BantamWesson

From: John L [redacted] Sent: Tuesday, February 20, 12:PM To: [redacted] Subject: Complaint [redacted] Dear [redacted] ***, This note is in reference to complaint [redacted] On 2/5/John L [redacted] and Dave F [redacted] visited with [redacted] As previously discussed we agreed to the repairs that she requested in regards to the drivers knocking down her posts We offered her the $dollars or we would have someone do the work She said it made sense to not do this until the spring As also previously discussed we agreed to put in place a process where we send a driver who is familiar with her home and to make sure they back into the driveway and leave the delivery ticket where she requested it [redacted] stated during the visit that Bantam/ Wesson had already made another delivery since the incident in question and that delivery was done to her specification As for the issue with her heating system we have done tune-ups on a yearly basis and on 1/10/we did some service work to her boiler and all of the parts and labor were covered under the service contract [redacted] has the original boiler to her home which is approximately years old and is at the end of its design life Any issue’s she has had with the boiler were not caused by the actions of the company but by the age of the boiler If you require any further information in regard to this issue please reach out to me at any time- John

In regards to the complaint filed by [redacted] Wesson Energy would like to apologize for the delay in not getting back in touch with the customer and not doing the install he requested in a timely fashion We spoke with [redacted] on 2/29/and notified him we would do the install on a date and time that would work for him and we would do this as soon as he wanted We also discussed the price of putting the unit in and [redacted] agreed to that price After the conversation we had with the customer he was satisfied with what we offering to do If you should need any further information on this issue please reach out to usSincerely,John DL***VP Sales & Marketing

The contract has been sent to the customer We are arranging for the install to be done this Thursday the 17th If there should be any other questions or concerns in this matter please let us know

I spoke with Wesson EnergyThey verbally offered me a satisfactory compromiseBut, I have yet to see anything happen.I'm supposed to receive a contract or something in writing, but have not seen anything as of yet.I'd like to leave the complaint open until I actually receive the water heater and it is installed.I just emailed them now to follow up as well.Thanks,***

Complaint: ***
I am rejecting this response because it is not 'resolved' as of yet: I did speak with MrL***, but he seemed to not know a Revdex.com complaint existed. I believe he was responding to an email I sent. We are in talks to resolve these issues, but no resolutions have been completed yet and I have not received anything in writing with what their decisions are which I will require. He is supposed to meet with me next week. Hopefully, this will be resolved. The fence issue is minor compared to the damage done and the risk my life endured three times by incompetence by their service people. I have been trying for a year now to resolve the last time they almost killed me, leaving the flue pipe off my furnace have three weeks of a botched mess. (My burner was running fine. They same end of year and did a cleaningI then suffered a month(Jan 2016) of calls back to them for bad nozzle causing soot damage, no heat, and then the flue being left offAfter several weeks, it was running again but the filth in the basement caused by their negligence still existsTheir service department never returned multiple calls I made to discuss this. Both of these major issues were on separate Revdex.com complaints. One for delivery issues (fence issue), the other for service issues (cleaning faux pas)It is hoped we will come to an understanding and they will provide a written resolution. He said they would pay for damage, but I need to see how much and in writing. This is the THIRD time they nearly killed me for carbon mono for leaving the flue pipe disconnected. They have even added screws that must be removed when taking off. This last time, the guy never put the screws backso they need to review what their people are doingTwo floors up, my breathing major has black soot in the filter from the episode.I have been through many years of service issues and accounting issues as well as their inability to keep their online and in house computer systems in sync. As late as 1/2/18, they apparently have been calling bad numbers and using email address that was changed with them YEARS agoAs an *** woman with *** ***, the stress they have caused and fumes they made me breath has been very bad for my healthI am currently suffering from a *** *** *** *** *** ** *** ** ** *** *** This has to stop.Every year I keep hoping things will change, but every year it gets worse, it seems. The one place I never had issues was delivery. Now, they are reckless and damage things, commit felonies by accessing my mailboxI nearly ran out of fuel again. For the second time in a very, very cold snap, I thought it would happen. They let me run out last time instead of taking severe weather into account for deliveriesIt nearly happened again. I used to not have to worry about those things. Now, I have to deal with that all the time too
It is not only hoped they resolve this, but they will be serious in making changes to stop the issuesWhen you over and over risk someone's life and damage their property, someone at the company needs to do some weeding out by the people in charge that should resolve once and for all
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

In regards to the complaint filed by [redacted]  Wesson Energy would like to apologize for the delay in not getting back in touch with the customer and not doing the install he requested in a timely fashion.  We spoke with [redacted] on 2/29/16 and notified him we would do the...

install on a date and time that would work for him and we would do this as soon as he wanted.  We also discussed the price of putting the unit in and [redacted] agreed to that price.  After the conversation we had with the customer he was satisfied with what we offering to do.  If you should need any further information on this issue please reach out to us. Sincerely,John D. L[redacted]VP Sales & Marketing

From: John L[redacted] Sent: Tuesday, February 20, 2018 12:52 PM To: [redacted] Subject: Complaint [redacted]   Dear [redacted],   This note is in reference to complaint [redacted].  On 2/5/18 John L[redacted] and Dave F[redacted] visited with [redacted].  As previously discussed we agreed to the repairs that she requested in regards to the drivers knocking down her posts.  We offered her the $50.00 dollars or we would have someone do the work.  She said it made sense to not do this until the spring.  As also previously discussed we agreed to put in place a process where we send a driver who is familiar with her home and to make sure they back into the driveway and leave the delivery ticket where she requested it.  [redacted] stated during the visit that Bantam/ Wesson had already made another delivery since the incident in question and that delivery was done to her specification.  As for the issue with her heating system we have done tune-ups on a yearly basis and on 1/10/17 we did some service work to her boiler and all of the parts and labor were covered under the service contract.  [redacted] has the original boiler to her home which is approximately 25 years old and is at the end of its design life.    Any issue’s she has had with the boiler were not caused by the actions of the company but by the age of the boiler.  If you require any further information in regard to this issue please reach out to me at any time. - John

From: John L[redacted] Sent: Monday, January 29, 2018 1:05 PM To: [redacted] Subject: Complaint Number [redacted]   Dear [redacted],   This is in regards to the above Complaint Number [redacted]  I spoke with [redacted] on the 1/27/18.  She...

has asked for a $50:00 credit and are assurances that we can follow the delivery instructions she has provided for us.  I said we would give her the credit and follow the instructions.  She has other concerns with the account that we thought would be best handled with a face to face meeting.  We are scheduled to go to her house on 2/5/18.  I will provide a more detailed update after that meeting.  If there is anything else I can provide at this time please let me know. – John

Dear  Revdex.com,  in regards to this complaint we spoke to [redacted] on Wednesday August 24th.  On that call were Wesson VP (John L[redacted] and Service Manager (Dave F[redacted]).  [redacted] stated that he had been given bad information from another vendor who was at his home and that...

Wesson install was in fact correct and there were no issue's in the home from that install.  [redacted] went on to say that he had the deepest respect for the professionalism and outstanding service that Wesson has provided him over the years.  He told us that he had sent a letter to the President of Wesson apologizing for making this complaint.  If you need any further information from Wesson please do not hesitate to reach out to me.

The contract has been sent to the customer.  We are arranging for the install to be done this Thursday the 17th.  If there should be any other questions or concerns in this matter please let us know.