RV Master Techs, LLC [redacted] [redacted] To: Revdex.com C/c [redacted] ***Imagine my surprise when I received this complaint On April 4, Mrand Mrs [redacted] arrived at the lot of RV Master Techs It was just before closing and they brought in a fifth wheel in less than perfect condition They had a tough situation going on so we plugged in the unit, so the cats inside would not die Two days later our service writer Holly called the ***’s to remind them to come and feed the cats After the cat episode, Mrs [redacted] called, screaming at us to fix her unit Please keep in mind they arrived during the busiest part of the season without an appointment Just a note with an appointment, during the spring is typically booked out four to five weeks in advance After Mrs [redacted] screamed at employees I told the ***’s to take their unit elsewhere to have work done Mr [redacted] called and apologized and said that he would be the contact and all would be good.When we did start work on this unit, we had to make arrangements to rent a storage unit and have it delivered to the lot My techs refused to enter the unit (due to the clutter, trash and filth) without rubber gloves and masks The masks were necessary due the large amount of feces on the floor After we had removed the clutter, debris and garbage we diagnosed the unit When RV Master Techs called the warranty company and the warranty the ***’s had would not cover anything due to a “paperwork issue” We spent several weeks (many hours over several weeks) helping the ***’s fix their paperwork issue with the dealer that had sold them the unit After the unit was fixed we called the ***’s with their bill The ***’s did not have the money The ***’s decided to leave the unit here and send us payments The last payment was received on February of Please understand this payment arrangement was not set up by RV Master Techs, it is the choice we were given by the ***’s So the money we had out in labor, parts and storage was spread out over a month period without our permission To top it off, we felt bad for them and never charged them for storage for the months they were here The repair order they signed states they would owe $a day after the unit was finished.In regards to the power cord At RV Master Techs we use our own cords, in order to prevent lost cords from happening Not to mention the fact “My technicians never would have found the cord in the customer’s cabinet (See pictures)In regards to the cover on the air conditioner We are not responsible for the weather on something that happens to a unit on the lot due to weather We definitely are not responsible for something left here for almost a year In regards to the wedding ring This is the first I have ever heard of this accusationWe work on super Hi-line vehicles and have never had this issue Our clients trust us with all of their belongings because we are always looking out for their best interestWe did not take a ring and resent the fact we are being accused Please take a look at the photos of this unit When Mr [redacted] called accusing us of taking his cord, he was less than polite to the girls on the phone I called him back and listened to his story I offered him $because he said he was out of money Never did I say it was our fault I even looked up places on the internet that he may be able to find oneI wish them the best, but I have no intentions of paying for things that we did not take.Thank you,Eric I***Owner
The power cord WAS there as we had the unit plugged in prior to bringing it inWe also called RV MASTER tech to see if it was alright to bring in the unit so close to closing Eric, the person I talked to, said it was fine but to hurryThe cat issue, the cats were only in the unit for three days while I was in orientation No one had to call us to feed the cats as it was a givenWe also explained that we did not have the $for payment and was it alright to make payments as I was paid weeklyHolly talked with Eric and they told us it would be fineAs for the ringIt was there when we left the unit and not there when we picked it upThe a/c cover: RV master tech said they would send us a new one to the address we had on fileAfter inspection of the unit, we also noticed our safe had been ruled thruAs well as the antenna handle was not fixed after they said they would
The ***'s brought in a fifth wheel a year ago Right now this customer is accusing our shop of steeling their power cord, a ring, loosing their A/C cover and rummaging through their safe These accusations are false We already had to wait a year to be paid for this job We did not work out payment arrangements nor did we agree to payment arrangements The customer just decided to put them on payment arrangements I'm sorry the customer is missing their cord, but we don't have it We use our own cords and if you look at the pictures of the condition of this unit, you will understand we probably could not have found the cord if we wanted In regards to the cats Even though we called them, the ***'s were in orientation, so Holly gave the cats food and water at the door Please understand we go way out of our way for people, but these accusations are simply false At this point, we have done what we are going to for the ***'s RVMT waited for months to be paid The customer approved the work and than informed us he did not have the money This customer is not being truthful and
RV Master Techs, LLC [redacted] [redacted] To: Revdex.com C/c [redacted] ***Imagine my surprise when I received this complaint On April 4, Mrand Mrs [redacted] arrived at the lot of RV Master Techs It was just before closing and they brought in a fifth wheel in less than perfect condition They had a tough situation going on so we plugged in the unit, so the cats inside would not die Two days later our service writer Holly called the ***’s to remind them to come and feed the cats After the cat episode, Mrs [redacted] called, screaming at us to fix her unit Please keep in mind they arrived during the busiest part of the season without an appointment Just a note with an appointment, during the spring is typically booked out four to five weeks in advance After Mrs [redacted] screamed at employees I told the ***’s to take their unit elsewhere to have work done Mr [redacted] called and apologized and said that he would be the contact and all would be good.When we did start work on this unit, we had to make arrangements to rent a storage unit and have it delivered to the lot My techs refused to enter the unit (due to the clutter, trash and filth) without rubber gloves and masks The masks were necessary due the large amount of feces on the floor After we had removed the clutter, debris and garbage we diagnosed the unit When RV Master Techs called the warranty company and the warranty the ***’s had would not cover anything due to a “paperwork issue” We spent several weeks (many hours over several weeks) helping the ***’s fix their paperwork issue with the dealer that had sold them the unit After the unit was fixed we called the ***’s with their bill The ***’s did not have the money The ***’s decided to leave the unit here and send us payments The last payment was received on February of Please understand this payment arrangement was not set up by RV Master Techs, it is the choice we were given by the ***’s So the money we had out in labor, parts and storage was spread out over a month period without our permission To top it off, we felt bad for them and never charged them for storage for the months they were here The repair order they signed states they would owe $a day after the unit was finished.In regards to the power cord At RV Master Techs we use our own cords, in order to prevent lost cords from happening Not to mention the fact “My technicians never would have found the cord in the customer’s cabinet (See pictures)In regards to the cover on the air conditioner We are not responsible for the weather on something that happens to a unit on the lot due to weather We definitely are not responsible for something left here for almost a year In regards to the wedding ring This is the first I have ever heard of this accusationWe work on super Hi-line vehicles and have never had this issue Our clients trust us with all of their belongings because we are always looking out for their best interestWe did not take a ring and resent the fact we are being accused Please take a look at the photos of this unit When Mr [redacted] called accusing us of taking his cord, he was less than polite to the girls on the phone I called him back and listened to his story I offered him $because he said he was out of money Never did I say it was our fault I even looked up places on the internet that he may be able to find oneI wish them the best, but I have no intentions of paying for things that we did not take.Thank you,Eric I***Owner
The power cord WAS there as we had the unit plugged in prior to bringing it inWe also called RV MASTER tech to see if it was alright to bring in the unit so close to closing Eric, the person I talked to, said it was fine but to hurryThe cat issue, the cats were only in the unit for three days while I was in orientation No one had to call us to feed the cats as it was a givenWe also explained that we did not have the $for payment and was it alright to make payments as I was paid weeklyHolly talked with Eric and they told us it would be fineAs for the ringIt was there when we left the unit and not there when we picked it upThe a/c cover: RV master tech said they would send us a new one to the address we had on fileAfter inspection of the unit, we also noticed our safe had been ruled thruAs well as the antenna handle was not fixed after they said they would
The ***'s brought in a fifth wheel a year ago Right now this customer is accusing our shop of steeling their power cord, a ring, loosing their A/C cover and rummaging through their safe These accusations are false We already had to wait a year to be paid for this job We did not work out payment arrangements nor did we agree to payment arrangements The customer just decided to put them on payment arrangements I'm sorry the customer is missing their cord, but we don't have it We use our own cords and if you look at the pictures of the condition of this unit, you will understand we probably could not have found the cord if we wanted In regards to the cats Even though we called them, the ***'s were in orientation, so Holly gave the cats food and water at the door Please understand we go way out of our way for people, but these accusations are simply false At this point, we have done what we are going to for the ***'s RVMT waited for months to be paid The customer approved the work and than informed us he did not have the money This customer is not being truthful and