Barbizon of Arizona

To whom it may concern:I am not sure how to respond to her rebuttal because no request was made. We are not in disagreement with her on the price. We have not withheld anything we promised her. If she has any further questions, we'd be more than happy to assist her. She can always reach us at...

[redacted]. We do our best to make every customer have a wonderful experience!Thank you,
[redacted]

To whom it may concern:I am not sure how to respond to her rebuttal because no request was made. We are not in disagreement with her on the price. We have not withheld anything we promised her. If she has any further questions, we'd be more than happy to assist her. She can always reach us...

at [redacted]. We do our best to make every customer have a wonderful experience!Thank you,

To whom it may concern:   We are sorry to hear that Mr.[redacted] does not feel that

the

matter is settled. We never told

them we would not charge them the

down

payment. In fact, it

was non-refundable by the

time he called us

on

Saturday, February 8th, 2014.

We

only ever heard about their

desire to cancel a week and a half

after we had already charged the down payment and

the contract was in

effect. I have once

again attached the contract.

It was filled out

and

signed by Ms.[redacted]. As of April 2nd, 2014, we still have

not

received a cancellation letter. 

 I have

highlighted below the area in the

Refund Protection that applies  to this situation:   “The applicant may cancel this contract if cancellation is

made

in writing and sent

through certified

mail or hand-delivered to Barbizon Southwest,

Inc.

c/o [redacted],

Owner at the address

stated herein. Moreover,

it is the responsibility of the applicant

to

confirm with

Barbizon Southwest that they received cancellation notification and:   (1) if cancellation is received within three (3)

business days from the date of the

applicant’s agreement,

but prior to commencement

of

classes, the applicant shall receive a

full refund of

all monies paid to date of

cancellation;   (2) if cancellation is received after

three (3) business days from the date of the applicant’s agreement, but

prior to commencement of classes,

all monies paid to date of cancellation in excess of $305.00

shall be refunded or;   (3)           

if cancellation is received at

any time after the

class has started the school shall retain the

down payment ($305.00) and:   a.      

5% of the

total sale price if cancellation occurs

after the first 4 hours offered

but

before the 5th hour

of

class instruction offered b.     

10% of the total sale

price if cancellation occurs after

the 5th hour offered

but

before the 9th hour of class

instruction offered c.      

25% of the total sale

price if cancellation occurs after

the 9th hour offered

but

before the 12th hour of

class instruction offered d.     

50% of the total sale

price if cancellation occurs after the 12th hour

offered

but before the 16th hour

of

class instruction offered e.     

100% of the total sale price if cancellation is any time after the 16th hour

of

class instruction offered”   We are still providing the

services that are promised in

this active contract. However,

we are not looking to charge

them any more than the non-refundable

down

payment, which they have already paid.

We

are trying to do what

is fair to each party. The contract clearly

states how to cancel. We

did not do anything unethical. We

have held up our

end

of the contract.

We are simply looking for Mr. [redacted] and Ms.[redacted] to

do the same. We would love to see[redacted] complete the program, but

understand that at

this time it is not doable for the family. We are very sorry that they

are frustrated with the service, but

we did everything we could with the

information they gave us. Please

do

not hesitate to call if you have any questions.         Thank you,        

To whom it may concern:On Sunday, FebnJary 7.,7.014 [redacted] came to meet with our representatives, [redacted], with her dad, [redacted]. They decided to sign her up for the Barbizon Training Program. On February3';, 2014,Ms. [redacted] ([redacted]'s mom) turned in the contract...

 (see attached) to enroll [redacted] in the training program. [redacted] was scheduled

to start on February 82014 from 1:30-5:30pm. On February 8'", we ran the deposit of $305.00, as was discussed and agreed upon over the phone on Monday  (2/3);additionally, the charge for the deposit was in accordance with the Credit/Debit Card Authorization Form filled out and signed by Ms. [redacted] (see attached). The deposit was done on the morning of February 8'" at 8:29 am,which is when our company's payments are processed. A few hours later, around 11:00am,Mr.[redacted] called and spoke with me, [redacted]. He simply notified us that she would not be able to make it that day (2/8).  1  told  him that was perfectly fine and let him know to bring her in on February 22,2014 at the same time and we would start her then. (Our program allows them to make up any missed classes and they get lifetime classes once they have paid the entire tuition; so, changing a class date is never a problem.)  We hung up the phone. It was a very brief conversation that only involved the discussion of her starting the classes and when.On February 19111   2014 (a week and a half later),Mr. [redacted] called us wondering why his card was charged for the down payment. The first two times he called on the 19'h he spoke with [redacted] one of our other Directors and the third time he spoke with me. We both explained to him that the payment  was already withdrawn because that was when it was originally scheduled for and all that  was discussed was moving the start date for his daughter furthermore, the payment had already been processed that morning (2/8), before he had even called. We also assured him that an additional deposit would not be withdrawn again on the 22"' when his daughter  was scheduled to starting fact, nothing would be owed until March. When he called back the third time and I spoke to him, he added on that he had cancelled and no money should have been withdrawn_ This was the first time he had mentioned wanting to canceL I  told him I can cancel the contract, no problem, but unfortunately that is a non­ refundable down payment, as [redacted] had explained to him when he signed up. He would have needed to cancel by February 6l" to not owe anything. He  got very irate and started to yell at me. 1   tried to calm him down and continue to explain. The conversation was swiftly  ended because he continued to yell. He and his wife called back the next day (February 20' ). We both spoke with him again, saying the same thing as before. He proceeded to yell again saying that we were not supposed to run his card. After he called a couple times, his wife called. She did the same thing. We tried to very politely explain to them both that we were never given notice to change when to run the deposit and, unfortunately, now it is too late to cancel AND receive a refund of the $305.00. He claims that we did an unauthorized charge to his card (and did so without his knowledge) but we have a contract from them showing that they intended to start the program, we have a credit/debit card authorization showing that he intended to pay the deposit on 2/8, as well as, he gave his credit number over the phone to [redacted] to have her run iton 2/8. He claims that we hung up on him without notice. If he is referring to the fact that we hung up the phone after discussing this topic with him and his wife each time he called, then yes we "hung up" the phone. Our first priority is to provide the best customer service as possible. So, we are sad to hear that he feels that we were rude. We did the best we could but the situation was out of our hands. 1 disagree that we were ever rude to him; as he continued to yell at us, we did not yell back. Instead, we calmly explained to him the process.Overall, we were here to provide the service to his daughter. We reserved her spot in the class, registered her, and got supplies for her. He did not bring her, but it was not a problem to switch her start date. The problem arose once they realized they did not have the funds for the program. We are sorry that they are struggling financially. However, we did not force them into this contract. The money can't be refunded at this point, as stated in the contract's refund policy. We were here to provide the service. Just like a gym, even if I don't go, I still owe.The gym is open, providing me the service and it is my choice to take them up on it or not. We would be more than happy to have her take advantage of the services we provide. That's what we are here for! We never want some to walk away feeling that we are a "scam". Our customer service practices are held to the highest standards because we want everyone to have a positive experience with us. It's how we have stayed in business for 75 years! Plus, we work hard to maintain our A+ standing with the Revdex.com and our positive reputation in the communityby providing good customer service and a great program. Please do not hesitate to call if any questions arise, my number is 602-955•2155.Thank you,[redacted]Director of Accounts ReceivableBarbizon Southwest2141 E Camelback  Rd Ste 222 I  Phoenix,AZ 8501[redacted]   [redacted]

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

They is so much in their response that is false. First of all when we called to let them know that [redacted] was not going to attend class we told them not to take any money from the card and they agreed that they would not charge the card unless she showed up for the class.this is the same time that we cancelled and the person we talked to said that we had to write a letter to terminate the contract and they clearly told us they would not charge us the money. we wrote the letter and faxed it to them. I dint see this mentioned in their reply. There story is different and the claim that we were shouting is not true. When we called to ask why they had taken the money that is when they changed everything and started claiming that there is no way the money could be refunded. So contract or no contract we never agreed for them to take money from the card and we did what they asked us to do inorder to avoid being charged.

Regards,

Review: My daughter was attending a modeling class thart was 1500 I was under the impression that I paid everything off because at the end of the Class they had a celebration and the insturctor told a room full of people that everyone was paid off and we should hear about the big graduation and the big reherssal in a couple of months, and they once told me that my daughter has a granteed a spot in the angercney.Desired Settlement: I would like at least half my money back because what they told me was false advertising no one told me that I was behind in any payments and as far as I know my child was already in

Business

Response:

To whom it may concern:I am not sure how to respond to her rebuttal because no request was made. We are not in disagreement with her on the price. We have not withheld anything we promised her. If she has any further questions, we'd be more than happy to assist her. She can always reach us at [redacted]. We do our best to make every customer have a wonderful experience!Thank you,

Review: The company that I am filling a complaint against took money from my account without my authorization. After contacting the company they declined to help me and every time I call back they hang up. The customer representatives were rude. I feel like I was scammed as the company took money from my account while I had instructed them not to. The amount in question is $305 . This has affected me a lot and am now behind on my bills because I was unaware they were going to take the money.Desired Settlement: I want them to refund my money as I did not receive any service from them and I had instructed them not to take them money from my account initially and they told me they would not and later went ahead taking money without my knowledge.

Business

Response:

To whom it may concern:On Sunday, FebnJary 7.,7.014 [redacted] came to meet with our representatives, [redacted], with her dad, [redacted]. They decided to sign her up for the Barbizon Training Program. On February3';, 2014,Ms. [redacted]'s mom) turned in the contract (see attached) to enroll [redacted] in the training program. [redacted] was scheduled

to start on February 82014 from 1:30-5:30pm. On February 8'", we ran the deposit of $305.00, as was discussed and agreed upon over the phone on Monday (2/3);additionally, the charge for the deposit was in accordance with the Credit/Debit Card Authorization Form filled out and signed by Ms. [redacted] (see attached). The deposit was done on the morning of February 8'" at 8:29 am,which is when our company's payments are processed. A few hours later, around 11:00am,Mr.[redacted] called and spoke with me, [redacted]. He simply notified us that she would not be able to make it that day (2/8). 1 told him that was perfectly fine and let him know to bring her in on February 22,2014 at the same time and we would start her then. (Our program allows them to make up any missed classes and they get lifetime classes once they have paid the entire tuition; so, changing a class date is never a problem.) We hung up the phone. It was a very brief conversation that only involved the discussion of her starting the classes and when.On February 19111 2014 (a week and a half later),Mr. [redacted] called us wondering why his card was charged for the down payment. The first two times he called on the 19'h he spoke with [redacted] one of our other Directors and the third time he spoke with me. We both explained to him that the payment was already withdrawn because that was when it was originally scheduled for and all that was discussed was moving the start date for his daughter furthermore, the payment had already been processed that morning (2/8), before he had even called. We also assured him that an additional deposit would not be withdrawn again on the 22"' when his daughter was scheduled to starting fact, nothing would be owed until March. When he called back the third time and I spoke to him, he added on that he had cancelled and no money should have been withdrawn_ This was the first time he had mentioned wanting to canceL I told him I can cancel the contract, no problem, but unfortunately that is a non­ refundable down payment, as [redacted] had explained to him when he signed up. He would have needed to cancel by February 6l" to not owe anything. He got very irate and started to yell at me. 1 tried to calm him down and continue to explain. The conversation was swiftly ended because he continued to yell. He and his wife called back the next day (February 20' ). We both spoke with him again, saying the same thing as before. He proceeded to yell again saying that we were not supposed to run his card. After he called a couple times, his wife called. She did the same thing. We tried to very politely explain to them both that we were never given notice to change when to run the deposit and, unfortunately, now it is too late to cancel AND receive a refund of the $305.00. He claims that we did an unauthorized charge to his card (and did so without his knowledge) but we have a contract from them showing that they intended to start the program, we have a credit/debit card authorization showing that he intended to pay the deposit on 2/8, as well as, he gave his credit number over the phone to [redacted] to have her run iton 2/8. He claims that we hung up on him without notice. If he is referring to the fact that we hung up the phone after discussing this topic with him and his wife each time he called, then yes we "hung up" the phone. Our first priority is to provide the best customer service as possible. So, we are sad to hear that he feels that we were rude. We did the best we could but the situation was out of our hands. 1 disagree that we were ever rude to him; as he continued to yell at us, we did not yell back. Instead, we calmly explained to him the process.Overall, we were here to provide the service to his daughter. We reserved her spot in the class, registered her, and got supplies for her. He did not bring her, but it was not a problem to switch her start date. The problem arose once they realized they did not have the funds for the program. We are sorry that they are struggling financially. However, we did not force them into this contract. The money can't be refunded at this point, as stated in the contract's refund policy. We were here to provide the service. Just like a gym, even if I don't go, I still owe.The gym is open, providing me the service and it is my choice to take them up on it or not. We would be more than happy to have her take advantage of the services we provide. That's what we are here for! We never want some to walk away feeling that we are a "scam". Our customer service practices are held to the highest standards because we want everyone to have a positive experience with us. It's how we have stayed in business for 75 years! Plus, we work hard to maintain our A+ standing with the Revdex.com and our positive reputation in the communityby providing good customer service and a great program. Please do not hesitate to call if any questions arise, my number is 602-955•2155.Thank you,[redacted]Director of Accounts ReceivableBarbizon Southwest2141 E Camelback Rd Ste 222 I Phoenix,AZ 8501[redacted]