Barbara Jean's Furniture & Carpet Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. A mattress was delivered the week before labor day - another customers mattress.  I don't want any further product from this business.
Regards,[redacted]

Hi [redacted]
 
FYI, a Barbara Jean's rep called my home on Tuesday, Mar 3, 2014, asking if I had gotten my money. My...

roommate took the call (I was at work) and was told that I would receive a call back on Friday, Mar 7, 2014, to check again (the rep was not going to be back in the store until Friday). I have checked my bank account on a daily basis since Tues, 3/3/14, and as of today, Sat, 3/8/14, my account has not been credited. Also, Inever received a call back from the store rep. This is typical of my experiences with them - agreeing to get back to me and never following through. I understand that the response time has been extended for the store. How much longer do I need to wait? What is the problem? As I noted in my original complaint it seems like a "no brainer" that I am due a full refund and since I paid with a debit card it would be a simple procedure to restore the money to my account. The original purchase was made 11/30/13 and my complaint with Revdex.com was filed 1/27/14. Is there anything I can do to speed up this process? Should I be calling the store to push for a refund? This is almost $600 tied up for over 3 months now; I need this money. Please give me an update on the status of this claim. I am very frustrated.
 
Thank you,
[redacted]

I have enclosed all the information you should need regarding the complaint from [redacted] [redacted]. Weoriginally delivered furniture to her home on July 12,2014. [redacted] was not happy with the furniture wedelivered her a new furniture on September 13, 2014. On March 8, 2016 we agreed to let her...

reselect again.[redacted] was given full credit each time. When she called about the furniture breaking we offered to repair it forher. We contacted [redacted] Furniture and the company requested we pick up the sofa and loveseat so it couldbe returned to the factory to be inspected. We will send a check fur $1400 to [redacted] and [redacted] as soon as[redacted] Furniture has issued a credit to the store. If you have any questions please let us know.Brad [redacted]Owner

Phone response from consumer, it was ultimately worked out, however she is still not completely happy with how it all worked out and the time frame it took.

Customer ordered two power recliners in a special order fabric from our store on 7/2/2015. She got delivery on 8/15/2015 when she couldn't be home for the drop off and had our delivery guys left them in her garage. She then called the evening of 8/19/2015 (5 days later) and told her sales...

representative
that the fabric did not match her sofa that she bought from another store. Our customer service was gone for the evening and called her back the following day 8/20/2015 asking for pictures which she then sent over. We then called [redacted]'s customer service to talk to them about the dye lot problem she is having, and they told us it was not a matching fabric and it is a corresponding fabric so the dye lot will not match. We called our representative
for [redacted] and asked/ suggest what they would do for our customer. [redacted] stated nothing as there was nothing wrong with the fabric. We then called the customer to inform her that, [redacted] stated that the fabrics would not match as they are only corresponding fabrics and there was nothing they could do as there was nothing wrong with the fabric. We also informed the customer that if she could bring them back to the store we would put them on our floor to try and sell them for her, and reimburse her when they were sold. Customer stated she wanted them reupholstered or replaced. We told her that was not an option as she ordered the two recliners as a special order. On the back of her sale's receipt it states ...Special Orders & Custom Orders A) Special orders are not subject to cancellation or return. B) Cancellations or returns will be charged will be charged a 50% restocking. C) Barbara Jeans cannot be held responsible for manufactures delays "all" time frames are approximations. Customer was told to call and talk to supervisor as there was nothing
the service department at our store or [redacted]'s could do for her. Thank you, Brad C. Barbara Jeans Furniture

the consumers mattress is coming in on Fridays truck, and we have the mattress pad here. Delivery will be set once the delivery truck is here.

First of all, I would like a copy of our original order from July 30 (which also included two frames).  Secondly, a mattress pad that was supposed to be included with the order has not yet been sent/delivered as promised at the time I ordered and again when the mattress was...

delivered.I wouldn't have been nearly as angry over this transaction if someone had contacted me to tell me that the order had been delivered.  It is upsetting that they offered someone else's merchandise without batting an eye.  I think they also did the same thing with my mattress.

Attached is a copy of the $600 refund. If you need any other information please let us know. Brad [redacted]

A credit of $363.97 was issued on 2/17/2017. If you have any other questions, contact Brad [redacted]. Thank you.

We have refunded the customer $525.25 on 1/26/2018.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. A mattress was delivered the week before labor day - another customers mattress.  I don't want any further product from this business.Regards,[redacted]