Barcodes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAll monies have finally been refunded as previously agreed Sincerely, [redacted] ***

Good morning,Thank you for contacting usWe truly apologize for the multiple calls attempting to collect a debt that does not belong to youI've spoken with the head of our Accounting team who has assured me that your contact information has been removed from this account and we will not longer be contacting youPlease feel free to contact me directly at 312-***-***, should you require additional assistance.Thank you,Jeanneane [redacted]

Good morning Chris,While we can appreciate your concerns, our representatives here, and managers, have tried working with you to get the issues with your scanners resolvedAs a courtesy, we've sent prepaid shipping labels for you to return the items to us to evaluate the problems you were consistently havingAdditionally, also as a courtesy, there were a couple of occasions in which our repair fee was waived because our main concern was to ensure your devices were working properlyWe can provide documentation as to how we've tried to help you address the issues you continued to haveWe also have videos showing the scanners, and serial numbers, that were repaired and how they were in working condition before we shipped the items back to youWe are still willing to continue the relationship and do what we can to resolve your concernsAt this time, we are unable to offer a full refund for the services providedThank you,Jeanneane [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/09/03) */ Contact Name and Title: [redacted] VP Mktg Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @barcodesinc.com We apologize for the error that this customer experienced regarding unsubscribing from our email marketingThe error occurred due to a coding mistake in the email unsubscribe link which was corrected when it was brought to our attention We have also verified that this customer has been unsubscribed from our mailing listAgain, we sincerely apologize for the inconvenience Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/09/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you

Barcodes has been terrible to work with We purchased printers and they do not work out of the boxThey refused to take a return and insisted we talk to support firstWe spoke with support from Barcodes and the manufaturer for WEEKS with no resolutionNow, we've been fighting for MONTHS to get the printers returnedThey still want the printers to go back to the manufacturer to check outSo, we sent them, but they still won't guarantee working printers or a refund Customer service has been horrible to work withWe've had to deal with a number of people who all respond quite slowlyThey would not take a return within their return period and are now saying that we are outside of our return period Of course, we are due to all the delays on their partWe still have no refund, no printers now and are out over $

Our company has had a horrible experience working with Barcodes inc. They sent us the 500 serialized giftcards we ordered with the SAME barcode on each and every card. It is the holiday season and we do not have gift cards that work to sell to our customers. The manager, Gary [redacted] does not answer calls or respond to voicemail. It has been a very frustrating experience and I would not recommend this company to any business. It has been more than a week and I still can not get an answer from them as to a proper solution. I strongly advise to bring your business elsewhere. [redacted] ***

Initial Business Response / [redacted] (1000, 7, 2015/07/08) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] @barcodesinc.com We apologize for the miscommunication with the customer regarding this issueA hold for funds was placed on the customer's credit card as part of activity to process the customer's orderDue to some specific details of the customer's international location, we found that we were unable to process the transaction via credit card, and we canceled our credit card payment processing and requested that a bank wire transfer be arranged to complete paymentWhile no charge was ever made to the customer's credit card the bank hold did take a day or two to clearThis unfortunately is controlled by the credit card bank and not Barcode DiscountWe attempted to explain this to the customer although it appears that we were not successful in doing soOur subsequent attempts to contact the customer regarding this transaction were unsuccessfulNo actual billing ever occurred, and all holds should be released at this time

We truly apologize for the delay and regret that this customer had to go through such lengths to get this resolvedWe don't show any records of this customer contacting us to seek a resolution before this complaintAfter making us aware of the situation, our sales manager [redacted] immediately jumped in and provided the customer a satisfactory outcomeWe can now confirm that the customer has returned the items on the order and his card has been refunded