Banyan Investments LLC

December 13, 2017Dear *** ***:We are in receipt of your correspondence dated November 27, 2017, with a complaint ID of *** (*** ** ***), Your letter mentions that you have “attempted to contact [us] via email or mail about this complaint but received no response,” We have received no
such email or mail from you prior to thisAdditionally, a prompt response would have been provided had *** *** provided with you with the CORRECT mailing address (which we have provided him on two separate occasions)It is only by luck that we received this correspondence.Regarding **and *** ***’s complaint, we provided them with a property accounting of their security deposit on November 13, 2017, in accordance with Pennsylvania lawBelow is an accounting of their deposit:Security deposit held $495.00Less: Replace kitchen floor 272.00Clean range and freezer 7.50Replace range drip pans 14.00Patch wall and repaint 7.50Repair smoke damage above range on wall, cabinets, and range hood 15.00Clean shower and toilet 7.50Replace soap dish 7.50Repaint bathroom door due to damage from tenant's hook 7.50Replace unretumed mailbox key 6.67Replace broken closet door, trim to fit, prime, paint 78.00Replace ceiling tiles in store below from AC usage (no labor charged) 77.00Other charges: Late fees: Jan., May, June, July, Aug123.75(Note: This does not include any late fees prior to 2017) Remaining Balance Owed $128.92Regarding the kitchen floor, they admitted to damaging one of the tiles (in fact they had REMOVED that tile before we could see it)They then expected us to purchase one unmatching tile and deduct that from their deposit, meaning the next tenant would have a kitchen floor with one completely different tile in the centerThis is unacceptableOther damage and charges are specifically detailed aboveIf you have any questions, please feel free contact us.Sincerely,Craig M.Manager