Barbara's Antiques & Collectables

We have spoken with Mr [redacted] and have come to an agreementHe is now satisfied

Hello my name is [redacted] *** and I am the Sales Manager here at Honda, Subaru of Santa Fe I want to start by saying that I apologize for the confusion, this was a program that our company participated in years ago with a company called [redacted] Most of our current employees are unaware of this and we have not had a claim such as this in over months [redacted] is now out of business, however we the dealership will honor the program and administer the program exactly the way [redacted] would haveSo as long as you qualify, we will refund the warranty amount The administator of the program, [redacted] is out of the office today, but I have forwarded him this message as well If you want to call tomorrow (06/24/2015) after 10am and ask for ***, I'm sure we can sort it outWe value your business and apologize again for the misunderstanding and look forward to serving you now and in the future.Regards, [redacted] ***Sales Manager [redacted] phone [redacted] fax

Date Sent: 10/19/4:25:PM[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The check was addressed incompletely (missing PO Box #), so it was held up at the post office--after an inquiry, a clerk was able to locate it.Regards, *** ***

I RECEIVED THE FOLLOWING MESSAGE ABOUT A PREVIOUS COMPLAINT, BUT NO EFFORT HAS BEEN MADE TO MAKE A REFUND, DESPITE A PROMISE TO DO SOI HAVE PROVIDED ALL THE NECESSARY INFO, HOWEVER STILL NO CHECK HAS BEEN ISSUED, AND IT HAS BEEN ALMOST ONE MONTH SINCE THIS COMPLAINT WAS RESOLVED--SEE BELOW: Dear ***, I want to first of all thank you once again for your business and apologize for the inconvenance and misunderstandingI apologize that this matter was not resolved before this, it would have been had I been made awareThe policy you bought is a comprehensive plan, however, even a new car warranty does not cover things such as tires, glass, or bulbsBecause of this, we are going to re-emburse you for the $in good faithWe value you as a customer as look forward to serving you in the futureThank you once againRegards, Brad D*** Sales Manager ***Please send my refund check of $nowI have waited almost a month since this resolution, and nearly months since the original complaint, so I'd appreciate this matter taken care of ASAP without any further delayThank youAddress: ** *** *** *** ** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are sending her a $check and the problem is resolved

Hello my name is *** *** and I am the Sales Manager here at Honda, Subaru of Santa Fe. I want to start by saying that I apologize for the confusion, this was a program that our company participated in years ago with a company called ***. Most of our current employees
are unaware of this and we have not had a claim such as this in over months*** is now out of business, however we the dealership will honor the program and administer the program exactly the way *** would haveSo as long as you qualify, we will refund the warranty amount. The administator of the program, *** *** is out of the office today, but I have forwarded him this message as well. If you want to call tomorrow (06/24/2015) after 10am and ask for ***, I'm sure we can sort it out. We value your business and apologize again for the misunderstanding and look forward to serving you now and in the future.Regards,*** ***Sales Manager*** phone*** fax

Date Sent: 10/19/10:44:AMTo All parties involved:We apologize that this issue is not resolved, I had the check issued and mailed on the 22nd of SeptemberWe mailed it to the address provided by Mr*** of *** *** *** *** *** *** ** *** We have not had it returned by mail and are currently checking to see the status of the check, if it has not cleared we will be happy to cancel and reissue.I have attached a copy of the check issued on 09/22/2015.Regards,Brad D***Sales ManagerHonda, Subaru of Santa Fe###-###-####

We have spoken with Mr*** and have come to an agreementHe is now satisfied

Dear ***,I want to first of all thank you once again for your business and apologize for the inconvenance and misunderstanding. I apologize that this matter was not resolved before this, it would have been had I been made awareThe policy you bought is a comprehensive plan, however,
even a new car warranty does not cover things such as tires, glass, or bulbs. Because of this, we are going to re-emburse you for the $257 in good faith. We value you as a customer as look forward to serving you in the futureThank you once again.Regards,Brad D***Sales Manager###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please send check by mail to: *** *** ** *** *** *** ** *** If you need a receipt for the headlight repair, let me know.Regards,
*** ***