Barefoot 30A Vacation Rentals Reviews (%countItem)
Barefoot 30A Vacation Rentals Rating
Address: 10343 E Cnty Highway 30A, Seacrest, Florida, United States, 32413-6142
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WHY the money was charged and WHO has it. I would like the money to be refunded back to my cc.
The owner agreed to provide a credit toward a future stay. We cancelled due to Covid concerns and he has now refused to refund or rebook.
We booked the rental unit on short notice after a cruise was cancelled due to COVID concerns. Approximately 1 day before we were to arrive, Seaside announced they were closing their beaches and we had heard Rosemary would be closing businesses and the beach the Sunday we were to leave. Given the governmental restrictions and advice to not travel, we chose to follow that directive. We notified Mr. at Barefoot Vacation Rentals by email and he advised he would not cancel the reservation. Following an email exchange, he advised in writing that the best he could do was offer a credit toward a future visit in 2020.
I advised Mr. we would first try the chargeback process through our credit card company as these were extreme circumstances and while travel was allowed, it was highly discouraged due to COVID. Our credit card company ruled in favor of Mr. and Barefoot Vacations. I then tried to contact Mr. twice by email and twice by telephone asking for him to call to set a date. I asked for the first weekend in February of 2021. We cannot travel in the Fall or early winter of 2020 due to our daughter playing college soccer. This should also be one of the least busy times of the year for this area. I assumed this would not be an issue. After the second voicemail that I left, I received finally received an email advising that they considered the matter closed since the credit card company ruled in their favor.
I have copies of the emails and can provide those if that would be beneficial.
At this time, I would like a refund because I am not sure the relationship would allow for a smooth and peaceful visit. However, if that is not an option, we are still agreeable to a credit toward a future visit as he indicated initially. His offer of a credit said nothing about being rescinded in the event of the chargeback challenge, if that is a term.
The property rented by Mr. is not located in Seaside. Mr. made no inquiry into any covid concerns prior to booking the house.
Guest booked home on 3/13/2020 using a 3rd party booking platform. Any issues with COVID-19 were known at the time of booking. Guest was provided an opportunity to purchase travel insurance at time of booking. Guest willfully chose not to purchase travel insurance. Guest reservation was for arrival on 3/18 with a departure of 10:00 am on 3/21/2020. All amenities, restaurants and beaches were open at the reservation location for these dates. We were 100% booked at all properties we manage for the dates above guest with no other guest cancellations. There would have been no impact to the guest stay. The home was prepared and ready for guest to check in; however, guest did not show. Had we known the guest was not going to show up, we had 3 other guest on a waiting list wanting a rental instead the home sat empty for those 3 days limiting options of providing a full refund.
The guest sent an email at 12:30 PM on 3/18 advising he was not checking in that day. We read and responded to his email at 3:57 PM, letting him know that we had prepared the house for his arrival.
We attempted to work with guest, even though he had defaulted on his reservation. On 3/18, we offered an opportunity to choose future dates within the 2020 calendar year. The applicable price for the future dates would be applied to his reservation which could result in either a refund of the price difference or additional charges to his invoice. We asked for him to confirm and include the dates of his liking. On 3/20, guest advised that instead of accepting our offer, he was going to file a chargeback with his credit card company. The chargeback resulted in additional charges to our company and requires time to prepare the response. After providing the credit card company with documentation with this guest, the credit card company ruled in our favor and the case was closed.
On May 8, the guest contacted us stating that he guessed he was left with the option of using the credit that we had offered and asked if we could extend the dates to February 2021 because of his daughter's college soccer schedule. The offer we had extended was no longer valid as the guest had willingly chosen to not accept our offer. He had chosen a different route by filing a chargeback against our company to try and obtain the full funds. He has now gone further by submitting a Revdex.com review when if he had worked with us, we could have reached an amicable solution.
The COVID-19 Pandemic has been a very trying time on everyone. We have literally worked around the clock to handle an unprecedented number of calls and guests and to provide the best solutions possible. We are thankful for all of the guest who have returned our goodwill and who continue to support our small business and lift us up each day.
(The consumer indicated he/she DID NOT accept the response from the business.)
We do agree with Mr. that these are trying times and his timeline is accurate. There is no dispute there. I don't disagree with any of that. I do disagree on what was known and not known at the time of booking. That is right when the pandemic was hitting and conditions were changing daily, if not hourly. Yes, we were not staying in Seaside, never said we were. I only mentioned Seaside because that is the largest beach in the area and they announced they were closing based on conditions and recommendations of the government. It only would follow that other beaches and stores would be closing as well, and they did. It is obvious Rosemary Beach and a few other smaller communities remained open, despite the warnings of the government, to take advantage of Spring Break rentals. They formally closed on what would have been our last day. Again, with the government recommending no one travel, it was not forbidden but it was highly recommended, except for emergencies, we did the responsible thing and called off our vacation, which is the last thing we wanted. In fact, the State of Florida imposed quarantine restrictions on Louisiana residents shortly thereafter. We did communicate with Mr. before and after cancelling and all of his explanation is correct. However, he never mentioned that the offer of a credit would be rescinded, even after I emailed him to say that we would be attempting to get a refund through the chargeback system. After our claim was denied, I texted (twice I think), left a voicemail, and sent 2 emails advising of dates we would like to use his rental. Unfortunately, they are in February of 2021 because our Fall is booked with college soccer for our daughter. Further, the dates are the first weekend in February which is not during prime time of any sort for the area. He finally emailed back advising the matter was closed and never responded when I asked him to confirm that his offer of a credit was rescinded. I was left with no choice but to file a complaint with the Revdex.com. I have been vacationing for 10 years on 30A and have always had positive experiences, until now. The Jolly Roger looks like a beautiful facility and we would still like the opportunity to stay there.
The guest selected dates not effected by covid, closures or bans on rentals five days prior to his arrival date. The guest did not see a need to purchase travel insurance or the need to contact me prior to his arrival to verify conditions. An email notification around midday of his arrival date indicating he would not be traveling is all I received. Our rental agreement clearly outlines the cancellation policy. An exception was offered to the guest which he did not find beneficial. The guest filed a chargeback which cost me additional time and money to answer which was ruled in my favor. By the terms of the rental agreement I have fulfilled my obligation in this matter.
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you, Revdex.com. While I do not agree with this non-resolution I am obviously left with no other options and Mr. may bask in his victory.
Actually ZERO stars. Wish I would have looked here before I booked through "Barefoot Vacation Rentals, LLC". Don't do it. We booked Goodnight Moon in Grayton Beach, Florida. $1600 total cost. We were under mandatory evacuation in the Fall 2019 because of devastating fires in Northern California. Airports were closed. Hotels were completely booked with most of the Bay Area and Northern CA under mandatory evacuations. Fires were surrounding our town. Our dog sitter was living out of her car, our dogs were with us in a hotel. Overall, it was a 2 week nightmare. There was no way, we could get to Florida on vacation! I immediately contacted Barefoot - emailed and called and explained what was going on and I didn't think we were going to be able to come to Florida. No response. Finally, after calling daily, he responded by email after 2 weeks. I asked if we could reschedule at another time. He said yes and I replied with some other times. I emailed a couple more times with no response. No compassion, no caring, no integrity. Good luck to him and to Goodnight Moon for choosing greed over compassion.
I don't recall the details on this reservation nor am I able to locate any written documentation other than a cancellation of the reservation. I am contacting the guest to offer a resolution.
I too am very disappointed in how Barefoot is handling the COVID-19 situation. We booked a property for our family for a wedding in Alys beach and the beach was closed so the wedding was canceled. Through repeated contact, they would not issue a full refund due to the wedding cancelation. They gave an offer of 24 hours to decide if I wanted to cancel with a 25% fee + reservation fee. The refund would have been $1035.12 of the original price of $2403.48. They were going to keep 43% of the original amount. The wedding was a destination wedding with over 100+ guests. All received a full refund from other rental companies. It is such a shame Barefoot Vacations decided to conduct business this way in such a sad time!
I'm very disappointed your wedding was canceled as I understand that has to be very frustrating. We have no properties in Alys Beach nor association with any wedding provider. We did attempt to work with the guest including what the guest mentioned except the refund offer was higher, we offered to move dates of stay and we offered a potential full refund if the guest would wait until the we had more information. The guest refused all offers, canceled their stay and then began attacking our company. We were willing to modify our rental agreement and work with the guest but the guest refused all offers. As of 4/20/20 we have refunded more than $700,000 to guest and have moved several other guest reservations to future dates of their choosing. We are not perfect but we try to work with guest during this difficult time. During this time of unprecedented circumstances it helpful to have customers and businesses to work together to achieve what benefits both parties. We try to accomplish this but some cases are more difficult than others.
The business response is categorically wrong. I was never offered a higher refund, an offer to move dates of stay or a full refund at any point. The true response from the company is listed below that I received in an email, as you can see, I was never offered what the business is saying. I also had a telephone conversation and was told verbatim the same story. The company never reached out to me, each time I had to reach out to them. I was given a threatening 24-hour window to decide whether or not to take a partial refund. That is why I felt I had no other recourse but to move on. It was a terrible business mistake with the first offer but they have made it even worse by trying to lie out of the situation. I noticed you said you have refunded but did not mention full refunds. Please read the correspondence from the business below.
Good afternoon ***,
Our standard cancellation policy is still in effect, but the owner of this property has decided to offer guests who are concerned with travel during this time a one-time cancellation option outside of our standard rental contract.
For guests who did not purchase travel insurance with reservations between March - April; we are offering a one-time option to cancel your reservation for only a 25% cancellation fee + the reservation fee instead of losing your entire rental amount.
In order to take advantage, please let us know if you wish to cancel within 24 hours of this email. After 24 hours we will not be able to issue any refunds to guests.
Please let us know if you have any questions. Thank you!
***
Property Manager
Barefoot Vacation Rentals, LLC
***
***
***@barefoot-30a.com
barefoot-30a.com
The numbers quoted as to the refund offer are wrong. The actual offered refund was higher. We have provided many full refunds. Because the information and circumstances continued to change (and still are) so have our policies. We asked that guest be patient and wait for developments so as to allow us to make decisions as the situation changed. Had the guest simply waited I'm certain the offer would have been satisfactory.
Very disappointed in how Barefoot is handling the COVID-19 situation. We booked a property to house my Bride's mother for our upcoming wedding, which is now canceled. Through repeated contact, they will not issue a full refund due to the wedding cancelation. The response we received was that the beaches should be open again by mid-April; not a factor in our cancelation. As a military family, we do not have the longevity to use a credit or ability to waste money on services not rendered. Expected more from the local business.
I regret your wedding was canceled and I regret the issues caused by Covid19. Our rental agreement does not provide for refunds for cancellations within 90 days for any reason. We do suggest at booking that guest purchase trip insurance to cover reimbursement should unforeseen events occur which would result in an unexpected cancellation. Due to covid19 we have made exceptions to our rental agreement to provide refunds to our guest effected by the complications caused by the virus. Unfortunately the economic impact has effected our guest, homeowners, vendors, suppliers, cleaners and employees. In your case a refund was provided less a cancellation fee.
Booked a very nice condo at The Villas at Santa Rosa Beach through VRBO with Barefoot Vacations & *** Pool. The location and condo itself was excellent, but the property management from Barefoot was inadequate. Upon arrival we found one of the bathrooms had been left dirty; there was sand in the bedding indicating that the bedding had not been changed; there was sand all over the floors and they were so dirty that our feet would get black when we walked around barefoot! Jared was basically unresponsive through most of my communications - I think once I raised issues and wanted a resolution, *** became non-responsive. The dishwasher was broken, which the cleaning crew should have picked up on, and had to be replaced during our stay. We have requested a refund of the cleaning fee from both Barefoot Vacation and VRBO. *** has not responded to me or Barefoot on this issue. His response was to leave an untruthful review about us on the VRBO website!! Barefoot is doing a ***-poor job for the property owner they are managing for. At this point, I would not recommend doing any business with Barefoot Vacations as they do not seem to practice good customer service!
I regret your experience was not to your expectations. Your experience at the property is vastly different from others who have stayed with us at the same property. We attempted to resolve your issues. We brought additional hangers to the unit. All bedding was changed prior to your arrival. Dishwasher was repaired as soon as you reported the problem.When we stopped by to repair the dishwasher there was no mention of the issues you found with the floors or bathroom. We however were not able to accommodate your request for an early check in which appears to be the catalyst regarding this matter. I never review guest on VRBO but after your continued barrage of attacks I did take the opportunity to warn others of my side of the experience and that I would not rent to this guest again. I hope you are able to find a suitable property and management company for your next trip to the beach.
First, our experience seems to be similar to the other Revdex.com reviewers here. Second, I did communicate to you via the VRBO website and direct text messaging about the cleanliness issues. You offered to send a cleaning crew, which I accepted, but no cleaning crew ever came. Third, I never asked for early check-in; you have us confused with someone else. Lastly, if you had any sense of how to properly communicate with your customers and any inkling of how to provide good customer service, then I would not have had to press you for any semblance of feedback. It is a sad statement about your business practices that your customers have to resort to the Revdex.com website reviews to get any feedback from you. Trust me: we will NEVER rent from Barefoot Vacations in the future. Good luck to you. (You still owe me a refund of the housekeeping fee.....)
I wish you had a better experience. We attempted to accommodate you. The majority of our guest have a much different experience.
Arrived yesterday! Very disappointing. Dirty, no response from Jared. Cockroaches! *** Summer Place Lane, Santa Rosa Beach, FL.
I regret your disappointment in the house. Unfortunately, while you did book the house with us the house has sold and the new homeowner selected a different management company. We are no longer managing the house. There should be contact information at the house for the new management company and you should direct your concerns to that company for resolution.
You took our money and made the reservation. If you were a professional business person that cared about YOUR customers, you would have made sure to have the property in an acceptable condition and responded when I was told to contact YOU if their were issues. I was told your management company was the one who was suppose to clean the house. Do you not understand that it is your name and company that I was a customer of. You failed us miserably and I will NEVER book with Barefoot-30A again. Nor will I recommend it to my customers. I am a travel counselor and send many people this way. As of now this property and Barefoot-30A will be avoided.
Hi Chtristina,
I no longer have access to the house. I am no longer authorized to enter the property. The house was cleaned on Saturday by the same cleaner who has taken care of the house all year. I have had zero complaints for this cleaner. The new management company handled the inspection and reported no cleaning issues. I regret we did not meet your expectations. Any issues during your stay should be directed to the current management company. This information has been provided to your previously. You're welcome to continue to post complaints on Revdex.com if that provides some level of satisfaction. Should you return to the area in the future I hope you are able to find suitable management company and property which meets your needs and expectations. Thank you.
There was no info regarding new management sent to me at any time! Until I left a complaint on the Revdex.com, then the new management contacted me. You need to take responsibility and even reimburse for cleaning fees we were charged. The new management sent their cleaning crew to sweep and mop all the floors. They were filthy! Btw....there is no way your cleaning crew could clean a large condo in 45 minutes.
***
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I regret your experience was not flawless. While I wish the floors were cleaned to your satisfaction upon your arrival the process worked as it should have. You found an issue and that issue was resolved. As information, our cleaner spent more than 45 minutes at the house.
Renters beware!!! Drove 10 hours with 3 children expecting nice lodging as per description. WRONG! Only to find out the said description was Maids quarters above garage! Less than 300 sqft for a family of 5! Contacted management to express our dismay and that we could not physically occupy such a small space as we were told that we were renting a private cottage home NOT someones atic! Management was rud and unsympathetic and refused to refund us so that my family and I could find suitable accomodations during peak season!!! Save yourselves the greif and seek alternative accomodations. They are liars and extremely dishonest. Please check out their low ratings.
Business reviews can often be one sided and inaccurate. In this case the wife made the reservation without input from the husband (a.k.a the reviewer). The house is accurately listed on VRBO as to size, description and the exact number of people the house will sleep. The reservation showed a total of two people would occupy the house. Not five. Had five people been shown on the reservation we would have rejected the reservation. The one accurate statement made in the review is we did not offer or issue a refund. By the terms of the rental agreement the guest was in violation of the agreement. We would have been within our legal right to evict the guest without refunding payment. We allowed the guest to stay in the house for the term of his stay. We have nothing to gain by lying or being dishonest. PLEASE if you rent a vacation home with us or anyone else in the area, READ the description of the property, DISCUSS the property with all adult members of your group or family prior to booking.
I used Barefoot Vacations to secure housing after the recent hurricane. My home was destroyed. Barefoot Vacations helped me find a home for my family and was very helpful with the rate and flexible with making changes to our scheduled stay. They are typically a great vacation rental provider but provided great service for my non-typical long term situation. The property managers and the maintenance staff were outstanding and helpful. Highly recommended company.
It's just really sad that this company.. actually ONE GUY - Jared *** - is such a joke. and a criminal. ***
ded" but when you're coming to the beach in November for Thanksgiving.. family + food + football on TV are our priorities! When your listing shows an outdoor seating area with a TV... people just might book it for that very reason. Crazy. I know.
Be sure to read ALL of the reviews and even more importantly... Make sure you read the company responses to all of the 1 star reviews. You'll see a pattern.. that is his only way to defend his ridiculous self.
I can guarantee you these people did not come on here to write a fake review. He will easily say MY name was never on a reservation either.. because it wasn't. My mom booked it. ;-)
Be aware that the place you book will not actually be how it appears in the listing pictures. And when you call about it.. Jared will not help you.. but instead call your requests "*** RETARTED" and then proceed to hang up on you as he shouts "BYE ***!" I have these calls recorded so not sure how he will deny this one. But I'm sure he will try. He will probably also say my request about the outdoor tv is what was so "*** r
Again, he will try to argue this and say the property actually is as advertised and the furniture in the pictures is there. I just want to point out that the outdoor TV is not. He claims it is because the heated pool is now there... It's not hard to take down/update a picture. I do it regularly for my vacation rentals. So again, don't expect your property to be as advertised in the pictures.
There are plenty of other great rental companies to use around 30a! Trust me.. several came to our aid when he cancelled our reservation at 1:15 in the morning with my parents still there!
Just to name a few:
*** 30a*** -AMAZING!! They found us a same day booking and reached out to the owners to ask if they would allow our pets since we were "stranded travelers" - per the VRBO lady.
I regret your stay was not what you expected. Originally there was a TV on a wall on the back porch. The wall was removed when the swimming pool was built. The picture of the TV on the porch was not removed prior to your booking. This was an oversight on my part and not an intended to mislead you or anyone else. Should anyone have questions about this review please feel free to contact me to discuss - XXX XXX XXXX.
I used this company for our beach trip reservations. I found the property manager to be very helpful with accommodations and even helped us get into the house a little early. Property manager answered questions on area and helped provide recommendation on bike rental company (Jongle Beach). I could them very helpful and would use them again.
Barefoot Vacations cancelled our stay in Rosemary Beach. They have kept 1/2 of the rental fee and will not respond to emails or phone calls.
We rented a carriage house in Rosemary Beach through VRBO for July 18-22. The reservation was made in February. In April we realized we may need to change the dates for our stay called Barefoot Vacation Rentals (the property management company) to see if they had anything available. They said no. Because we were just passed the 90 day mark for a refund I asked if Barefoot could ask the property owners if they would consider a refund so we could book the something else at another time. I explicitly said we could not afford not to be refunded so if the owners wouldn't refund us our money we DID NOT want to cancel and we would make the original reservation work. I said this many, many times. Barefoot Vacation Rentals said they would ask the owners and get back to me. A few days later I received an email saying the owners wouldn't refund the money. Because I had explicitly said we did not want to cancel if we couldn't get a refund I knew we still had our reservation. On July 1st I called and emailed Barefoot Vacations to ask for information regarding checking in and staying at the carriage house. I received an email saying I had canceled the vacation May 1st per Barefoot Vacation Rentals records. I explicitly DID NOT cancel the stay. Since July 1, 2018 my husband and I have repeatedly reached out to Barefoot Vacation Rentals through emails and phone calls and have received no response. In February we paid for 1/2 of our stay and Barefoot Vacation has not returned our money. They have rented out the property to new guests and are not honoring our signed rental agreement. VRBO has refunded our service fee because they understood Barefoot Vacation Rentals was in the wrong.
We are owed 1/2 the rental fee and would like our money back immediately.
This person cancelled their reservation on 5/1/18 (3 months after reservation was made) via phone. They were informed of our cancellation policy which does not allow for refunds for cancellations made this close to the arrival date. One week prior to their original scheduled arrival they claim they did not cancel even though we had detailed notes of multiple phone calls from them regarding their desire to cancel and email confirmation of the cancellation.
Contractually this person was not owed any refund, but we did refund their deposit in effort to resolve this matter.
I was overcharged for a vacation rental
I rented a vacation home from this company for an upcoming stay. The total fee was $6082.80. On May 26th, I paid the first half of $3042.15 per the rental agreement. Today, 9/6/17, I was charged $3107.64 for the second half of the rental, which is actually more than what was owed. Also today I was charged $2000.00 by the same company. The only thing I can get out of them is that they tried to charge me and my bank declined the draft saying NSF, which is not true. I contacted my bank, they paid the $3107.64, but declined the other amounts that made me overdrawn. I have called the company and left a message, no return call. I used their online chat service, and the agent keeps ending the conversation with me, essentially the same as hanging up on me. Now I sit here with an overdrawn bank account and no access to any funds at all due to their error. And the only response I get is that a 3rd party does their processing and that it's my bank's fault, which is not true.
I'd like a refund of the amount I was overcharged plus the overdraft fees I've had to pay to my bank. In the future, a professional business might want to return the phone call of one of their consumers and not "hang up" on them during a live chat session on their website. As I type this, they have disabled that feature on their website. I conducted myself in a civilized manner, I would expect a business that I am paying to do the same.
I have finally received communication from the merchant and we have reached a suitable resolution.