Barclays Center

My family attended the Strokes concert on 12/31/2019. We paid $379.20 for 4 tickets – Section 206, row 17 seats 9-12. We drove 8 hours from WV for the concert which was a Christmas present for our teenage children. We were aware the tickets were far from the stage. We did not know that the incline would be so steep, that there would be no speakers in the upper portion of the venue and that there would be no visible viewing screens. We could see nothing and only hear echoes. Immediately upon arriving, our 17 year old daughter lost her balance while trying to make it past someone to her seat, fell over the row 16 in front of us, hit the people in row 15 and then fell into the empty floor of row 16. This is directly a result of the narrow walkway and steep incline.

What started as a miserable experience got worse when an intoxicated person behind us threw up all over our entire family and seats midway through the concert. We were all covered in vomit – including our coats and our seats. As the intoxicated person was ushered through the crowded aisle, he continued to spew vomit all over the backs of our chairs and it coated the chairs and the floor all around us. My 15 year old son had just gone to the concession and all of the food he brought back, which was incredibly expensive, was covered in vomit and ruined. I realize that the Barclay Center cannot be held responsible for vomiting patrons. However, these are the things that were handled poorly by your establishment:

• We could not stay in the seats covered with vomit. We immediately left our seats to speak to the usher in our section. He informed us that he was too busy handling something more important and did not have time to deal with us. Apparently someone had just fallen and was bleeding. My children went to the bathroom to attempt to clean off some of the vomit and remove vomit covered clothes. At this point, they threw away inedible food.
• I continued to look for a Barclay Center employee to help us find another seat as we were missing the concert. I found the usher again who told us he couldn’t do anything for us. He couldn’t get seats cleaned or offer us another seat. We asked if he could contact someone who could help us and he said he had no way to contact anyone. He said he didn’t have a radio or a phone and was not allowed to leave his post. He said we would have to go to guest services.
• By this time, the kids were back and I was carrying an armload of vomit covered coats and shirts – the new shirts they purchased at the show ($40 times 3 =$120) also covered in vomit. We went to guest services and spoke to Claudette. She seemed like she wanted to help us, but she said there was nothing she could do and that we would have to speak to a supervisor. She called for a supervisor and we waited for him to show up. She said she had no idea where he was or when he would arrive. All the while, we are covered in vomit, lugging around clothes covered in vomit, and missing the show we paid $400 and drove hours to see.
• The supervisor finally shows up and quickly dismisses us to help someone who was ahead of us in line with a disability. He disappears for about twenty more minutes. During this time, I asked Claudette for a trash bag. She did not have one. She asked someone who was passing by and they said they’d have to check with someone else. Eventually someone brought us a trash bag. At this point, I am now carrying a large trash bag full of clothes covered in vomit. After complaining to Claudette about missing a huge portion of the show and the expense of the lost food, Claudette told us that the food vendor was a separate company but she would check on replacement. No one felt like eating anymore since we could only smell the vomit on our clothes. We asked for refund and they said they could only give more food.
• The supervisor came back and we asked if we could have different seats because we were missing the show. He said he could not give us other seats but that he could give us GA wristbands. He did not have wristbands and so he had to call someone else to request them. He left and was gone for another twenty minutes or so. Overall, We missed over an hour or the concert attempting to get other seats because ours was covered in vomit. With the GA bracelets, we did not have seats and had to stand for the remainder of the show at the back of the area because I was now toting a trash bag full of vomit covered clothes.
• We had purposely booked a hotel within walking distance to make it easy to get back and forth to the concert. Because our coats were covered in vomit, it was impossible for us to walk back to hotel in the cold weather. Unfamiliar with the subway and bus system and because it was around 1am when the concert was over, we had no choice but to take a Lyft. The Lyft ride was less than a mile but because of the surge prices, cost $40.

Your employees were unequipped to deal with this issue. They did not have the flexibility or resources to address what occurred. They did not have appropriate communication tools or staffing. It took over an hour for us to be relocated after we and our seats were coated in vomit. The first few employees we approached flat out refused to help us. We had to ask for compensation for lost food, which was denied. We had to ask for a trash bag when it was obvious I was overwhelmed with heaping armload of vomit covered clothes. My daughter was crying. We missed over an hour of the show. We are aware that we are not the only people in our immediate row/area to have suffered the same experience and many of them were also in the customer service line and witnessed the same issues.

I would like to receive a full refund for tickets ($379.20) and compensation for lost food and Lyft ride.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

At this time, I have been contacted directly by Barclays Center regarding complaint ID ***,:
and my complaint has been resolved with my item in question being replaced and mailed to meThanking you I advance
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Barclays Center has been resolvedThe Assistant Manager of Guest services contacted me directly too resolve this matterI was offered complimentary tickets to another event
(By clicking "OK", your complaint will be
closed as Resolved.)
Sincerely,
*** ***

On Saturday May 12, 2018, mother's day show at the Barclay Center was very disappointing. First hundreds of people had to wait in the rain to get in. Barclay had only 3 doors open for patrons to get in. The VIP was worst. The show started at 7 and the wait time to get in was 45 minutes. Barclay showed no regard for the people who paid for this concert. Mother's Day is special and they treated people like trash. Organization at the door needs to be reevaluated to ensure that people get in at a timely fashion and not everyone bunched up like cattle. I will think twice before I return again. Contact me at [email protected]

At this time, I have been contacted directly by Barclays Center regarding complaint ID [redacted], however my complaint has NOT been resolved...

because:
Mr. Paulemon (supervisor at Guest Services) has obtained the proof through the camera footage on the missing item in question. He has received from our end an online printout of missing item in order to reimburse us, but hasn't processed the payment as yet. This conversation occurred on November [redacted], with obtaining our email and mailing address to expedite the transaction. I called and left messages thereafter and no response or no confirmation of purchased item mailed. This whole ordeal has been way to long to resolve and it has been 22 days since I turned to the Revdex.com and still nothing has been resolved. This is unacceptable for a business this large and for a business designed to help consumers on their complaints.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

At this time, I have been contacted directly by Barclays Center regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Mr. Paulemon (supervisor at Guest Services) has obtained the proof through the camera footage on the missing item in question. He has received...

from our end an online printout of missing item in order to reimburse us, but hasn't processed the payment as yet. This conversation occurred on November [redacted], with obtaining our email and mailing address to expedite the transaction. I called and left messages thereafter and no response or no confirmation of purchased item mailed. This whole ordeal has been way to long to resolve and it has been 22 days since I turned to the Revdex.com and still nothing has been resolved. This is unacceptable for a business this large and for a business designed to help consumers on their complaints.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I am trying to reach Barclays Center in regard to the R&B show I attended on Feb, 17, 2018. I was very disappointed in the show sound system, the artist had to keep stopping to have them fix it, it came to a point were Mr. Brooke Payne Manger of BBD came on the stage and stop them from performing and said, Fix the sound and give these people what they paid for, I was so upset, after driving 4 hours in a storm, to get to the show, I bought 6 tickets at the price of $156 per ticket I really hope to here back from the Barclay ASAP, I can be reached at [email protected] I will be calling in the am to reach someone about this matter

Review: My family and I went to watch a Basketball Game on October **, and was told we have to check in our baby stroller into Guest Services, in which we complied. After retrieving our stroller at the end of the game, our plastic to protect our baby that was attached to the stroller was missing. We made a complaint to the manager Keisha F[redacted] and was told they will look at the cameras and resolve this matter in three days. It has been almost three weeks, we've spoken to two other managers, Paulemon and Stacey M[redacted], and was told they will look into the cameras as well and get back to us, and still no avail. We will like this matter looked into and be reimbursed for our plastic that was stolen under their care.Desired Settlement: This business responsibility is to look into matters that concern their checking in policy and resolve the situation at hand at a timely matter.

Consumer

Response:

At this time, I have been contacted directly by Barclays Center regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Mr. Paulemon (supervisor at Guest Services) has obtained the proof through the camera footage on the missing item in question. He has received from our end an online printout of missing item in order to reimburse us, but hasn't processed the payment as yet. This conversation occurred on November [redacted], with obtaining our email and mailing address to expedite the transaction. I called and left messages thereafter and no response or no confirmation of purchased item mailed. This whole ordeal has been way to long to resolve and it has been 22 days since I turned to the Revdex.com and still nothing has been resolved. This is unacceptable for a business this large and for a business designed to help consumers on their complaints.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Barclays Center regarding complaint ID [redacted],:

and my complaint has been resolved with my item in question being replaced and mailed to me. Thanking you I advance.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,