The customer came in and settled his disagreement with me last weekFeel free to follow up [redacted] Nissan Manager Barberino [redacted] ###-###-#### ext [redacted] ###-###-#### cell [redacted]
Complaint: [redacted] I am rejecting this response because: that's not what was said in text or voicemailIt was stated that the banks have approved my husband not pre-approvedWe gave you all of the information over the phone and later we received the approval callIf we were just "pre-approved" we wouldn't have an issue but the fact that we were told three times that the banks approved us that is what should have happenedSo I'm still calling it a bait and switchYou called us stating that we were approved and then when we get there its something differentThat is unacceptable Sincerely, [redacted]
The banks we spoken to but had yet to review paystubs and final information provided by customerWe had a pre approval subject to final verificationNot bait and switch customer did not qualify for the programWe can only work with a limited information a customer provides over the phone until they come into our storeTo my knowledge only verbal information was collected prior to the customer bringing in paystubs as well as other required documents
Complaint: [redacted] I am rejecting this response because: I feel every place of business should stand behind the product they choose to sell , especially when the product has a limited warrant of sixty days or three thousand milesI believe the United States thrives on the policy that every consumer should be satisfied and I am notI am also out of $3,and my husband can not get to workI feel every car that Barberino choose to sell, they should honor all and any problem especially when it happens within a short period of timeThis car is still under warrant with themYes I understand the car is a [redacted] product but I purchased this car from themI need a car for my husband to get to workI am truly disappointed of their response of not wanting to understand the difficulty I am in and I purchase my mini van from them just October of last year to take my four children to schoolI spend even went as far as tell my friends and family about purchasing their next vehicle from themEvery company honors the product they sell although *** [redacted] [redacted] or [redacted] might not make every thing they sell, if the item is useless they take it back without complains We are a low income family and we don't have another $like MrHugo mentioned to buy out of this car but we do believe we should be put into another car and I think they should not sell other products if they are not going to honor what they sellIn the future they should just sell [redacted] productsThank you so much for your help and I am looking forward for this ruling to be in my favor because it will very difficult trying to get to New Haven for my job every morning at 6:amThanking you in advanceSincerely Yours [redacted]
As we stated in our original response pre approvals, which are approvals, require final verification of income and jobAt times other information may be required to finalize a dealThis deal for this particular situation did not work outOur goal is to assist in financing needs of a broad range of credit profiles
The customer came in and settled his disagreement with me last weekFeel free to follow up [redacted] Nissan Manager Barberino [redacted] ###-###-#### ext [redacted] ###-###-#### cell [redacted]
Complaint: [redacted] I am rejecting this response because: that's not what was said in text or voicemailIt was stated that the banks have approved my husband not pre-approvedWe gave you all of the information over the phone and later we received the approval callIf we were just "pre-approved" we wouldn't have an issue but the fact that we were told three times that the banks approved us that is what should have happenedSo I'm still calling it a bait and switchYou called us stating that we were approved and then when we get there its something differentThat is unacceptable Sincerely, [redacted]
The banks we spoken to but had yet to review paystubs and final information provided by customerWe had a pre approval subject to final verificationNot bait and switch customer did not qualify for the programWe can only work with a limited information a customer provides over the phone until they come into our storeTo my knowledge only verbal information was collected prior to the customer bringing in paystubs as well as other required documents
Complaint: [redacted] I am rejecting this response because: I feel every place of business should stand behind the product they choose to sell , especially when the product has a limited warrant of sixty days or three thousand milesI believe the United States thrives on the policy that every consumer should be satisfied and I am notI am also out of $3,and my husband can not get to workI feel every car that Barberino choose to sell, they should honor all and any problem especially when it happens within a short period of timeThis car is still under warrant with themYes I understand the car is a [redacted] product but I purchased this car from themI need a car for my husband to get to workI am truly disappointed of their response of not wanting to understand the difficulty I am in and I purchase my mini van from them just October of last year to take my four children to schoolI spend even went as far as tell my friends and family about purchasing their next vehicle from themEvery company honors the product they sell although *** [redacted] [redacted] or [redacted] might not make every thing they sell, if the item is useless they take it back without complains We are a low income family and we don't have another $like MrHugo mentioned to buy out of this car but we do believe we should be put into another car and I think they should not sell other products if they are not going to honor what they sellIn the future they should just sell [redacted] productsThank you so much for your help and I am looking forward for this ruling to be in my favor because it will very difficult trying to get to New Haven for my job every morning at 6:amThanking you in advanceSincerely Yours [redacted]
As we stated in our original response pre approvals, which are approvals, require final verification of income and jobAt times other information may be required to finalize a dealThis deal for this particular situation did not work outOur goal is to assist in financing needs of a broad range of credit profiles
We have refunded the customers deposit as requested