Barcodes Inc

We truly apologize for the delay and regret that this customer had to go through such lengths to get this resolved. We don't show any records of this customer contacting us to seek a resolution before this complaint. After making us aware of the situation, our sales manager [redacted] immediately...

jumped in and provided the customer a satisfactory outcome. We can now confirm that the customer has returned the items on the order and his card has been refunded.

Barcodes has been terrible to work with. We purchased 3 printers and they do not work out of the box. They refused to take a return and insisted we talk to support first. We spoke with support from Barcodes and the manufaturer for WEEKS with no resolution. Now, we've been fighting for MONTHS to get the printers returned. They still want the printers to go back to the manufacturer to check out. So, we sent them, but they still won't guarantee working printers or a refund.

Customer service has been horrible to work with. We've had to deal with a number of people who all respond quite slowly. They would not take a return within their return period and are now saying that we are outside of our return period. Of course, we are due to all the delays on their part. We still have no refund, no printers now and are out over $700.

Our company has had a horrible experience working with Barcodes inc. They sent us the 500 serialized giftcards we ordered with the SAME barcode on each and every card. It is the holiday season and we do not have gift cards that work to sell to our customers.

The manager, Gary [redacted] does not answer calls or respond to voicemail. It has been a very frustrating experience and I would not recommend this company to any business.

It has been more than a week and I still can not get an answer from them as to a proper solution.

I strongly advise to bring your business elsewhere.

[redacted]