Baptist Emergency Hospital

This patient was seen at our Baptist Emergency Hospital [redacted] on March 11, The patient’s benefit plan was verified at the time of service, and the appropriate co-insurance of 20% was collected based on that verification A claim was then filed with her insurance company, and a payment was received creating an overpayment This patient was refunded her $on April 16, A follow up phone call with the patient confirmed that she has received the check Please let us know if any further information is neededThank you, [redacted] Baptist Emergency Hospital Schertz-Parkway

Case# *** : *** ***
serif;">Dear Revdex.com,
Thank you for forwarding the complaint case # *** to us. We take complaints from customers very seriously. We have an internal grievance process that begun with the receipt of this complaint 9/8/and will continue until a resolution has been reached. We have had no prior grievances filed by this patient
Patient states feeling of unwillingness to treat his condition on part of the physician, as well as coerced administration of medicationReview of the patient’s clinical chart shows the patient was offered treatment with excision of the nail; this treatment was refused by the patientThe chart is well documented and emergent care was deemed appropriate
We appreciate feedback from our patients as it provides an opportunity for us to evaluate and improve our servicesIf you have any further question, please contact me at *** *** ***
Sincerely,
*** ***
Patient Relations Specialist
*** *** **
*** Medical Officer

This patient was seen at our Baptist Emergency Hospital [redacted] on March 11, 2015. The patient’s benefit plan was verified at the time of service, and the appropriate co-insurance of 20% was collected based on that verification.  A claim was then filed...

with her insurance company, and a payment was received creating an overpayment.  This patient was refunded her $94.16 on April 16, 2015. A follow up phone call with the patient confirmed that she has received the check.  Please let us know if any further information is needed. Thank you, [redacted] Baptist Emergency Hospital Schertz-Parkway

This hospital has charged me over $2000 for a short emergency room service that misdiagnosed my broken hand as a sprain. Part of the bill includes a $50 charge for IB-prophine. They sent me separate bills for the xray tech, the hospital, and the doctor even though the hospital bill includes duplicate charges. They have refused to work with me on reducing the bill.

Complaint: [redacted]
I am rejecting this response because:  This company, on multiple occasions, refused to refund this money until verification that another company, Leading Edge Emergency Physicians, was paid.  A representative from Tricare advised me this collusion was both illegal and against the contractual agreement between Tricare and Baptist Emergency Hospital.   She advised me this would be taken care of immediately and a check in the full amount would be mailed to me. Last Saturday, a check in correct amount arrived but had Tricare not intervened, Baptist Emergency Hospital would still be holding this money.  Sadly, it was not refunded as a normal part of their business practices.  Your assistance in this matter is appreciated.
Regards,
[redacted]