from a company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We stand by our offer.Customer is responsive for the return shipping.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has ere]The company are responsible for sending damaged items and falsy advertising on their website both in description and images. I want a full refund and like I've already said previously the fact the company are offering compensation shows they are admitting liability. [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Hi, when I placed my order it was with the understanding that the items were brand new otherwise I wouldn't have ordered the items. No where did/does it mention the items may have damage of any kind or may not be new. I would not expect anything bought as new to have any damage no matter how small or big. I sent the company evidence pictures of all the damaged items as they requested. The fact they have offered $15 per item shows they are accepting responsibility for the damaged items. Ask the company to show you the pictures that I sent them which shows more than " Just a scratch" the items look like they had been either thrown or kicked around? I am willing to send the items back for a full refund of the items but the company don't want to accept this and won't pay for any delivery costs. The items in their current state are of no use to me as they were for my disabled son, so when he met the wrestlers he could get them signed. I wouldn't have paid out the excessive delivery charges for second hand damaged items. Just because I'm from the UK the company in question thinks they can get away with providing a poor service to myself, included in that is their rude and aggressive customer service responses (About 10 emails) I will NEVER shop with this company ever again. I really appreciate your help with this matter and hope I get a full refund as requested.Yours[redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Correct. I'm assuming it was refunded due to my ban. The order in question is indeed order#[redacted]. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As stated on our website, in our order confirmation and in the email confirmation as a policy we are not responsible if a carrier loses or damages a package or items. If a customer claims something is damaged we will file a claim with the carrier if possible. This customer placed an order in the...

past (5/**/16) saying an item was damaged. He selected [redacted] Surepost as the shipping method and unfortunately [redacted] does not allow claims for SurePost. Despite this we issued a one-time courtesy for the customer and replaced the item for him. In the most recent complaint the customer said he received damaged items but he once again selected SurePost as the shipping method and [redacted] does not allow claims. We had already given this customer a one-time courtesy. He became angry, incredibly rude to us and made threats against us. Because of his actions we were now longer able to accept orders from him.

The customer complaint of receiving damaged figures is incorrect. The pictures he emailed to us show only slightly bent and scratched packaging. None of these pictures has a damaged figure or a broken package. Many new toys come directly from the factory with similar imperfections and are sold by...

all retailers as new. The toys in this complain meet the quality standards for new toys. If the customer knew that his son wanted his figures for signing, he should have added the “Premium Packaging Service” to his order. For an additional $2.00 per item he would have received the best carded conditioned figures we have available. The description of the “Premium Packaging Service” is on our site: [redacted]Customer can return the items. We do not pay for return shipping. See our return policy: [redacted]To settle this complaint we will pay the $15 as previously offered. Since this complaint is a result of customer’s misunderstanding, please remove it from our Revdex.com record.  [redacted]Ringside Collectibles, Inc. Tell us why here...

This order placed on 5/**/17 (Order # [redacted]) was canceled and was fully refunded in the total amount of $62.07 through [redacted].This customer is referring to a previous order placed about 5 months ago that had shipped on 2/*/2017.

[redacted],
The Certification Process at the dealership remains unchanged and while we do rely on [redacted] postings which are shared with each client at time of purchase they often can leave out late notices and postings which possibly had occured in your case at a date after the sale.
The...

Certification inspection is very through and it is acceptable that a vehicle has had panels replaced or repaired within guidelines - the [redacted] today would show an repair in excess of $[redacted] which on a [redacted] in [redacted] could be very small. At anyrate if repairs were perfvormed correctly the certifaction would continue and be offered for sale.
The vehicle was purchased over 8 years ago and served you for 76k miles or more.
Any possible Goodwill would have been at time of trade in at Peter Pan [redacted] for another [redacted].
I am sorry we cannot accomaate you regarding any refunds but would certainly consider transaction consessions on the purchase of another vehicle?