Customer was sent an... invoice date 1-*-15 Due Date 2-*-15 with note "YOUR ACCOUNT IS PAST DUE. PLEASE MAKE A PAYMENT IMMEDIATELY TO AVOID INTERRUPTION OF SERVICE" No payment was made. Customer was sent an invoice date 2-*-15 Due Date 3-*-15 with note "YOUR ACCOUNT IS PAST DUE. PLEASE MAKE A PAYMENT IMMEDIATELY TO AVOID INTERRUPTION OF SERVICE" Customer was sent an invoice date 3-*-15 Due Date 4-*-15 with note "YOUR ACCOUNT IS PAST DUE. PLEASE MAKE A PAYMENT IMMEDIATELY TO AVOID INTERRUPTION OF SERVICE" Customer was sent an invoice date 4-*-15 Due Date 5-*-15 with note "YOUR ACCOUNT IS PAST DUE. PLEASE MAKE A PAYMENT IMMEDIATELY TO AVOID INTERRUPTION OF SERVICE" Customer was called and left a voicemail on 4-**-15 to let them know the account was up for interruption the next day and to collect a payment. Customers service was suspended on 4-**-15. CUstomers line was disconnected on 4-**-**. Customer then called us on April [redacted] to make a payment on the account, in order for his lines to be re-instated, so that he could switch them to a cell phone provider. We let him know our policy, which is a 1 year contract, or to pay for the Re-instate fee. 5-*-15 Customer paid, including Re-instate fee. Line was Re-instated 3 business days after the payment, as the customer was informed, due to 5-1 being on a friday, re-instate due dated for 5-6. on 5-6 his line WAS re-instated as an RCF line, due to him porting his line out, and the order needed to COMPLETE before the port could be completed. If customer would have paid him bill more then once or twice a year, he would not have been put in this situation.
Revdex.com:At this time, I have not been contacted by Q TEL regarding complaint ID [redacted].Sincerely,[redacted] I am being contacted by a collection agency.
invoice date 1-*-15 Due
Date 2-*-15 with note "YOUR ACCOUNT IS PAST DUE. PLEASE MAKE A PAYMENT
IMMEDIATELY TO AVOID INTERRUPTION OF SERVICE" No payment was made.
Customer was sent an invoice date 2-*-15 Due Date 3-*-15 with note "YOUR ACCOUNT
IS PAST DUE. PLEASE MAKE A PAYMENT IMMEDIATELY TO AVOID INTERRUPTION OF
SERVICE"
Customer was sent an invoice date 3-*-15 Due Date 4-*-15 with note "YOUR
ACCOUNT IS PAST DUE. PLEASE MAKE A PAYMENT IMMEDIATELY TO AVOID INTERRUPTION OF
SERVICE"
Customer was sent an invoice date 4-*-15 Due Date 5-*-15 with note "YOUR
ACCOUNT IS PAST DUE. PLEASE MAKE A PAYMENT IMMEDIATELY TO AVOID INTERRUPTION OF
SERVICE"
Customer was called and left a voicemail on 4-**-15 to let them know the
account was up for interruption the next day and to collect a payment.
Customers service was suspended on 4-**-15. CUstomers line was disconnected on
4-**-**.
Customer then called us on April [redacted] to make a payment on the account, in
order for his lines to be re-instated, so that he could switch them to a cell
phone provider. We let him know our policy, which is a 1 year contract, or to
pay for the Re-instate fee. 5-*-15 Customer paid, including Re-instate fee.
Line was Re-instated 3 business days after the payment, as the customer was
informed, due to 5-1 being on a friday, re-instate due dated for 5-6. on 5-6
his line WAS re-instated as an RCF line, due to him porting his line out, and
the order needed to COMPLETE before the port could be completed.
If customer would have paid him bill more then once or twice a year, he would
not have been put in this situation.
Customer was sent an... invoice date 1-*-15 Due Date 2-*-15 with note "YOUR ACCOUNT IS PAST DUE. PLEASE MAKE A PAYMENT IMMEDIATELY TO AVOID INTERRUPTION OF SERVICE" No payment was made. Customer was sent an invoice date 2-*-15 Due Date 3-*-15 with note "YOUR ACCOUNT IS PAST DUE. PLEASE MAKE A PAYMENT IMMEDIATELY TO AVOID INTERRUPTION OF SERVICE" Customer was sent an invoice date 3-*-15 Due Date 4-*-15 with note "YOUR ACCOUNT IS PAST DUE. PLEASE MAKE A PAYMENT IMMEDIATELY TO AVOID INTERRUPTION OF SERVICE" Customer was sent an invoice date 4-*-15 Due Date 5-*-15 with note "YOUR ACCOUNT IS PAST DUE. PLEASE MAKE A PAYMENT IMMEDIATELY TO AVOID INTERRUPTION OF SERVICE" Customer was called and left a voicemail on 4-**-15 to let them know the account was up for interruption the next day and to collect a payment. Customers service was suspended on 4-**-15. CUstomers line was disconnected on 4-**-**. Customer then called us on April [redacted] to make a payment on the account, in order for his lines to be re-instated, so that he could switch them to a cell phone provider. We let him know our policy, which is a 1 year contract, or to pay for the Re-instate fee. 5-*-15 Customer paid, including Re-instate fee. Line was Re-instated 3 business days after the payment, as the customer was informed, due to 5-1 being on a friday, re-instate due dated for 5-6. on 5-6 his line WAS re-instated as an RCF line, due to him porting his line out, and the order needed to COMPLETE before the port could be completed. If customer would have paid him bill more then once or twice a year, he would not have been put in this situation.
Revdex.com:At this time, I have not been contacted by Qtel Solutions regarding complaint ID ***.Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Q TEL regarding complaint ID [redacted].Sincerely,[redacted] I am being contacted by a collection agency.
Customer was sent an...
invoice date 1-*-15 Due
Date 2-*-15 with note "YOUR ACCOUNT IS PAST DUE. PLEASE MAKE A PAYMENT
IMMEDIATELY TO AVOID INTERRUPTION OF SERVICE" No payment was made.
Customer was sent an invoice date 2-*-15 Due Date 3-*-15 with note "YOUR ACCOUNT
IS PAST DUE. PLEASE MAKE A PAYMENT IMMEDIATELY TO AVOID INTERRUPTION OF
SERVICE"
Customer was sent an invoice date 3-*-15 Due Date 4-*-15 with note "YOUR
ACCOUNT IS PAST DUE. PLEASE MAKE A PAYMENT IMMEDIATELY TO AVOID INTERRUPTION OF
SERVICE"
Customer was sent an invoice date 4-*-15 Due Date 5-*-15 with note "YOUR
ACCOUNT IS PAST DUE. PLEASE MAKE A PAYMENT IMMEDIATELY TO AVOID INTERRUPTION OF
SERVICE"
Customer was called and left a voicemail on 4-**-15 to let them know the
account was up for interruption the next day and to collect a payment.
Customers service was suspended on 4-**-15. CUstomers line was disconnected on
4-**-**.
Customer then called us on April [redacted] to make a payment on the account, in
order for his lines to be re-instated, so that he could switch them to a cell
phone provider. We let him know our policy, which is a 1 year contract, or to
pay for the Re-instate fee. 5-*-15 Customer paid, including Re-instate fee.
Line was Re-instated 3 business days after the payment, as the customer was
informed, due to 5-1 being on a friday, re-instate due dated for 5-6. on 5-6
his line WAS re-instated as an RCF line, due to him porting his line out, and
the order needed to COMPLETE before the port could be completed.
If customer would have paid him bill more then once or twice a year, he would
not have been put in this situation.