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Barber Group, Inc.

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Barber Group, Inc. Reviews (5)

I am rejecting this response because:Their correction to their problem isnt satisfactory to my problemTheir solution is simply fixing the error for future customersI however was there before the problem was corrected and respectfully asked the sales managers to sell me the vehicle for the advertised priceThe first time I went in *** *** did say the advertised price from cargurus was a mistake and they were not liable for it but would have to honor it if it was their website(Barber Honda)So I then showed *** *** the advertised price on Barber Hondas website where he then took me to the sales manager that dayThe sales manager , *** ***, then declined to sell me the vehicle for the advertised priceI left the dealer that day and returned the next asking them to sell me the vehicle once again and the response from *** and *** *** *** was noI responded by telling them that is fose advertisement and that was against the law and they began to mock meI asked for them to write me a letter saying they will not sell me the vehicle for the advertised price amd the declined to do soI then responded I would look for an attorney and pursue further actionI asked for their business cards and they gave theirs and the general sales manager's card and in a smart aleck way said I should go ahead and ask for everyones business card as if I was stupid or uneducated or may be they thought I was just a latino guy who at the end was going to fall back after being disrespected and let it goAll I simply want is what I wanted in the beginning which for the dealer to honor the price

Again, we apologize for any inconvenience we may have caused Mr***I would like to point out that we did not make any intentional unfair or misleading advertisements in reference to said vehicleWe do not believe it is against the law to make a mistakeAt this time if Mr*** feels damaged in any way as a result of an errorWe would be more than happy to sell Mr*** a vehicle at a reasonable discount

Initial Business Response /* (1000, 7, 2016/02/02) */
Contact Name and Title: *** ***,President
Contact Phone: XXXXXXXXXX
Contact Email: ***@barberhonda.com
Revdex.com & Ms*** ***:
I have looked into Ms*** complaint concerning the repair that was performed on her vehicle
while at Barber Honda
We did in fact, not connect all associated wires for the wiring harness
Ms*** is correct in requesting the return of the cost of her repair order (minus the labor) and we have contacted Selma Honda for a copy of the invoice so that we can pay them for the wiring harness repair
I apologize for the issues that Ms*** encountered during her contact with Barber Honda I hope that this will resolve her complaint I will have a check sent to Ms*** for the refund and follow up with Selma Honda whom as of this date not sent us an invoice for reimbursement
Respectfully;
*** ***
President
Barber Honda
Initial Consumer Rebuttal /* (2000, 9, 2016/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am very satisfied with Barber Honda's response and promise to repay both myself and Selma HondaI feel this adequately compensates for our loss of time and moneyThank you

Per Mr*** accusations of theftWe have complied with his request for reimbursement of a SD card that he claims was in the carA check for the reimbursement amount was mailed October 18,

In regards to the current complaintWe sincerely apologize for the mistake in published priceThis was in to attempt made intentionalAfter identification of error we acted quickly to correct and posted signs at dealership entrances to make consumers aware of the mentioned
error.? ? Respectfully,? *** ***General ManagerBarber Honda

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Address: 4500 Wible Rd, Bakersfield, California, United States, 93313-2629

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