Banners NYC Corporation

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Banners NYC has went to check her light awning twice I don't understand what is the problem still we will go check them one more time but that is it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Revdex.com I have tried to work Banner NYC [redacted]. The person who I been in contact since [redacted] as of June *, 2014. Asking to come and fix our Banner that we purchase from them. She came on September *, 2014. After I put a claim on August **, 2014. So when she came September *, 2014 she fixe the problem.  But as of September *, 2014 one more letter has come off.
And also the lighting is not working. I called to complain this to her. And she replied that I have to take the claim off or she not going to fix it. They are black mailing me. Please I ask for your help to resolve this problem.                 
Sincerely,
[redacted]

Review: In July 2013 we got an estimate for a large scale banner printing project from Banners NYC on Steinway Street in Astoria, NY. We asked them to provide a proof before production would begin, which is customary in the business. They provided a poor quality proof. We rejected the proof and they agreed to create a second proof, which they said would be of better quality. However, the second proof provided was also of poor quality. They once again agreed to create a third proof and again, it was not sharp. At that point we informed them that we would not work with them on this project based on the poor quality of the proofs received.

We soon after discovered a charge of over $2600, which was made by BANNERS NYC to the credit card we had provided for the deposit upon approval of the proof, which is customary on a large scle, printing job with a reputable printer. the amount charged was for the entire cost of the project which BANNERS NYC never produced.

[redacted] of Banners NYC agreed vie email to credit back the charges on August **, 2013. To date, she has not issued any credit and does not return calls in this matter.Desired Settlement: Credit for work not performed.

Business

Response:

On April **, 2013 [redacted]contacted us looking to purchase a banner to be

install at [redacted]. [redacted] was looking

for prices until she contact us again on July 2013 and she let us know that

she did not find any other company with better price than us. On July **, 2013

we send her an invoice with the price of the banner that included frame, printing

and installation.

[redacted]. [redacted] gave us her credit card number on July **, to charge the full amount

of the job. Any banner printing company charges the full amount before do it

because we just print and installed, if there is any mistake in the art work or

bad resolution is the customer responsability, we cannot change her information or art work. After we gave her several proofs she agreed to go ahead with the

printing. [redacted]. [redacted] even had a person incharge to open the door for us the

day and location when the guys went there to installed the frame and prepared everything for the banner installation.

She complain about the phone number was not clear, and she wanted me to reprint the whole banner again. We offer her a discount to reprint it and she

did not want it, she said she will hire another company, we offer her credit back

for the installation and she did not wanted it.

[redacted]. [redacted] already disputed this case with American Express three times

and we submited all the proofs to them, that we have in our records as well as emails and names and address where she send us.

American Express already gave a decision three time to our favor, she will not

get credit back from them, because they know is correct what we did, and we produce all this work and effort for her banner.

If you need more information or all the proof that we have already sent to American Express we will be more than happy to provided them.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The vendor's account of what happened is false. [redacted] of Banners NYC tried several times but was unable to create an acceptable proof, as she agreed to provide to us before printing the actual banner. Providing a smaller "proof" for customers to approve and sign off on is customary before printing any large project in the printing business.

We cancelled the job with Banners NYC because the proofs they provided to us were of poor quality: blurry, registration was off, and so after their several attempts, we lost faith in their ability to properly perform the job. [redacted] was told that we would not print this job with her company due to their inability to create an acceptable proof. [redacted] was only supposed to use the credit card number we provided to her for a deposit upon our approval of a proof and then charge the remaining balance upon completion of the job, which again is customary in the printing industry.

[redacted] instead knowingly charged our credit card for the FULL amount of the billboard which she never created, never delivered and never installed, and furthermore never told us she had gone forward and charged our American Express card. [redacted] never provided a contract, a credit card slip, or anything for us to sign approving this charge. We had no knowledge of this charge until we opened our American Express statement weeks after we had fired her from this project.

When initially confronted about the charge, [redacted] of Banners NYC agreed via telephone to refund City View Pharmacy's credit card in the full amount less a $300 fee which she claimed was for proof materials, her time to create the estimate (sending her employee to the site to measure space for the estimate) and an American Express fee. All these charges were never stated in her written estimate sent to us on 7/**/13. The estimate provided did not have any cancellation fees, proof fees, or credit card fees.

[redacted] claims, “On July **, 2013 we send her an invoice with the price of the banner that included frame, printing and installation” [redacted] has never sent us an invoice, the only documentation we have ever received from Sophia for Banners NYC for this job was a formal written ESTIMATE on July [redacted] 2013 which we requested from her via email.

The invoice she claims she sent to us was fabricated by [redacted] after we had cancelled the job to justify to American Express the full amount charged to our card without our knowledge and the first time we saw this invoice was when American Express sent it to us after we disputed the charge.

[redacted] even sent us an email on August **, 2013 stating she had processed a refund credit with Amex as we discussed, but to this day she and her associate [redacted] of Banners NYC have not issued any credit whatsoever.

[redacted] falsely states ”After we gave her several proofs she agreed to go ahead with the printing.” We gave [redacted] several chances to make a good proof before we pulled the job from her, but she couldn’t perform, so no proof was ever approved.

[redacted] also falsely wrote “Mrs. Xidias even had a person incharge to open the door for us the day and location when the guys went there to installed the frame and prepared everything for the banner installation”

We emailed her the person in charge of the site’s information on July [redacted] 2013 at 10:*6am for her to have access to the space to accurately measure the space for the banner for her formal estimate. This was before any proofs were printed. She emailed us back the formal ESTIMATE on July [redacted] 2013 late that day at *:0*pm.

First proof was printed after they visited the space and gave us the ESTIMATE and we contacted her via email on July [redacted] 2013 at 8:33am letting her know the proof was not acceptable. We again emailed her the 2nd proof was not acceptable on July [redacted] 2013 at 12:59pm. She responded on July [redacted] 2013 at 10:15 pm via email that she would send us another sample on Friday August [redacted]. She assured us not to worry on an email she sent us on August [redacted] 2013 1:23pm. Friday August [redacted] the last proof arrived which was not acceptable so we immediately called and fired Banners NYC that same day on Friday August 2nd.

On August 1*th at 3:*3pm we contacted [redacted] via email as soon as we learned that our American Express account had been charged in the full amount of her estimate.

She replied via email on August **th at 7:36pm and wrote that she spoke to “Amex and I returned the credit as we talked about last time. It will show in a few days call me Monday to give you all the info.”

So we thought this issue was resolved.

[redacted] then proceeded to take the unbelievably deceptive stance with American Express that she DID in fact print and install the banner, and [redacted] even provided American Express with multiple false documentations as evidence, documents we had never seen, and even went as far as providing American Express with our own images of mockup banners on the building which City View Pharmacy created in Photoshop and provided to [redacted] via email on April *, 2013 at 1:3pm and to [redacted] on July **, 2013 at 3:0*pm as a courtesy to help her estimate the job accurately.

[redacted]'s allegation that City View Pharmacy was unhappy with our own artwork, and wanted to change it, is also false. Sophia writes to Revdex.com, “She complain about the phone number was not clear, and she wanted me to reprint the whole banner again”.

The proofs she provided to us repeatedly were not clear. You could not read the phone number because it was poorly printed, therefore we would not approve the proofs and as a result we had to hire another company that was able to get the job done quickly and professionally, without any delay or issue. [redacted] never printed an actual banner for us, she only printed poor proofs. We had the banner printed and installed with another company in August 2013 with the same exact file/image that Banners NYC had to work with.

[redacted] was simply unable to make a good quality proof for this project and that is why City View Pharmacy made a business decision to fire her company, BANNERS NYC, from this job. Here we are months later and [redacted] still does not seem able to accept that.

We are still with a hopeful spirit that [redacted] from Banners NYC can resolve this issue for us, and for her business and do the right thing by refunding this charge and keeping her word, as she said she would so we do not have to go to court to resolve this.

Sincerely,

Business

Response:

[redacted] is the owner of the City View Pharmacy, she gives all authorization and responsibility to her worker [redacted], just like now, [redacted] is the one that is doing all the work for her, she does not pay attention of what is going on with her business, and when everything is already done she wants to change her mind and is too late.

We have done all the work for her and we already proved it to American Express

that is the only one that could reverse the credit to her. They already know

what exactly happen they have all our proofs, and I am willing to forward all

the e-mails that I received from [redacted].

American Express reviewed this case already 4th times and always have been to

our favor we cannot given them credit, when the credit card company does not

approved it.

It is clear that she gave us all the authorization to charge her credit card. At

first she gave us a credit card number that was declined and she new we had to

charge the entire amount, she call us back and gave us another number which

did not declined, American Express has everything on record of what happen.

Is obvious that [redacted]. [redacted] change her mind and she has temper problems, she

took a decision to hire another company and spend more money and now she

wants to get her money back from us, we we had already work for her.

We are willing to give her $300. back as a courtesy and because she keep on

calling us and is a waste of time to go 4 and 5 times or even more with american

express and with Revdex.com and all the places that she wants to go, and after reviewing

this case they always are on our favor.

Thank you, please make this final and do not let her go again and again with the

same already solved problem.

Thank you

Review: On 4/**/2014 I ordered a light AWNING with channel letters for my new business. On 4/**/2014 the installation of the AWNING displaying the name of the business was done on the business premises. The awning is supposed to display lighted letters to allow for my clients to see the name, however after two weeks, the letters started to dim off. I have contacted Banners NYC numerous times to ask for them to please fix the letters but they have failed to respond to me and refuse to speak to me. I fully paid for their service ($3,500) and they gladly collected their money, so why can't I get what I paid for? They installed something that was defective and refuse to fix it. I paid for a product and expect to get what I paid for... I now have dim letters and my clients can't see my business name properly.Desired Settlement: I expect them to respond to my calls, come and fix the defective letters that they installed.

Business

Response:

Banners NYC has went to check her light awning twice I don't understand what is the problem still we will go check them one more time but that is it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Revdex.com I have tried to work Banner NYC [redacted]. The person who I been in contact since [redacted] as of June *, 2014. Asking to come and fix our Banner that we purchase from them. She came on September *, 2014. After I put a claim on August **, 2014. So when she came September *, 2014 she fixe the problem. But as of September *, 2014 one more letter has come off.

And also the lighting is not working. I called to complain this to her. And she replied that I have to take the claim off or she not going to fix it. They are black mailing me. Please I ask for your help to resolve this problem.

Sincerely,