Sign in

Barbell Shrugged

Sharing is caring! Have something to share about Barbell Shrugged? Use RevDex to write a review
Reviews Barbell Shrugged

Barbell Shrugged Reviews (1)

I enrolled in what was advertised as a 6 month program that sent me daily workouts. Since the program has ended 4 months ago it has continued to charge me $87 ever month. This was never advertised. I searched through the website to find a way to disconnect my account with no luck. I emailed the company requesting a refund/contact/ someone to get ahold of me to talk about the issue with no luck. I have called numerous times and left voicemails. Nobody answers and nobody returns my phone calls.My issues are three fold:1) The advertising was deceptive. A 6 month program should stop at 6 months, not continue on and on and on and on2) I want my 4 months of being overcharged refunded.3) Some sort of customer relations would be nice, seeing how they have enough clever schemes to get extra money, somebody answering the phone or replying to an email.Product_Or_Service: 6 month muscle gain challengeDesired SettlementI would like the $348 dollars of extra charges refunded. Now I have to cancel my credit card also and get a new one. Business Response April 19th was the first time I encountered the client. The second I heard of his complaint, I sent the following email on 4/19 at 7:55am:"Good MorningGoodness! I completely apologize for any inconvenience this has caused you. I have contacted my team and we are working hard on trying to figure out where the emails from the "Contact Us" went to as they did not make their way to me. I can assure you that something like that has never happened before and I am so sorry it has happened to you. We take pride in our quick responses and having great customer service and I hate to think this has happened to you.I have pulled up your account, and I can see that you have opted out of Bulk Messages, so anything we send now will not go thru such as your final cancellation email.While I am aware that we had called this the "6 Month Muscle Gain Challenge", we did state in the sales video that this was a year long program with a 6 month commitment. We did take responsibility in the fact that the title was misleading, thus changing it for future programs. However, we did attempt to contact every person in the program, reminding them that the initial 6 months would be coming to a close and you had the choice to opt out of the program for no penalty. This email was sent on December 30, [redacted] @ 2:02pm entitled "Keep the Gainz Coming"I have attached the email for your review.I can also see that the email reached you, however, you did not open it.I am more than happy to refund you the $348, however, since you canceled your credit card, the only way I can refund this is thru Paypal.If you would like to give me your paypal email address, I will go ahead and transfer that over today.Again, I am so sorry for the inconvenience and bad customer service you received. We will be proactive in getting to the bottom of why not one of your emails reached our facility and get it fixed ASAP.Thanks"$348 was refunded to this client on 4/20 via PayPal since he canceled his card. His response on April 19th at 1:04 pm was "Good morning, thanks for your quick response. I appreciate you looking into this during your off time on the weekend.my paypal email is ______"Thanks you for your rapid attention to this matter!"On April 20th he later posted on our [redacted] Page at 10:10am :"Had awesome customer service by _____ this weekend. Thank you for solving my problem!! And on the weekend no less!! Thanks again guys!"I would say this problem has been solved. I have included a copy of the refund below.

+2
Check fields!

Write a review of Barbell Shrugged

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Barbell Shrugged Rating

Overall satisfaction rating

Description: Health & Wellness

Address: 856 Winterfall Traile, Cordova, Tennessee, United States, 38018

Phone:

Show more...

Web:

daily.barbellshrugged.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Barbell Shrugged, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Barbell Shrugged

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated