Baptist Community Health Service/ Baptist Medical Associates

To Whom It May Concern: Thank you for providing us the opportunity to respond to the patient complaint number [redacted] Due to the misunderstanding of the patient’s insurance plan benefits, we are adjusting the patient’s balance The offices make their best attempt to procure benefit levels from participating carriers but it is difficult to ensure the timing of preventative care visits if the previous visit is outside our system Our Operations Managers will continue to work with the office staff on communication to help patients understand the financial responsibility assigned by the insurance company [redacted] Baptist Health Medical Group Stanley Gault Pkwy, Suite Direct line: ###-###-#### Fax: ###-###-#### [Secure Email]: [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They did not fix it, they turned it over to collection agency and while it was being disputed They lie to you meaning - they lied to the Revdex.com! I not satisfied with the way they handled this complaintIn their resolution's they stated they would repay the balance, but I have not received any repaymentObviously their are covering up an issue that need to be addressed and posted on your websiteHow can this be a resolved issue? They lied about repaying my account Can they provide documents of the miscommunication? Since then my card number has been hacked because they used a third parties Its not in-house billing as they advertise My information was retrieved without my consent Information Doctors have put in their computer is incorrectThere are NO proceeds provided to correct error inputs Its crappy mishandling customer information and care Obscured, ***Regards, [redacted]

We received a letter regarding ID [redacted] we have reached out today to the client and left direct contact information so that we can update the resolution It is our standard policy here at the CBO to always deliver a response to all calls within hours, I sincerely apologize and hope this member will allow Baptist Health to continue being the provider of choiceIf you should have any please don’t hesitate to reach out to our billing department @ ###-###-#### Thank You, [redacted] CBO Supervisor

In reference to patient’s additional information concerning complaint ID [redacted] , a refund check #for $was issued on 09/24/ Concerns have been addressed with the Operations Manager of the servicing practice [redacted] BHMG CBO Director

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.If they wish to repay I haven't received any refundsBut in addition it doesn't cover my expenses that may occur due to recovering my credit score or time to follow up to make sure my credit is not going to be destroyed because of their lack of misunderstandingSecond, they need to clean up the lies they noted in their computer systems if need I can proved the dataThird the billing department did not go outside their system it failed inside due to the lack of follow up once we realized its an error which they wished not to changeSo, three things need to happen, notes in the Baptist computer system changed, 2nd letter from credit bureau that this does not effect my credit and 3rda refund is nice but in addition my time spent the last several months putting up with this crap because of misunderstanding! I addressed this back in November and now they are admitting is a misunderstanding.Regards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
They did not fix it, they turned it over to collection agency and while it was being disputed.  They lie to you meaning - they lied to the Revdex.com!
 
I not satisfied with the way they handled this complaint. In their resolution's they stated they would repay the balance, but I have not received any repayment. Obviously their are covering up an issue that need to be addressed and posted on your website. How can this be a resolved issue?
 
1. They lied about repaying my account.
2. Can they provide documents of the miscommunication?
3. Since then my card number has been hacked because they used a third parties. 
4. Its not in-house billing as they advertise.
5. My information was retrieved without my consent.
6. Information Doctors have put in their computer is incorrect. There are NO proceeds provided to correct error inputs.
7. Its crappy mishandling customer information and care.
 
Obscured,
[redacted]Regards,[redacted]

In reference to patient’s additional information concerning complaint ID [redacted], a refund check #074362 for $128.35 was issued on 09/24/2015.  Concerns have been addressed with the Operations Manager of the servicing practice. 
[redacted]
BHMG CBO Director

We received a letter regarding ID [redacted] we have reached out today to the client and left direct contact information so that we can update the resolution.
It is our standard policy here at the CBO to always deliver a response to all calls within 24 hours, I sincerely apologize and hope this...

member will allow Baptist Health to continue being the provider of choice. If you should have any  please don’t hesitate to reach out to our billing department @ ###-###-####.
Thank You,
[redacted]
CBO  Supervisor

To Whom It May Concern:
 
Thank you for providing us the opportunity to respond to the patient complaint number [redacted].  Due to the misunderstanding of the patient’s insurance plan benefits, we are adjusting the patient’s balance.  The offices make their best attempt to procure...

benefit levels from participating carriers but it is difficult to ensure the timing of preventative care visits if the previous visit is outside our system.  Our Operations Managers will continue to work with the office staff on communication to help patients understand the financial responsibility assigned by the insurance company.
 
 
[redacted]
Baptist Health Medical Group
2700 Stanley Gault Pkwy, Suite 129
Direct line: ###-###-####
Fax: ###-###-####
[Secure Email]:  [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you, I have received the check by mail, it arrived same time of my last response. The wound has been created when Baptist Medical chose to get the collection agent involved while the dispute was active. Baptist Medical did not make any attempts to discuss or even say they that the dispute was denied or make any attempts to communicate. I was under the impression that Baptist was working to resolve my dispute. Over 8 years I have never disputed a bill, but when they sent the bill to collection changed everything. NOW my request is for Baptist to send a letter from their billing department that the collection firm did not effect my great credit. 2nd I want my medical record disputed for the inaccuracy data the doctor wrote in their computer. I have the copy and can provide if needed. 3rd  I requesting the original dispute posted on Revdex.com website so other people want be scammed by this outfit (Baptist Medical). That firm in prospect has failed to meet the needs of public in this area, many have left because of the poor communication or lack of care, etc.   I don't know what else to say they just suck, I don't need them!    ]Regards,[redacted]