Complaint: [redacted] I am rejecting this response because business has not done anything to rectify customer's complaints/issues they encountered by their business Regards, [redacted]
To whom it may concern, I am one of the managers at Genie Car Wash @ [redacted] I spoke with this customer personally concerning the damage to her vehicleAs I explained to her in person, we do not have any paint on the property with which we could have covered up this scratchNor would we have any reason to hide something like this as we have a local body shop that repairs these types of things for us should the need ariseAfter explaining this to her I told her that although we had not caused the damage or put the paint onto her vehicle to hide the damage, we would be more than happy to remove the paint for herShe was amicable to this and I asked one of my employees to use the necessary chemical to remove the paintAs he did so the scratch underneath began to show through (see attached image) and we stopped the process at the customer's requestShe restated that she believed we had caused the damage, at which point I reassured her that there is absolutely no way it happened on our site and that we would not be taking responsibility for itShe requested a phone number to speak with someone at the corporate office, which I provided along with my name and the name of the person she should ask to speak with, as well as the information that the home office would be closed the following day (Memorial Day) and that she should call on Tuesday (5/30/17)This point marked the end of our interaction.Please reach out to me with any questions [redacted]
Complaint: [redacted] I am rejecting this response because business has not done anything to rectify customer's complaints/issues they encountered by their business Regards, [redacted]
To whom it may concern, I am one of the managers at Genie Car Wash @ [redacted] I spoke with this customer personally concerning the damage to her vehicleAs I explained to her in person, we do not have any paint on the property with which we could have covered up this scratchNor would we have any reason to hide something like this as we have a local body shop that repairs these types of things for us should the need ariseAfter explaining this to her I told her that although we had not caused the damage or put the paint onto her vehicle to hide the damage, we would be more than happy to remove the paint for herShe was amicable to this and I asked one of my employees to use the necessary chemical to remove the paintAs he did so the scratch underneath began to show through (see attached image) and we stopped the process at the customer's requestShe restated that she believed we had caused the damage, at which point I reassured her that there is absolutely no way it happened on our site and that we would not be taking responsibility for itShe requested a phone number to speak with someone at the corporate office, which I provided along with my name and the name of the person she should ask to speak with, as well as the information that the home office would be closed the following day (Memorial Day) and that she should call on Tuesday (5/30/17)This point marked the end of our interaction.Please reach out to me with any questions [redacted]