Response:The reseller requested a specific system and associated product from the Barco distributor, ***Within the *** ordering process, it is clearly noted that products from Barco Heatlhcare are not returnable to the manufacturer; since they are regulated by the FDA and classified as
Class Medical Device productsThe product was delivered to the designated location and subsequently opened and usedAs a healthcare products manufacturer, it is difficult for Barco to accept back opened and used equipment since used products cannot be resold as new since they are regulated by the FDAIn general, Barco does not market used equipment nor do we have an avenue to redistribute used equipmentIn this case it seems as if the reseller could have performed a better qualification of the customer needs before ordering and shipping or usage of the productBarco only recently received approval by the FDA for the Nio 5MP Color display product mentioned for exchangeBarco Healthcare, in good faith, will however authorize a one-time return of this used equipment in the original factory carton with a 15% restocking feeThe restock fee will help to defray the cost of service, reboxing and finding a source for used equipment at a substantial loss to BarcoThis fee will be charged by Barco to *** and the credit given to the reseller will be 15% less their original purchase price from Techdata, “the distributor”Barco reserves the right to charge additional restock fees once the product is received in the event that it is damaged, or physical external blemishes need to be repaired
Response:The reseller requested a specific system and associated product from the Barco distributor, ***Within the *** ordering process, it is clearly noted that products from Barco Heatlhcare are not returnable to the manufacturer; since they are regulated by the FDA and classified as
Class Medical Device productsThe product was delivered to the designated location and subsequently opened and usedAs a healthcare products manufacturer, it is difficult for Barco to accept back opened and used equipment since used products cannot be resold as new since they are regulated by the FDAIn general, Barco does not market used equipment nor do we have an avenue to redistribute used equipmentIn this case it seems as if the reseller could have performed a better qualification of the customer needs before ordering and shipping or usage of the productBarco only recently received approval by the FDA for the Nio 5MP Color display product mentioned for exchangeBarco Healthcare, in good faith, will however authorize a one-time return of this used equipment in the original factory carton with a 15% restocking feeThe restock fee will help to defray the cost of service, reboxing and finding a source for used equipment at a substantial loss to BarcoThis fee will be charged by Barco to *** and the credit given to the reseller will be 15% less their original purchase price from Techdata, “the distributor”Barco reserves the right to charge additional restock fees once the product is received in the event that it is damaged, or physical external blemishes need to be repaired