I am writing this in response to complaint [redacted] from [redacted] ***This customerpurchased eyewear in our store on 11/09/Our policy, which is stated on every signedinvoice and on signage at each desk, states: “Eyewear sales are considered final once paideither in full or partially and are nonrefundable.Exchanges may be made within daysprovided the product is in its original condition ”Mr [redacted] signed his invoice indicating that he read and accepted these termsRegardless of ourobvious lack of fault in this situation, we have approved a refund for [redacted] , who has yet tocontact the original store for his refund to be processedIf this customer would like his moneyreturned he needs to come into the store so his charge card can be credited.We consider this matter to be resolved pending the customer following through on acceptanceof our offer to meet his demands.Sincerely,Adam S*Director of Retail OperationsEyetique Corp
I am writing this in response to complaint [redacted] from [redacted] ***This customerpurchased eyewear in our store on 11/09/Our policy, which is stated on every signedinvoice and on signage at each desk, states: “Eyewear sales are considered final once paideither in full or partially and are nonrefundable.Exchanges may be made within daysprovided the product is in its original condition ”Mr [redacted] signed his invoice indicating that he read and accepted these termsRegardless of ourobvious lack of fault in this situation, we have approved a refund for [redacted] , who has yet tocontact the original store for his refund to be processedIf this customer would like his moneyreturned he needs to come into the store so his charge card can be credited.We consider this matter to be resolved pending the customer following through on acceptanceof our offer to meet his demands.Sincerely,Adam S
*Director of Retail OperationsEyetique Corp