Complaint: I am rejecting this response because: I am still dissatisfied with Barber's Auto Repair Shop because they did not fix my issue that I started with and they are the cause of my business losing money every dayI do not deny any claims from [redacted] but I would like help in resolving my problem, in that I would like a portion or my complete refundFinally, my truck is still parked because [redacted] always asks for more and more money from me! Regards, [redacted]
The customer arrived with several problems aside from her transmissionWe immediately recommended a rebuilt transmission but the customer declined and opted for a used transmissionWe replaced the transmission and several other parts, including supports, a transmission mount, axle bearings and driveshaft joints and a support, and informed the customer she had a one month warranty on the transmissionThis was not OUR warranty, it was the warranty given by where we got the used transmission fromWe tried to keep the price as low as possible as the customer was already having difficulty covering what was doneAfter our repairs were completed, we briefly road tested the vehicle just to ensure the transmission was running fine, and it wasWe were not able to extensively road test because the vehicle had several other issues, including problems with the steering column and brakes, and it was not safeAfter a month, warranty expired) the customer returned and said that the transmission was still slipping and not running rightWhen asked why she didn't bring it in sooner, she had no replyBecause the warranty had expired, we tried to help her out by offering to fix the broken parts inside the transmissionNot an overhaul, just to see what was broken and replace itThis was also when we recommended the harnessThis was when the customer got upset and refused further repairs and took the vehicleShe took the vehicle to another shop and they told her the same thing about needing the harnessShe then went and ordered the harness from a local dealer but never picked up the partsWe’ve tried to contact the customer to work with her but she no longer replies
In our first letter we explained the facts as best to our knowledge and signed documents by customer concerning this caseShe didn’t want work done that we recommended and got same diagnosis at another shopUnfortunately she disregarded the warranty that we informed her of She didn’t return vehicle up till after a months time of warranty as explained to customerI understand that shes in a position of dissatisfaction but we stand by our actionsIn regards to resolving this issue, were in the disposition to repair vehicle but not in reimbursingIf she brings the necessary parts for repairs we will do the laborThis is what we are willing to compromise in all fairnessShe has not returned for any further visits as stated as far as us asking for more money
Complaint:
I am rejecting this response because:
I am still dissatisfied with Barber's Auto Repair Shop because they did not
fix my issue that I started with and they are the cause of my business losing money every dayI do not deny any claims from *** but I would like help in resolving my problem, in that I
would like a portion or my complete refundFinally, my truck is still parked because
*** always asks for more and more money from me!
Regards,
*** ***
The customer arrived with several problems aside from her transmissionWe immediately recommended a rebuilt transmission but the customer declined and
opted for a used transmissionWe replaced the transmission and several other parts, including supports, a transmission mount, axle bearings and driveshaft joints and a support, and informed the customer she had a one month warranty on the transmissionThis was not OUR warranty, it was the warranty given by where we got the used transmission fromWe tried to keep the price as low as possible as the customer was already having difficulty covering what was doneAfter our repairs were completed, we briefly road tested the vehicle just to ensure the transmission was running fine, and it wasWe were not able to extensively road test because the vehicle had several other issues, including problems with the steering column and brakes, and it was not safeAfter a month, warranty expired) the customer returned and said that the transmission was still slipping and not running rightWhen asked why she didn't bring it in sooner, she had no replyBecause the warranty had expired, we tried to help her out by offering to fix the broken parts inside the transmissionNot an overhaul, just to see what was broken and replace itThis was also when we recommended the harnessThis was when the customer got upset and refused further repairs and took the vehicleShe took the vehicle to another shop and they told her the same thing about needing the harnessShe then went and ordered the harness from a local dealer but never picked up the partsWe’ve tried to contact the customer to work with her but she no longer replies
Complaint: I am rejecting this response because: I am still dissatisfied with Barber's Auto Repair Shop because they did not fix my issue that I started with and they are the cause of my business losing money every dayI do not deny any claims from [redacted] but I would like help in resolving my problem, in that I would like a portion or my complete refundFinally, my truck is still parked because [redacted] always asks for more and more money from me! Regards, [redacted]
The customer arrived with several problems aside from her transmissionWe immediately recommended a rebuilt transmission but the customer declined and opted for a used transmissionWe replaced the transmission and several other parts, including supports, a transmission mount, axle bearings and driveshaft joints and a support, and informed the customer she had a one month warranty on the transmissionThis was not OUR warranty, it was the warranty given by where we got the used transmission fromWe tried to keep the price as low as possible as the customer was already having difficulty covering what was doneAfter our repairs were completed, we briefly road tested the vehicle just to ensure the transmission was running fine, and it wasWe were not able to extensively road test because the vehicle had several other issues, including problems with the steering column and brakes, and it was not safeAfter a month, warranty expired) the customer returned and said that the transmission was still slipping and not running rightWhen asked why she didn't bring it in sooner, she had no replyBecause the warranty had expired, we tried to help her out by offering to fix the broken parts inside the transmissionNot an overhaul, just to see what was broken and replace itThis was also when we recommended the harnessThis was when the customer got upset and refused further repairs and took the vehicleShe took the vehicle to another shop and they told her the same thing about needing the harnessShe then went and ordered the harness from a local dealer but never picked up the partsWe’ve tried to contact the customer to work with her but she no longer replies
In our first letter we explained the facts as best to our knowledge and signed documents by customer concerning this caseShe didn’t want work done that we recommended and got same diagnosis at another shopUnfortunately she disregarded the warranty that we informed her of She didn’t return vehicle up till after a months time of warranty as explained to customerI understand that shes in a position of dissatisfaction but we stand by our actionsIn regards to resolving this issue, were in the disposition to repair vehicle but not in reimbursingIf she brings the necessary parts for repairs we will do the laborThis is what we are willing to compromise in all fairnessShe has not returned for any further visits as stated as far as us asking for more money
Complaint:
I am rejecting this response because:
I am still dissatisfied with Barber's Auto Repair Shop because they did not
fix my issue that I started with and they are the cause of my business losing money every dayI do not deny any claims from *** but I would like help in resolving my problem, in that I
would like a portion or my complete refundFinally, my truck is still parked because
*** always asks for more and more money from me!
Regards,
*** ***
The customer arrived with several problems aside from her transmissionWe immediately recommended a rebuilt transmission but the customer declined and
opted for a used transmissionWe replaced the transmission and several other parts, including supports, a transmission mount, axle bearings and driveshaft joints and a support, and informed the customer she had a one month warranty on the transmissionThis was not OUR warranty, it was the warranty given by where we got the used transmission fromWe tried to keep the price as low as possible as the customer was already having difficulty covering what was doneAfter our repairs were completed, we briefly road tested the vehicle just to ensure the transmission was running fine, and it wasWe were not able to extensively road test because the vehicle had several other issues, including problems with the steering column and brakes, and it was not safeAfter a month, warranty expired) the customer returned and said that the transmission was still slipping and not running rightWhen asked why she didn't bring it in sooner, she had no replyBecause the warranty had expired, we tried to help her out by offering to fix the broken parts inside the transmissionNot an overhaul, just to see what was broken and replace itThis was also when we recommended the harnessThis was when the customer got upset and refused further repairs and took the vehicleShe took the vehicle to another shop and they told her the same thing about needing the harnessShe then went and ordered the harness from a local dealer but never picked up the partsWe’ve tried to contact the customer to work with her but she no longer replies