Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear bel The technician came in the mornings and I only spoke to him twice My husband and I saw on two different occasions two different possums One one occasion, the smaller possum came out from under the deck and ran over my husband's foot I did not tell anyone I was a *** However, I did say I was not a morning person I am not confused I know that I did NOT get days of work done for $ No one came to my home in the afternoons I spoke to Robin personally on the phone before January and she said she would extend my 'warranty' I never saw of heard from them again My complaint, is not that they didn't catch the possums, but that they did not give me days of work I emphasized to her that we HAD seen the possums and never said a thing about the dog (singular) barking I said that my small dog would go out at night and if she saw a possum she would approach it The larger possum was bigger than she is and I only called Critter Control because I did not want my dog to be hurt I think Robin is confused and is apparently unconcerned about providing accurate details or listening to what is said to her My complaint stands I paid $for attempts to catch the possums and I did not get anything close to that Regards, [redacted]
Mrs [redacted] is confused, as she was everyday that Brian visited her home to check a trap for the capture of a opossum, that she and/or her family had never seen, just heard the dogs barking These are Mrs [redacted] 's words She also informed the office staff that if the Technician "ever showed up before 8:a.mshe would be a ***" He never did, this was an afternoon call We believe Mrs [redacted] has Buyer's remorse for a situation we tried to explain, just might be a waste of time and money for her But she insisted on having traps set As for all of our services and properties, we set our traps at the properties, check them once a day, Monday through Friday Traps are wired open for the weekends, primarily because it is against DNR law that traps are unattended Secondarily, to entice the wildlife to be aware of the trap set with bait, to avoid any neophobia they may have Capture is successful in a more timely manner this way, as long as the animal is in the area of complaint Obviously, this opossum chose to move on, maybe due to the dogs barking all the time??!! Opossum are opportunists and scavengers They rarely make one place their home Always moving forward for the next unappetizing meal, or an abandoned shelter of another species There will be no resolution in this matter, Mrs [redacted] is unreasonable Therefore, there will be no partial refund, nor any refund of Brian C***, the Technician, made trips to her home, that equals out to be per trip to her home to check our trap for an animal that was not there Thank you for allowing me to explain this situation Robin W***
Mrs*** received the approval for restoration services from her insurance company on 4-7-16, to which we did all of the corresponding with the agent. At this same time, we took the time to educate Mrs*** re: the procedure. weeks prior to that we had inspected, determined
and explained what needed to be done to eradicate the bats, restore damaged areas and remodel the upstairs bedroom, due to bat damage.. We agreed to complete these services pursuant to the recommendations and approval from *** *** insurance. The total claim to the ***s was, 20,308.65, less their deductible. Mrs*** had weeks to select the wood siding necessary for the upstairs remodel. WE had a roll off box delivered to her residence ready for demolition. A week had passed before she had sent off the insurance checked to have the endorsement applied from her mortgage company. We had the roll off picked up, because we are charged daily for this service. After weeks, Mrs*** still had not selected the wood siding, and when she finally did, the cost was to be higher than her insurance allowed. I spent minutes on the phone with Mrs***, explaining to her just what kind of wood siding she needed to select. We arrived at the property to start demolition, there was no siding, nor had she selected any. This delayed our services days. We contacted *** *** to re-deliver the roll off box, our Technicians worked on Memorial Day, to which Critter Control then had to pay holiday pay I contacted Mrs*** and explained to her she had a refund coming to her from Critter Control because we were not servicing all of the items on the insurance report. She had no knowledge of this, therefore, I explained to her again. Throughout the course of weeks, we deducted from the total invoice from Critter Control. As we would deduct, Mrs*** requested other repairs, and remodeling that were not listed on the insurance report. We graciously did so, and quite nicely. We were not even invoicing her for the additional work, we just wanted to finish and be done. Until she continuously emailed me demanding more of the items to be refunded. As I read all of our notes, I realized that we were taking a large loss, and we were not going to be Mrs***'s bank any longer. We were double charged by *** *** because of Mrs***'s delays, we went over budget on payroll and dealt with numerous emails from Mrs***. There is more, however, it basically is a continuation of the previous. Please see all documents attached hereto for our file. Thank you very much, we appreciate the Revdex.com looking out for business, especially when this is the first "complaint" in years. The room ended up beautiful, attic was restored, debris removed from attic
Mrs*** only communicates when she is tired of hearing the noises, she has not approved any repairs, and we have not charged her for anything...yet. Again, bad communication
Please understand that Critter Control of Indpls was sold to another company 3-17- I seriously regret your complete unhappiness, and I truly understand your frustration I will forward the information to the current owner They will be in contact with
you. Respectfully,Robin W***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference,...
details of the offer I reviewed appear below.
This is a follow up to a previous complaint concerning Critter Control and the fact that I paid for 30 days ($199.00) and received 11-12 days of service. I have not heard back from you.Desired Outcome:Partial refund for services not performed
Regards,
[redacted]
Mrs. [redacted] is confused, as she was everyday that Brian visited her home to check a trap for the capture of a opossum, that she and/or her family had never seen, just heard the dogs barking. These are Mrs. [redacted]'s words. She also informed the office staff that if the Technician "ever showed up before 8:30 a.m. she would be a [redacted]" He never did, this was an afternoon call. We believe Mrs. [redacted] has Buyer's remorse for a situation we tried to explain, just might be a waste of time and money for her. But she insisted on having traps set. As for all of our services and properties, we set our traps at the properties, check them once a day, Monday through Friday. Traps are wired open for the weekends, primarily because it is against DNR law that traps are unattended. Secondarily, to entice the wildlife to be aware of the trap set with bait, to avoid any neophobia they may have. Capture is successful in a more timely manner this way, as long as the animal is in the area of complaint. Obviously, this opossum chose to move on, maybe due to the dogs barking all the time??!! Opossum are opportunists and scavengers. They rarely make one place their home. Always moving forward for the next unappetizing meal, or an abandoned shelter of another species. There will be no resolution in this matter, Mrs. [redacted] is unreasonable. Therefore, there will be no partial refund, nor any refund of 199.00. Brian C[redacted], the Technician, made 9 trips to her home, that equals out to be 22.10 per trip to her home to check our trap for an animal that was not there. Thank you for allowing me to explain this situation. Robin W[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear bel1. The technician came in the mornings and I only spoke to him twice. My husband and I saw on two different occasions two different possums. One one occasion, the smaller possum came out from under the deck and ran over my husband's foot. I did not tell anyone I was a [redacted]. However, I did say I was not a morning person. I am not confused. I know that I did NOT get 30 days of work done for $199.00. No one came to my home in the afternoons. I spoke to Robin personally on the phone before January 1 and she said she would extend my 'warranty'. I never saw of heard from them again. My complaint, is not that they didn't catch the possums, but that they did not give me 30 days of work. I emphasized to her that we HAD seen the possums and never said a thing about the dog (singular) barking. I said that my small dog would go out at night and if she saw a possum she would approach it. The larger possum was bigger than she is and I only called Critter Control because I did not want my dog to be hurt. I think Robin is confused and is apparently unconcerned about providing accurate details or listening to what is said to her. My complaint stands. I paid $199 for 30 attempts to catch the possums and I did not get anything close to that.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear bel The technician came in the mornings and I only spoke to him twice My husband and I saw on two different occasions two different possums One one occasion, the smaller possum came out from under the deck and ran over my husband's foot I did not tell anyone I was a *** However, I did say I was not a morning person I am not confused I know that I did NOT get days of work done for $ No one came to my home in the afternoons I spoke to Robin personally on the phone before January and she said she would extend my 'warranty' I never saw of heard from them again My complaint, is not that they didn't catch the possums, but that they did not give me days of work I emphasized to her that we HAD seen the possums and never said a thing about the dog (singular) barking I said that my small dog would go out at night and if she saw a possum she would approach it The larger possum was bigger than she is and I only called Critter Control because I did not want my dog to be hurt I think Robin is confused and is apparently unconcerned about providing accurate details or listening to what is said to her My complaint stands I paid $for attempts to catch the possums and I did not get anything close to that Regards, [redacted]
Mrs [redacted] is confused, as she was everyday that Brian visited her home to check a trap for the capture of a opossum, that she and/or her family had never seen, just heard the dogs barking These are Mrs [redacted] 's words She also informed the office staff that if the Technician "ever showed up before 8:a.mshe would be a ***" He never did, this was an afternoon call We believe Mrs [redacted] has Buyer's remorse for a situation we tried to explain, just might be a waste of time and money for her But she insisted on having traps set As for all of our services and properties, we set our traps at the properties, check them once a day, Monday through Friday Traps are wired open for the weekends, primarily because it is against DNR law that traps are unattended Secondarily, to entice the wildlife to be aware of the trap set with bait, to avoid any neophobia they may have Capture is successful in a more timely manner this way, as long as the animal is in the area of complaint Obviously, this opossum chose to move on, maybe due to the dogs barking all the time??!! Opossum are opportunists and scavengers They rarely make one place their home Always moving forward for the next unappetizing meal, or an abandoned shelter of another species There will be no resolution in this matter, Mrs [redacted] is unreasonable Therefore, there will be no partial refund, nor any refund of Brian C***, the Technician, made trips to her home, that equals out to be per trip to her home to check our trap for an animal that was not there Thank you for allowing me to explain this situation Robin W***
Mrs*** received the approval for restoration services from her insurance company on 4-7-16, to which we did all of the corresponding with the agent. At this same time, we took the time to educate Mrs*** re: the procedure. weeks prior to that we had inspected, determined
and explained what needed to be done to eradicate the bats, restore damaged areas and remodel the upstairs bedroom, due to bat damage.. We agreed to complete these services pursuant to the recommendations and approval from *** *** insurance. The total claim to the ***s was, 20,308.65, less their deductible. Mrs*** had weeks to select the wood siding necessary for the upstairs remodel. WE had a roll off box delivered to her residence ready for demolition. A week had passed before she had sent off the insurance checked to have the endorsement applied from her mortgage company. We had the roll off picked up, because we are charged daily for this service. After weeks, Mrs*** still had not selected the wood siding, and when she finally did, the cost was to be higher than her insurance allowed. I spent minutes on the phone with Mrs***, explaining to her just what kind of wood siding she needed to select. We arrived at the property to start demolition, there was no siding, nor had she selected any. This delayed our services days. We contacted *** *** to re-deliver the roll off box, our Technicians worked on Memorial Day, to which Critter Control then had to pay holiday pay I contacted Mrs*** and explained to her she had a refund coming to her from Critter Control because we were not servicing all of the items on the insurance report. She had no knowledge of this, therefore, I explained to her again. Throughout the course of weeks, we deducted from the total invoice from Critter Control. As we would deduct, Mrs*** requested other repairs, and remodeling that were not listed on the insurance report. We graciously did so, and quite nicely. We were not even invoicing her for the additional work, we just wanted to finish and be done. Until she continuously emailed me demanding more of the items to be refunded. As I read all of our notes, I realized that we were taking a large loss, and we were not going to be Mrs***'s bank any longer. We were double charged by *** *** because of Mrs***'s delays, we went over budget on payroll and dealt with numerous emails from Mrs***. There is more, however, it basically is a continuation of the previous. Please see all documents attached hereto for our file. Thank you very much, we appreciate the Revdex.com looking out for business, especially when this is the first "complaint" in years. The room ended up beautiful, attic was restored, debris removed from attic
Mrs*** only communicates when she is tired of hearing the noises, she has not approved any repairs, and we have not charged her for anything...yet. Again, bad communication
Please understand that Critter Control of Indpls was sold to another company 3-17- I seriously regret your complete unhappiness, and I truly understand your frustration I will forward the information to the current owner They will be in contact with
you. Respectfully,Robin W***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference,...
details of the offer I reviewed appear below.
This is a follow up to a previous complaint concerning Critter Control and the fact that I paid for 30 days ($199.00) and received 11-12 days of service. I have not heard back from you.Desired Outcome:Partial refund for services not performed
Regards,
[redacted]
Mrs. [redacted] is confused, as she was everyday that Brian visited her home to check a trap for the capture of a opossum, that she and/or her family had never seen, just heard the dogs barking. These are Mrs. [redacted]'s words. She also informed the office staff that if the Technician "ever showed up before 8:30 a.m. she would be a [redacted]" He never did, this was an afternoon call. We believe Mrs. [redacted] has Buyer's remorse for a situation we tried to explain, just might be a waste of time and money for her. But she insisted on having traps set. As for all of our services and properties, we set our traps at the properties, check them once a day, Monday through Friday. Traps are wired open for the weekends, primarily because it is against DNR law that traps are unattended. Secondarily, to entice the wildlife to be aware of the trap set with bait, to avoid any neophobia they may have. Capture is successful in a more timely manner this way, as long as the animal is in the area of complaint. Obviously, this opossum chose to move on, maybe due to the dogs barking all the time??!! Opossum are opportunists and scavengers. They rarely make one place their home. Always moving forward for the next unappetizing meal, or an abandoned shelter of another species. There will be no resolution in this matter, Mrs. [redacted] is unreasonable. Therefore, there will be no partial refund, nor any refund of 199.00. Brian C[redacted], the Technician, made 9 trips to her home, that equals out to be 22.10 per trip to her home to check our trap for an animal that was not there. Thank you for allowing me to explain this situation. Robin W[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear bel1. The technician came in the mornings and I only spoke to him twice. My husband and I saw on two different occasions two different possums. One one occasion, the smaller possum came out from under the deck and ran over my husband's foot. I did not tell anyone I was a [redacted]. However, I did say I was not a morning person. I am not confused. I know that I did NOT get 30 days of work done for $199.00. No one came to my home in the afternoons. I spoke to Robin personally on the phone before January 1 and she said she would extend my 'warranty'. I never saw of heard from them again. My complaint, is not that they didn't catch the possums, but that they did not give me 30 days of work. I emphasized to her that we HAD seen the possums and never said a thing about the dog (singular) barking. I said that my small dog would go out at night and if she saw a possum she would approach it. The larger possum was bigger than she is and I only called Critter Control because I did not want my dog to be hurt. I think Robin is confused and is apparently unconcerned about providing accurate details or listening to what is said to her. My complaint stands. I paid $199 for 30 attempts to catch the possums and I did not get anything close to that.
Regards,
[redacted]
Please understand that on the initial telephone conversation with Ms. [redacted]