Baptist Health Paducah

Dear Ms***,
5pt;">Thank you for sharing information about your concerns related to your newborn's birth and hospital stay at Baptist Health Paducah July through July 30, You reported your complaint to the Revdex.com on March 30, The complaint was mailed to me on March 31, and I received it on April 4, I initiated a review of your complaint on April 4, According to the complaint filed with the Revdex.com, you would like for the claim to be submitted to your secondary insurance and for your account to be removed from the collection agencyOur Patient Financial Services Leader, *** ***, has reviewed your accountThe bill for your July 27-30, visit has been billed to your secondary insurance, *** ***The claim has been processed and payments will be released once funds are available in the stateCollection efforts are not being pursued on the July 27-visit for your deliveryI did find an account in collections related to a February 8, visit to the emergency roomThis account has a balance of $According to your current secondary insurance, *** ***, this visit is not coveredThis balance is due and we appreciate prompt paymentWe are committed to continual improvement of our service and thank you for taking the time to express your concernsWe want to be your families heal care system of choiceIn the future we want to continue to serve you and your family with the highest possible quality of careSincerely,
*** ***

Dear Ms. [redacted],Thank you for sharing information about your concerns related to your newborn's birth and hospital stay at Baptist Health Paducah July 27 through July 30, 2015. You reported your complaint to the Revdex.com on March 30, 2016. The complaint was mailed to me on March 31,...

2016 and I received it on April 4, 2016. I initiated a review of your complaint on April 4, 2016.According to the complaint filed with the Revdex.com, you would like for the claim to be submitted to your secondary insurance and for your account to be removed from the collection agency.Our Patient Financial Services Leader, [redacted], has reviewed your account. The bill for your July 27-30, 2015 visit has been billed to your secondary insurance, [redacted]. The claim has been processed and payments will be released once funds are available in the state. Collection efforts are not being pursued on the July 27-30 2015 visit for your delivery.I did find an account in collections related to a February 8, 2015 visit to the emergency room. This account has a balance of $641.70. According to your current secondary insurance, [redacted], this visit is not covered. This balance is due and we appreciate prompt payment.We are committed to continual improvement of our service and thank you for taking the time to express your concerns. We want to be your families heal care system of choice. In the future we want to continue to serve you and your family with the highest possible quality of care.Sincerely,[redacted]