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I think it was awful funny that you originally stated that Green River Appliance sent out emails to meI asked on different occasions for them to be resent to meThe only email I originally ever did received was from [redacted] and he only emailed me after I complained on your website and it only states that he was in a meeting at and would get back to meThat was the one and only email I ever did receive, but the funny part is you entered as part of evidence emails that had the wrong address but yet I can prove that [redacted] one of your trusted employees had my address email correct once! Just goes to prove a fact that you guys are shady and will do anything in order to make a saleI was never told that there would be a restocking fee so I guess you guys think you won! There's no winner in this situation just know thatIf there was a restocking fee it should be on the original sales bill, could you please provide me with a copySince you have my email address correct you can sent it via email and save yourself the cost of postage [redacted] ***

This is in response to a complaint filed by [redacted] Mr [redacted] purchased a leather [redacted] special order chair and ottoman on December 16, 2014, He paid for the purchase with a credit cardIt was explained to Mr [redacted] that special orders are non-refundableThe chair & ottoman were delivered to him on February 6, Mr [redacted] was not happy with the merchandiseWe sent the chair & ottoman back to [redacted] for them to replace and or repair any damaged or defective piecesOnce the chair was returned to Green River Appliance, [redacted] inspected it as well and saw no flaws Mr [redacted] was still not happy with the merchandise and returned it to usWe have issued Mr [redacted] a 100% store credit for $2957,We have emailed Mr [redacted] from different emails and computersHe claims to not have received any of the emailsWe have now sent him a certified letter with copies of the emails sent as well as his original invoice and copy of the credit invoice, I have included the letter and enclosures for your review Sincerely, Green River Appliance

Green River Appliance has sent Mr [redacted] a refund check in the amount of $dated 8/18/This amount is less a 25% re-stocking fee, Mr [redacted] received this check by registered mail on 8/24/The check cleared our bank on 9/14/ This was the best resolution we found as we are aware that Mr [redacted] would never use a credit in our store Thank you, [redacted]

This is to notify you that we will be mailing you a refund check for $ Invoice [redacted] $ -25% Re-stock REFUND AMOUNT: $ Thank you and Sincerely, [redacted] Green River Appliance Accounting Department Showroom Location: JR Miller Blvd Owensboro, KY Phone: [redacted] Service Location: E14th Street