Banuelos Heating & Cooling, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] This was resolved in a very timely mannerPaul R [redacted] contacted me in less than hours after receiving the complaintHe was very apologetic and very helpfulI am completely satisfied with the resolutionI thank Paul R [redacted] and the New York Institute for being committed to resolve my issue [redacted] "Eat, Laugh, Pray & Love"

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI would also like to thank Paul the director for taking the time to look into matter and quickly resolve it Sincerely, [redacted] ***

*** *** , I apologize for any confusion/issues you have experiencedWe have a revolving schedule at all of our locations which doesn’t require you to actually register for courses individuallyYou can
simply show up whenever classes are availableOur queens schedule is available on all of our websites including at *** As you can see there have been classes ongoing for as far back as our calendar goesI have gone ahead and issued you a full refundThank you for your business!

Even though this took place years ago, *** from the office resolved this issue with *** on November ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I am sure you see this all the time but unfortunately this is another case of someone using the Revdex.com to bully businesses to giving them something they don't deserveWe are another business with a A+ rating being slanderedThis person voluntarily signed up for a program that 1000's have
taken and now over a year later is asking for money back. Here is part of email from Jay to my office with Jay on Oct 14, stating " I'll be filing a small claim against nyrei on Monday the ***And moving forward with filing complaints with the Revdex.com and consumer affairs." Well the bullying worked and we responded "going to approve a refund of $with a school credit of $"This person deserved zero refund but was bullied into offering a full refundJay then strangely responded with a threat of "class action lawsuit"Now he is even asking for additional money which I don't even know how to respond toHowever now after this bogus complaint and starting some slanderous facebook page our offer is no longer on the table and I now need my attorney to handle the rest of this matterSorry you have to waste your time with this and as always we appreciate all of your time and consideration in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have made attempts and have waited for return phone calls that I was advised would come and never did transferred to employees with no voicemails and told that they didn't know what to do  please advise me once you have verified I have received nothing and started no classes. I understand the $25 admin fee and will be awaiting the refund of 370.00  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This says second notice and we just searched our entire database and this is first time we are hearing about this. We also have no emails from the [redacted] except about her being excited to start the course. First have to check if she has started the course and secondly allegedly calling two...

months later for a refund is not acceptable. However this does not mean she will not get some sort of refund since we now have no choice but to play the Revdex.com game even if we are correct. Assuming she has not started the course and received no materials we will issue her a minus the $25 admin fee that has been in place for over 15 years

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has...

been resolved.
Sincerely,
[redacted]
[redacted]
[redacted] [redacted] [redacted]   This was resolved in a very timely manner. Paul R[redacted] contacted me in less than 24 hours after receiving the complaint. He was very apologetic and very helpful. I am completely satisfied with the resolution. I thank Paul R[redacted] and the New York Institute for being committed to resolve my issue.     [redacted] "Eat, Laugh, Pray & Love"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would also like to thank Paul the director for taking the time to look into matter and quickly resolve it.
Sincerely,
[redacted]