Complaint: [redacted]
I am rejecting this response because: When I spoke with the company I specifically stated I was only interested in the part if the exact match could be purchased. When I was called with the quote I confirmed that they were able to order the exact match for the part that I had and I was told yes. When I came in and made the deposit I confirmed again that they were able to order the exact part and I was told yes again. Had I been told we can't guarentee the part would match I would not have moved forward with the purchase as it was going on one door of a double door set.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: When I spoke with the company I specifically stated I was only interested in the part if the exact match could be purchased. When I was called with the quote I confirmed that they were able to order the exact match for the part that I had and I was told yes. When I came in and made the deposit I confirmed again that they were able to order the exact part and I was told yes again. Had I been told we can't guarentee the part would match I would not have moved forward with the purchase as it was going on one door of a double door set.
Regards,
[redacted]