Barber Auto Air

To whom it may concernWhen we last went out to *** *** house my tech made a suggestion to herHe stated he would gladly put in a new gear but she told him not to, that she was going to have her *** look at itHer repair bill from May also included repairs to her door in which there is
no problem with only the gearWe offered her a new opener at a discounted price which gave her credit towards the past repairShe also declinedShe is wanting a full credit of a bill in which we fixed other things on her doorIt sounds to me that somebody wants something for nothing*** *** had her opportunity to either have us replace the gear again at no cost or replace the unit at a discounted price and she declinedAttached is the original invoice which shows the work doneWe offered a solution to the problem and she declined, she then called my office yelling and screaming at my *** threatening her rather then speaking to her in a reasonable manorA person that acts this way doesn't deserve my time to speak to them

Complaint: ***
I am rejecting this response because: He said the problem was with the gearAny other work done was neither requested nor necessary The fact that he lubicated the chain had nothing to do with the issue He was not asked to do so, nor did he ask me if I wanted that extra for fee serviceIn actuality, the problem from the get go was that the motor needed to be replaced, based on ***'s comments about the circuit board *** knew that money was an issue for me because I told him it was when he first came out I live in a very small, modest house I watch my pennies I am a *** The only repair that he should ever have made, but didn't, was to replace the motor My "***" (a year old ***) is a *** *** *** who does no home repairs himself I told ***, after he refused to give me any recompense -- a credit or anything other than the same wrong repair he did the first time, which he admitted would not solve the problem, that I was going to seek legal guidance from *** He is not a repairman and I never intimated that he was in any wayIn fact, I told *** that If he would not use the amount he charged for the incorrect repair towards a replacement motor, which he flat out refused, I would be forced to take legal action, which, if this cannot be resolved, I will do As stated before, my neighbors have been privy to this entire situation and have offered to testify on my behalf, if it needs to go to court The *** has misstated many things and has portrayed me as a difficult person That was the opposite *** came out without the part he said he needed for the first appointment I was very nice to him, providing him with the ladder he used, accepting his lack of preparedness, offering and giving him bottled water The fact that the ***'s statement has several falsehoods leads me to wonder whether *** told him what I said or he misinterpreted it In my world, when a customer is not happy and politely calls once and leaves a message requesting their call be returned by the *** or ***, it behooves that person to return the call and try to find a solution, or, at the very least, to hear them out I have not misstated one single thing in the original complaint I ask you....based on the fact that *** said that the reason why the original repair did not fix the problem, why would I accept his offer to do the same again?I do not lie I was hopeful that this could be resolved amicably, but it takes two people, working towards that goal for that to happen
Regards,
*** ***

To whom it may concern, we were called to Mr *** home to diagnose a problem with his garage door openerOnce the problem was discovered he was given an option to repair and or replace the garage door openerThe customer went with the repairIn making the repair we had to A diagnose
the problem B install and adjust the opener C reprogram all sending units to the homeThe product cost me more than he is stating because I have to by from an authorized dealerThe customer needs to realize that our knowledge is not free and our time is not free and that we make money off the products we sellThe customer was charged a service call plus an hours worth of labor(our minimum) plus our pasts which we mark upAll of this was explained in detail and the customer agreed and paid for the serviceSo there will be no refund issued

I am rejecting this because of two reasons, however, the primary one is that I do not want a CREDIT.   I want what is needed and that is and was a new garage door motor and any other parts required to permanently, for the normal lifetime of a motor,  fix the garage door.  A new [redacted]  motor, including necessary parts, retails for less than $200.  You published a coupon with a trip  charge of $99 included.  Based on what you charged me, you could have easily replaced the motor, made a profit, but here we are, instead.I want that.  If you are willing to do that and guarantee parts and labor, with what is usual, reasonable and customary for a [redacted] garage door opener, I will accept that.  I cannot accept anything less.  If you are unwilling to do so, I have no other choice but to file suit in [redacted]  court.   I am willing to work with you, but I cannot accept your final offer.
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Here is my last resolution. I will credit the whole gear ans sprocket amount towards a new opener. and the sprocket amount only! 399-189.99=209.01. This is my final offer. This would have been the exact amount paid from day 1 had we installed a new opener from the get go. We can not predict what an opener does or if it malfunction in another way 4-5 months later after use.