BARE Associates International

For the [redacted] complaint, the project manager states, “The shopper had submitted an illegible receipt and did not submit a clear copy until after the deadlineThe shopper was sent an email from one of the editors which I have included below 3/16/14—Please resubmit your receipt—it is too blurry and we can't read it You may email it, or fax it to ###-###-#### Please do so by 3pm Thank you!” The shopper sent several emails after the report was excluded stating that she did not receive any email regarding the receipt not being readable The project manager responded to let her know that at the top of page 3, the Scenario B guidelines state, “Receipts are required and must be CLEAR or we cannot use your shop.” (The shop guidelines have been attached to this email for review by the Revdex.com They are provided to the shopper prior to their completing their evaluations.) It is the shopper’s responsibility to make sure that any provided documentation is clear They are also encouraged to check their Shopper Log daily to mitigate any circumstances under which they might not receive emails regarding shop issues The project manager also to let her know that when reports are excluded we cannot use the information and cannot send the reports to the client, and therefore BARE is not paid for those evaluations When a report is excluded, we are required to find another shopper to complete the evaluation and report successfully

We have spoken with the complainant and were able to come to a mutual agreement on how to handle this issue We are both satisfied and this complaint should be closed