Barbizon School Of San Francisco, Inc.

Good Afternoon,
I am reviewing your statement to the Revdex.com-- I have also reviewed your file with Barbizon Staff in Seattle and there was not ever a complaint or concern voiced to any staff member at that location or here in the SF location
I will review further with staff members and will reply
directly to you regarding your situation
As I can see Barbizon has followed all terms of the policies you agreed to thus far
Thank You,
*** ***
***

Complaint: ***I am rejecting this response because: They didn't promise me a job, but they did tell me there will be directors from modeling school, but they weren't thereThey also didn't tell me, that we would have to pay another $20K to be seen by the directorsI didn't pay for the experience , I thought I was investing in my girls future, For $I could of given my girls better experience, that what they got at the schoolThey need to be more clear, what the school is for, so people would know, what they are paying forThey told my girls, if girls will be choose, they will become a modelsI would never put my girls through the stress, if I knew it was a scamAll the pressure they put on you to sign up, they didn't give me a chance even to think about it, if it's a regular school, why do they put so much stress and pressure on people? There was a lady showing pictures of all her modeling work, why did they advertise that, if it's just a school for kids to have good time? I don't feel it's right what they are doing, they need to be stopedI din't want to go to a meeting with the women from Barbizon, because, I don't want to put my kids through any more stressBut I will set up a meeting with her by myself, with out kids
Sincerely,*** ***

Final Consumer Response /* (2000, 18, 2015/08/04) */
They refunded me my money, please close this complaint.Thank you

Corroding to our enrollment agreement the family has up to days to get a full refundThe card they used to pay for classes gets charged every month automatically according to their payment planOnce they cancel and the card holder sends in a cancellation letter at that time the card is
no longer chargedAs far as industry professionals once the student graduates we have a showcase to help them obtain managers and agentsWe also inform the families on how to obtain work permits and Coogan accounts. Finally our classes our at a to ratioIf a class is larger than students a teacher assistant is their to help the instructor with the classWe have had tons of successful stories from students that believe in our program and have gone on to do great thingsThank you

Initial Business Response /* (1000, 5, 2015/06/09) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@barbizon.tv
The consumer was refunded the tuition
Initial Consumer Rebuttal /* (2000, 7, 2015/06/11) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
After several calls, social media posts and sending this message to the Revdex.com (and telling them that I had already contacted the Revdex.com) We got our moneyI believe we received it because of you guysThey were still giving me the run around about it taking another weeks to 'process' my refundI stand behind every word I've said about this companyTo get the run around over and over and overFeeling held hostage by the voicemails option, which is the only option when you call this businessGlad you have our money backWe will continue to let people know this company should not be trusted, and backing them with the Revdex.com is very questionableYou should never have to chase down what is rightfully yoursThey make you do thatThe fact that they have you sign a contract and you have the right to withdraw from that contact within days, but only via certified mailSigning a contract on a sunday means on monday you have to send overnight/certified mail and pray that someone was there to receive itBut they say it takes them buisness days to refund your money - which is wrongIt takes a strike or two on your keyboard to refund someoneThey went beyond the business days - business daysThey need to be accountable for thisAgain I've read lots of terrible reviews on this company, and don't know how they are accredited with the Revdex.comIt does not make sensePerhaps you need to look into them

Initial Business Response /* (1000, 5, 2015/05/21) */
In order to assist this consumer there is more information needed. Since it seems the matter being reviewed is involving a minor child or teen- I would like to suggest that I am called or emailed with the student's full name and parents phone...

number.
I can be reached at XXX-XXX-XXXX or XXX-XXX-XXXX- my name is [redacted] or email me at [redacted]@barbizon.tv
I will be reviewing this situation and looking to create a solution.
Thank You !
Initial Consumer Rebuttal /* (3000, 7, 2015/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dont accept the response the Barbizon sent because they ask the same questions to my sister and the whole office knows about this issue cause my sister [redacted] has talken to everyone in the office and all they do is pass [redacted] phone around to each other and hangup on us, so at this point all im looking for is for my funds to be put back on my card that shouldn't have been charged in the first place, this business has caused me and my family anything but stress and havik, there none professional and it seems like were talking to the same person with different names.
Final Consumer Response /* (2000, 11, 2015/06/02) */
I am satisfied with the outcme I got my money back from the company thanks to [redacted] at barbizon, she was very nice and understanding

Initial Business Response /* (1000, 14, 2015/06/22) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@barbizon.tv
Hello - After researching my student files- I have no record of this student for Barbizon.
Please contact me directly at XXX-XXX-XXXX...

so I may assist you further -
Thank You
Initial Consumer Rebuttal /* (3000, 16, 2015/07/02) */
Barbizon had already told me my refund amount was going to be $1650 and that on 06/26/15 It was suppose to be credited back but nothing was credited.
So I had already contacted Revdex.com for the refund issue but I cancel because per [redacted] @ Barbizon it was resolved and they were going to refund me $1,650 out of $2,145. And it was supposed to be credited back on 6/26/15. So I checked on 6/29/15 and there was no refund, I called them and spoke to [redacted] she said she was going to help and she said she was going to calculate my refund amount and said was only gonna refund me $700 that's when I got mad and argued with her and told her it was suppose to be resolved since a while back and [redacted] said $1650. So she put me on hold for like 30 min then transfer me to [redacted] @ accounting dept and also told me refund was going to be $700. I was really disappiointed because I had waited more than a month then they change everything. [redacted] would always be lying to me when I would call her she would tell me one thing then the next day something else then I would call her and that she was busy then call her back later and that she was off then at last I would be credited by the 26th of June then there's no refund and nothing has been done then a lower amount of refund, that is not right this company should not be in bussines because they are just taking money from the people and the children learn nothing from them, my daughter was heartbroken when we went to watch a casting of girl meets world then at last they said there was no casting for them that it was for I didn't do it but then we didnt get to see nothing because it was full. And they had said we were suppose to leave the children there by themselves with them, u think a parent is going to leave there child in a place 2 hours away from home with people that we don't even know? Barbizon is really greedy once your there everyone talk really nice and they act nice but once you are signed up and need assistance everyone is rude and they will not return your calls and just give the run around all the time, I'm really depressed about this situation I know they wouldn't like it either but there's a god that sees everything and there's also karma and it will get them the same as they are getting a lot of people,I want my refund, all this time talking to everyone there [redacted] and so many more that is not right. I pray to God to get this issue resolved because it is killing me with all that money they got for no good outcome.I will need a lawyer if they don't refund me.
Final Consumer Response /* (3000, 47, 2015/10/19) */
I would like to get this over with because it's been over 4 months already plz just re-make me a check if u sent one already never got anything check if anything was cashed because I never cashed no check and just resend plz now that's all I ask for NOW.
Final Business Response /* (4000, 53, 2015/11/10) */
Please see attachment, we have replaced check # [redacted] issued and mailed last July 1, 2015 with check # [redacted] in the amount of $700.00 made out to Mrs. [redacted]. The said check will be mailed out tomorrow to [redacted] ave. Bakersfield Ca. XXXXX via USPS. I would appreciate an immediate closed case response on this Revdex.com complaint case # XXXXXXXX filed by Mrs. L. [redacted] since we have done our part to resolve the issue. Thank you for all your help.
Sincerely,
[redacted]

Good Afternoon.  
After reviewing your initial complaint. I reached out to The Seattle Director of Education, it is my understanding she invited you in for a meeting to make every attempt to create a solution in your situation, that is where we begin.  I understand you declined the meeting.  In order for us to move forward and attempt to resolve your concerns etc, a meeting would be very much suggested and most useful. 
According to your Enrollment Agreements on file , all terms for training are outlined clearly. There was no promise for work/employment or anything closely related by Barbizon.  Also there is not a tuition refund due as your children participated in all services that were scheduled -there are no complaints related to those services , only the photos you are unhappy with that certainly can be retaken at any time with no additional fee.   Your children enjoyed their training with Barbizon, please meet with the Director who is contacting you for a meeting. I do believe you will be satisfied with the solutions she will present .
 
Thank You

Final Consumer Response /* (2000, 11, 2015/08/24) */
I received refund check August 21, 2015 thank you!

Initial Business Response /* (1000, 9, 2015/11/05) */
Received business response via email on 11/5/15:
As soon as I received the complaint on my desk last Sept., I attempted to reach out to the family by giving them a call which I was able to leave a message twice last September but never...

received a call back from Mrs. [redacted]. I sent a mail also to the address we have on file but there were no response. These past 2 weeks, I tried calling the phone number I called last September but the phone has been changed or no longer in service. With all these attempts to reach out and resolve disputes with Mrs. [redacted] to no avail, I have attached a copy of the enrollment agreement and receipt payment made on May 3,2015. No other payment was made by Mrs. [redacted], and the student attended almost 50% of the class scheduled until graduation, no cancellation either was submitted by her to our office. Kindly go over the enrollment agreement to give enlightenment to her claims. I am hoping to have this case closed in a timely manner. Thank you for your assistance.
Respectfully yours,
Ms. F. [redacted]
Initial Consumer Rebuttal /* (3000, 17, 2015/11/30) */
This has not resolved with Barbizon. I have not gotten a response from a follow up email I sent to Barbizon on 10/30/15.
Final Business Response /* (4000, 20, 2015/12/04) */
See response 11/5/15, we stand by our enrollment agreement. Photo test shoot copies were emailed to responsible party's email address we have on file last June 4,2015. Should they need another copy or update their contact information they can directly call our facility.Thank you.
Final Consumer Response /* (4200, 22, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This was an email sent on 10/30/2015 at 3:04 PM to Barbizon, we still do not have my daughter's headshot! Please see the communication sent below on 10/30/2015:
We never recieved [redacted]'s first set of headshots that we have requested numerous times. This was the makeover done on May 9, 2015. We were told that she could not graduate because she had missed classes and had to make them up. When I called the school to try to arrange making up the classes, we were told she could not attend them until payment was caught up. We are extremely disappointed with Barbizon. We also have been waiting to receive tickets to view tapings of shows at the studio, yet we have never recieved them, although other students have gotten the tickets to attend the tapings.
Barbizon has been very unprofessional, deceitful, and unethical.
[redacted]
Accordingly, I consider Barbizon has been in breach of our verbal and written contract. I expect a full refund of my deposit in a timely fashion. A copy of this email and the receipt confirmation will, be retained for future litigation should that become necessary, and will be provided to Revdex.com, to support the complaint to the State Attorney's Office for the state of California. I will be contacting them to investigate not only my complaint against Barbizon, but the many other similar complaints filed by other consumers.

Initial Business Response /* (1000, 6, 2015/05/21) */
The consumer should contact me directly - there is some confusion about who is the legal contact etc we want to protect the minor involved of course.
Thank you
[redacted]
XXX-XXX-XXXX
[redacted]@Barbizon.tv
Initial Consumer Rebuttal /*...

(3000, 8, 2015/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted everyone in the Barbizon office and the issue is about unauthorized transaction on my sister credit card, I have have contacted barbizon and got the run around I have talk to a [redacted] and other people in that office and I even got hungup on so I no longer wanna deal with this office directly, I just talk to someone name [redacted] in this office last week and im sure you are aware of everything that went on, [redacted] is my daughter I dont know how would you all get that confused when I had two children in barbizon, your school put unauthorized ttransactions on my sisters credit card and she wants her money put back on her card. Thank you
Final Business Response /* (4000, 10, 2015/05/27) */
I will continue to try and contact the consumer
I have researched the matters presented-there is not a refund due to the consumer for the Barbizon Training provided and taken. However there are some possible concessions that could be made to assist the consumer. I welcome the consumer to contact me directly so I can assist.
Also in the matter of Showcase- it is a different company- the Consumer will need to contact Showcase Staff directly- I am certain she has that information at this time.
Final Consumer Response /* (2000, 12, 2015/05/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got a call from [redacted] and she was very helpful and assisted me in getting me and my sisters refund back with no problem she even offered a scholar ship for my daughter and my daughter also can still enter the Hollywood showcase for free I am very satisfied with the outcome of this company, I had been talking to the wrong people all this time not knowing there's a civilized person in the building,thank you [redacted] your the best.

Complaint: [redacted]I am rejecting this response because: the classes are way more than a 10 to 1 ratio and they dont have a helper to assist with large classes my little girl felt like it was not fair to not get the attention people pay for I just want a refund of services that were never rendered to satisfactory...Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Our girls went through a lot of stress, when they found out they are not going to model, they cried for a long time and blamed us for not giving them a chance at modelling. 
We Spend $5,790 plus all the trips to seattle and at the end all we got are broken promises and upset, crying kids. We were told, that   modeling directors will be at the graduation in Seattle, not Hollywood CA, If I new, that we would have to pay another $20,000 to be seen by modeling directors,I would never agree to it and invest so much time and money for nothing. They need to be more clear on there advertisements and they need to stop scamming people.  
Even showcase director said, they did a horrible job. I want to get my money back. This whole thing was a scam. Sincerely,[redacted]

Initial Business Response /* (1000, 6, 2015/11/17) */
The consumer was already refunded
Thank you
Initial Consumer Rebuttal /* (2000, 8, 2015/11/18) */
Was refunded you 600.00.

Initial Business Response /* (1000, 5, 2015/11/10) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@barbizon.tv
According to our records/it appears that the consumer is not due a refund and it appears that the account may have a balance due. We need...

to have the consumer contact us directly so we may verify the student's name etc since we may be dealing with a minor/student- this should be done by having the consumer in this complaint contact us directly...
contact [redacted]@barbizon.tv via email or call XXX-XXX-XXXX to resolve concerns regarding this account.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company did don't give me a contract of the company cancellation policy. I had a right to be giving a contract. So I couldn't cancell class in the days company required? I as a customer deserve my rights too.
Final Business Response /* (4000, 9, 2015/11/17) */
Please be advised that there is a copy of a signed enrollment agreement on file for this consumer which clearly indicates that the consumer is not due a refund- in looking at the file I also see that an enrollment agreement copy was issued to this consumer and that the student attended classes. The consumer may contact our office at XXX-XXX-XXXX and speak with [redacted] in the Registrar's deparment for further assistance. The company is willing to work directly with the consumer to try and create a solution. Thank you