Barefoot Lawns

I would like to start off by saying that this account has been marked as paid in full, interest was written off as was the agreement per [redacted] our Account Manager, and the account cancelled so she will not receive any further contact from usShe originally contacted us last year to do a sprinkler repair and while we were there performing that service, asked for a quote to spray her flower bedsShe was quoted $to spray all the flower beds, she agreed to that price/service so they were sprayed on July 1, We do not have written contracts and therefore on all paperwork (ie invoices and statements) it clearly states "For your convenience, service continues from season to seasonFor a change in service, please call our office"We never received a call stating that she did not want her flower beds sprayed again so the service was renewedThe technician called her on March 17th, the day before the service was scheduled to be done, to let her know we would be out the following day and left a messageThe following day, upon arriving at the property to perform the service, knocked on the door before anything was done, to let her know we were there, but there was no answer so he proceeded with the sprayingOn March 18th our office received a phone call from [redacted] stating that she did not authorize the service and that she didn't want itOur office staff informed her that the service was renewed because our service is continuous unless we are notified of a change, which we were notA final demand letter for payment was sent in June and on the 16th a call was received from her daughter [redacted] wanting to discuss the billOur Account Manager, [redacted] returned the call and once again reiterated that services are continuous unless notified and that there were two attempts made, unsuccessfully, to contact her before the service was performed [redacted] said that [redacted] did say she had a message but that she said she didn't listen to it and that her mother doesn't answer the door unless she calls someone (family) first, which is why she didn't answer the day the service was doneLaura then spoke with me about what we could do and I agreed that if the balance was paid in full by the end of June that we would write off the interest that had accrued on the accountA check was received on June 30th, the interest was written off as was the agreement, and the account has been cancelled with a $balanceWe in no way were taking advantage of the elderly, our policy is the same to each and every one of our customers, services are continuous from season to season unless we are notified otherwise

We have been doing services for Ms [redacted] since Mostly sprinkler workTurn the system on and blowing the system outWhen the system is turned on the first thing that is done is to shut the drain valve to ensure that no water leas out and goes somewhere other than into the sprinkler system Starting about four years ago, we had notice that there was a leak with one of the valves in the groundWhich is what is called the main valveWe notified Ms [redacted] that there was a problem and recommended a replacement of the main and drainWhich is two different valves, but when one needs replacement both get replaced since the other will most likely failWhen she was notified, she declined to have that service done since is was so expensiveQuoted around $Over the course of the next several years, she was notified at least twice a year that the main and drain needed replacingEvery time she declinedEvery time we told her the main and drain could fail at any timeThese are wear itemsNothing lasts foreverThe parts that shut the water off are rubberEvery time you turn them it has the potential to tear the rubberWe did receive the stated documents and responded that we would not be reimbursing for the reason that we had notified the customer of the potential failure of both valvesIn the letters sent to us, they had indicated that it was the drain valve and were requesting over $Now they are saying that it is the backflow preventer which is above ground and now requesting $We did do a repair thinking that it could have been the cause of the higher water bills on a part of the sprinkler system that again we had been notifying the customer for years was an issue, but again they waited until it was a perceived issuesThe technician was directed to this issues as the cause of the high water billWe will not be reimbursing any moniesWith both valves needing to be replaced for several years, and the customer unwilling to have that repair done, we feel that it is through their neglect that this issue of water in the crawl space occurred

Complaint: [redacted] I am rejecting this response because:please provide proof of all calls to meMy phone record shows nonePlease remember our conversation regarding my plans to be out of townI was adamant about the dates for no service at my addressGone July through I absolutely know you were advised not to come Your tech never gave a price for grub controlThe application failed anywayYou applied spring summer and late summer in weeksYou were advised not to return at all after you missed our appointment for grub treatment on Monday July That was before you had applied any treatment at allJuly I also said no! Do not comeYou came back anyway

The only misunderstanding is that of Ms [redacted] As previously stated, she first indicated it was the drain valve, then the backflow in this complaint and now back to the drain valveAs we have told her, when a main valve or drain valve need to be replaced, they both get replaced since they are linked together in the groundYou cannot replace one without replacing the otherWhen we turn sprinkler systems on that are tied to the city water, we are very vigilant in making sure the drain is closed to prevent this type of issue happeningThe drain valve was closed when Jeremiah left the property on the day he turned the sprinklers onAs we have told Ms [redacted] , these valves may have a life of about yearsOver time they do wear outHence we informed her when the main valve was leaking that we would replace both the main and the drainConstant pressure and vibration could have loosened the valve enough to allow water through, even though it was completely closed when the service was completed

We did call prior to the disputed servicesWe called on 7/5/to let her know we would be out the following dayWe received a call the following morning asking us not to come that she had received the message and she was out of townAt the time of her call, the technician had already been outOn 7/30/a call was made at 5:pm a message was left stating we would be out and for what serviceMrs*** was indeed informed how and when the services would be as far as timing in order to get the lawn back into shapeShe refused any of the weed control services at the time she agreed to the other servicesWe don't just go and do unwanted servicesIt is not good for either partyIf the grub control didn't work, then all she would have had to do is let us know and we would have retreated for no charge like she was told at the time of the estimateWe only did an early summer fertilizer, Grub control and late summer fertilizerWe skipped the early spring fertilizer because of the late start in the season

I would like to start off by saying that this account has been marked as paid in full, interest was written off as was the agreement per [redacted] our Account Manager, and the account cancelled so she will not receive any further contact from us. She originally contacted us last year to do a sprinkler...

repair and while we were there performing that service, asked for a quote to spray her flower beds. She was quoted $100 to spray all the flower beds, she agreed to that price/service so they were sprayed on July 1, 2014. We do not have written contracts and therefore on all paperwork (ie invoices and statements) it clearly states "For your convenience, service continues from season to season. For a change in service, please call our office". We never received a call stating that she did not want her flower beds sprayed again so the service was renewed. The technician called her on March 17th, the day before the service was scheduled to be done, to let her know we would be out the following day and left a message. The following day, upon arriving at the property to perform the service, knocked on the door before anything was done, to let her know we were there, but there was no answer so he proceeded with the spraying. On March 18th our office received a phone call from [redacted] stating that she did not authorize the service and that she didn't want it. Our office staff informed her that the service was renewed because our service is continuous unless we are notified of a change, which we were not. A final demand letter for payment was sent in June and on the 16th a call was received from her daughter [redacted] wanting to discuss the bill. Our Account Manager, [redacted] returned the call and once again reiterated that services are continuous unless notified and that there were two attempts made, unsuccessfully, to contact her before the service was performed. [redacted] said that [redacted] did say she had a message but that she said she didn't listen to it and that her mother doesn't answer the door unless she calls someone (family) first, which is why she didn't answer the day the service was done. Laura then spoke with me about what we could do and I agreed that if the balance was paid in full by the end of June that we would write off the interest that had accrued on the account. A check was received on June 30th,  the interest was written off as was the agreement, and the account has been cancelled with a $0.00 balance. We in no way were taking advantage of the elderly, our policy is the same to each and every one of our customers, services are continuous from season to season unless we are notified otherwise.

Complaint: [redacted]
I am rejecting this response because:

Complaint: [redacted]
I am rejecting this response because:   1) I've re-read the 3 letters written to you starting in October. The drain valve was specified from the first letter of October 30, 2016. You, again, are the one consistently misreading, and now blaming.  2) The drain valve is tightened with a key. They do not "come loose." I'm happy to get other professionals statements that drain valves do not come loose. It was not tightened down adequately in the first place.  Over the years,I've hired many different professionals to work on our home.  I'm not aware of any professional not making an error once or twice a year.  I don't believe your error was intentional, much as others haven't been intentional. As it stands right now, you seem to be unwilling to take any responsibility for this problem. 3) Revdex.com: If you, Revdex.com can offer more the forwarding emails, perhaps mediation, now is the time.If not, the next step is court. In court, I will be seeking reimbursement for the extra water expense (as mentioned in the second letter=$333.68), court costs, and  Quik Dry services, plumbers' bills for statements re: the security of drain valve's when tightened properly, plus your ineffective visits to find or fix the leaking water. If time off from work is necessary to go to court, then my wages lost will be included too. You decide.

Complaint: [redacted]
I am rejecting this response because:please provide proof of all calls to me. My phone record shows none. Please remember our conversation regarding my plans to be out of town. I was adamant about the dates for no service at my address. Gone July 6 through 10. I absolutely know you were advised not to come.  Your tech never gave a price for grub control. The application failed anyway. You applied spring summer and late summer in 3 weeks. You were advised not to return at all after you missed our appointment for grub treatment on Monday July 3.  That was before you had applied any treatment at all. July 7 I also said no! Do not come. You came back anyway.

We have been doing services for Ms. [redacted] since 2010. Mostly sprinkler work. Turn the system on and blowing the system out. When the system is turned on the first thing that is done is to shut the drain valve to ensure that no water leas out and goes somewhere other than into the sprinkler...

system.  Starting about four years ago, we had notice that there was a leak with one of the valves in the ground. Which is what is called the main valve. We notified Ms. [redacted] that there was a problem and recommended a replacement of the main and drain. Which is two different valves, but when one needs replacement both get replaced since the other will most likely fail. When she was notified, she declined to have that service done since is was so expensive. Quoted around $1200.00. Over the course of the next several years, she was notified at least twice a year that the main and drain needed replacing. Every time she declined. Every time we told her the main and drain could fail at any time. These are wear items. Nothing lasts  forever. The parts that shut the water off are rubber. Every time you turn them it has the potential to tear the rubber. We did receive the stated documents and responded that we would not be reimbursing for the reason that we had notified the customer of the potential failure of both valves. In the letters sent to us, they had indicated that it was the drain valve and were requesting over $1300.00. Now they are saying that it is the backflow preventer which is above ground and now requesting $1190.00. We did do a repair thinking that it could have been the cause of the higher water bills on a part of the sprinkler system that again we had been notifying the customer for years was an issue, but again they waited until it was a perceived issues. The technician was directed to this issues as the cause of the high water bill. We will not be reimbursing any monies. With both valves needing to be replaced for several years, and the customer unwilling to have that repair done, we feel that it is through their neglect that this issue of water in the crawl space occurred.

The only misunderstanding is that of Ms. [redacted]. As previously stated, she first indicated it was the drain valve, then the backflow in this complaint and now back to the drain valve. As we have told her, when a main valve or drain valve need to be replaced, they both get replaced since they are linked together in the ground. You cannot replace one without replacing the other. When we turn sprinkler systems on that are tied to the city water, we are very vigilant in making sure the drain is closed to prevent this type of issue happening. The drain valve was closed when Jeremiah left the property on the day he turned the sprinklers on. As we have told Ms. [redacted], these valves may have a life of about 15 years. Over time they do wear out. Hence we informed her when the main valve was leaking that we would replace both the main and the drain. Constant pressure and vibration could have loosened the valve enough to allow water through, even though it was completely closed when the service was completed.

Kind of everyone to reply, yet...Barefoot Lawns is consistently misreading the nature of this complaint. The drain valve did not fail! With all household and yard water turned off, the plumber and I stood and watched the meter spin, while another turned off the drain valve. The meter stopped running when valve was fully closed. The issue is that the drain valve was not fully closed When The Sprinklers Got Turned On. Please read the [redacted] plumber's note on their receipt for any further clarification. Neither did Jeremiah pick up on this when he came out to attempt to ascertain if the sprinkler system was causing the water to run. This led to water in the crawl space on the east end of the house. Water in the crawl space led to [redacted] being called.

Mrs. [redacted] Called on or around June 28, 2017 requesting an estimate. We provided and estimate for services t o include the following: Aeration, 3 fertilizers and one billbug/ grub control. No weed control because she was concerned about "chemicals". At which point she agreed to the cost...

of  39.00 per application for the fertilizer, $75.00 for the aeration, and $80 for the billbug/grub control. She also requested a call prior to all services. The only time a call was not made prior to service was for the aeration since we had brought the equipment at the time of the estimate. In regards tot he services, she was called on July 6,2017 to inform her we would be out the next day to preform a fertilizer and a grub control. A message was left. She then call back the next morning to inform us she was out of town and not to do the service. By this time it was too late. We had already been out and done the service. After we got the message, we call the technician to tell him to remove any billings or signage so people would not know she was gone. The next service was done about four weeks later. Again a call was made and a message was left. No call was received from Mrs. [redacted] until a day after service was completed. The reason for the close applications was to get the lawn back into shape since it was so bad. Which she was informed at the time of the estimate. We did tell her that the first fertilizer application was going to be skipped. The Early Spring application.We have tried to call Mrs. [redacted] since she has left messages but always going to voicemail.