Bannister Moving & Storage Inc.

Friendly, fast and professional. Highly recommended.

The guys were very professional and delivered everything on time without damaging anything. I would recommend Bannister to anyone that needed something moved.

Omar and the guys were great. Quick, efficient, cared about our stuff like it was theres. Great company.

I've used Bannister twice and they are very professional. All of the employees are very friendly and hard workers. They treat your furniture as it is their own. They are also very careful to not scratch walls. Omar, Anthon & Porfirio are the best!!!

The movers were great very friendly we enjoyed having them moving our furniture. We would recommend them to anyone.

Excellent work

On time and quick.

This moving company is the best I have ever seen. The 2 guys are very Profesional and I commend them for excellent customer service!!! I would and will use them as my first choice in the future.

The moving truck experience a mechanical problem.  We had to secure another vehicle to complete the move.   We dispatched our moving coordinator to take care of this customer which we did.  The move started early afternoon and completed around 7:00 pm.  We made a...

extraordinary effort to move this customer that day as promised.  The customer called me late at night and I politely told the customer to contact me on Monday and asked how the move went and he said the move was great and would call me Monday.  He customer called on Monday and request I give him a discount of 50 percent or 495.00 per this customer.  The move was for over 900.00 dollars.  We completed the move and should be paid for the entire move.  This customer wants to punish us for completed his move on the day promised.  Just because your car breaks down does not mean you do not make your full payment.  What is even worse is this customer has not Paid for His MOVE!!!!!!!!!!!!!!!!!

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Best moving company I've ever used!

Packers were great. Truly professional. We look forward to their helping us at the delivery end of our move.

This customer is well taken care of and we have contacted him to make sure his move is going to be delivered before the Feb 15, 2014.  I believe this matter is resolved.!!!!!!!!!!!!!!  I wish Tommy all the best life has to offer.

Good job, great team!

We moved from Scottsdale in June 2016 and had a very positive experience with Bannister. The did everything they said they would do and on time. The young men who moved us were probessional and very helpful. Was an overall great experience.

Recently had Bannister Moving move my family and I am not happy with the service I received. They over promise and under deliver. They were overly nice during the sales process and returned all questions and phone calls promptly prior to the move. When it came down to a claim being filed the owner [redacted] was abusive on the phone. He claims they never received the claim when I contacted the company within 30 days to check the status of the claim. It is now to late to pay the claim. How convenient to lose the claim and to say the time is up. It seems very dishonest as a business owner and without good faith to not keep your integrity throughout the process. I am sorry that I ever used this company.

We hired Bannister to do a split move between 2 locations in Scottsdale on two separate days.
We could not have been more impressed. They arrived on time and looked presentable, organized and communicated well throughout the process.
They worked with precision and care as well as showing respect for furniture and personal property not being moved at that time. A first class operation with fair pricing.

Again we do not issue refunds for moves that were completed unless the following reasons,  It took less time to do the actual move or the customer had a binding estimate for less money.   Just because the move started a few hours later than planned does not warrant a refund.  Just because your car breaks down you still have to pay your car payment, you still have to pay for gas, you still have to pay insurance, you can not penalize the company because there vehicle broke down.  We would be happy to give this customer $25.00 for the inconvenience.  Offered has been tendered as good faith.

I just recently moved and called Bannister Moving & Storage. From start to finish the Customer Service was Exceptional. I couldn't ask for more courteous movers, to move my personal belongings. All of the men that were out at my home were careful, helpful with questions, professional & quick! I didn't have any damages. They took items apart and put them back together, put stuff in place. I really liked the fact that they let me use there wardrobe boxes for the transporting of my clothing. I would highly recommend this company anytime.

I used Bannister Moving & Storage in Phoenix, AZ to move from [redacted] to [redacted]. The two men that moved me stole my golf clubs that value $2,000. They took the clubs out of the hard case that I had them stored in.