Bano Quality Produce

Tell us why here...Revdex.com Compliant # [redacted] we have reviewd the response made by the purchaser , For your reference Details of the offer as stated below : We are doing Business for the past 14 Years and never Declined a customer from test driving any vehicle and what ever was stated by Mr [redacted] wasnt true , Because the car was droven by his family member but not him , and we never asked customers for $$$ to let them drive test our cars .When they finished their test drive , his daughter decided that is the car they been looking , and the complain about it was the battery needed to be replaced .We Offered the customer to purchase a 3 months power train warranty for 199.00 $ , But he declined the offer and signed the AS-IS NO WARRANTY When the Customer called the dealer few days after the purchase , he was asked by the employee if he chosed the option with or without the warranty & Mr [redacted] stated that he didnt purchase any service contarct or warranty We know that the Customer had full knowledge that the car was AS - IS DEAL & we think that all what he said was made up ( I was told , I was told ) and all business deals are made with documents not verbal agreements like what he mentioned , also The Dealer isnt responsible for MissUsing the cars after the Purchase Date .

Dear Sir Regarding the customer compliant about 2006 Kia Spectra , it seems from the customer's claim there is a mistake committed by the mechanic !!! Horn and windshield are easy to fix at the right mechanic shop with no taking advantages from the customers  for information Only the...

vehicle were  purchased  from us on as is , and we are never responsible for other mechanic mistakes , never less  the customer inspected the vehicle couple of times and test drove it , accordingly we issued the purchase papers for the customer Thanks   Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if and only if Mr. Auto lives up to their word in personally helping me by getting the warranty company to do the necessary.  It is a verbal agreement as well as in writting now that HE is willing to get the warranty company to do the repairs.  As I told Mr. Auto, if the car is repaired to my satisfaction then I will withdraw all complaints and pursue no further action.
Regards,
[redacted]

The customer was never denied a test drive, the gentleman was sitting in the office while his daughter and grandson checked the car without asking to take it for a test drive on the road. In fact we encourage road test drive before making a decision to purchase, we also don't mind if the customer...

have the car checked by their own personal mechanic before the purchase. We replaced the battery because that was the only thing we were aware that the car needs.Even though we sell cars AS IS, and Mr [redacted] declined to purchase a service warranty from a third party company at the time of the sale,  when Mr. [redacted] called about concerns that he had about the car; we offered him to bring the car back to be inspected by one of the service mechanics that we work with to identify the issues and try to work with him as much as we can. He refused and asked for a full refund, which simply we can't do. We are willing to work with the customer after the sale, even though all sales are AS IS ( please see attachment,  AS IS document signed by Mr. [redacted]).He also stated that his grandson drove the car for 40 miles with no problem, which shows that there was no way for us to know if the car has issues as Mr. [redacted] claims.He also claims that the owner of the lot /[redacted] stated that car was in good condition, in which the owner of the lot was not present that day and never met Mr. [redacted]!We are still offering Mr. [redacted] to bring the car for inspection by one of the mechanics that we do business with and see what we can help him with. He claims that he took the car to the scrap yard, at the time of the complain, Mr. [redacted] had not received the title for the car yet! so we don't understand how could he send a car to the scrap yard without a title!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[redacted]We sold the car in a good condition and the key was working fine. She broke the key in the ignition. We tried to help her when she called and we are the ones who told her to go to [redacted] dealer and we offered to pay for a new key. The ignition and the key were completely fine. This is...

not by any means our fault at the dealer if the customer broke car's key a week after they bought it. We sold the car As Is, and please find attached a scanned copy of the As Is paper.  Best,Mr. Auto LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The business did not encourage a road test at the time the vehicle was purchased; I was told the business did not like the vehicle being taken off the lot. In order to have the vehicle inspected the salesperson stated I had to make the full payment for the vehicle; once the payment was made he had no objection to me taking the vehicle for an inspection by my mechanic. He told me that should any mechanical problems to bring the car back and something would be worked out. It was my understanding that this meant the dealership would make the repairs. I took the vehicle to my mechanic and was told it would cost more to fix the vehicle than to purchase the vehicle, it would cost @2,500.00 - $3,000.00 to fix. I called the dealership as soon as I got the word back from my mechanic and spoke with the sales person regarding the mechanical problems. The sales person told me that there was nothing he could do since the vehicle was sold as is.  Although I knew the vehicle was purchased as-in, the salesperson and myself entered into a verbal contract that reached beyond the terms and conditions of the As-Is Warranty. I expect the business to honor the verbal contract it entered into with me. Due to the business’ failure to honor its verbal contract I was forced to scrape the vehicle due to the multiple mechanical problems that made it unsafe. If I had been permitted to have the vehicle inspected prior to making any payment I would never have purchased the vehicle. The salesperson deceived me and I believe I am entitled to a full refund due to the deceptive practice employed by the salesperson.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]